Michael Allegretti

Consumers deserve to know how the service department at Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time wa Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time was unacceptable. I received no proactive updates and had to repeatedly chase down the service department for answers. Eventually, I was told a STAR case had been opened. For anyone unfamiliar, STAR cases exist because Chrysler already knows the issue. They are not exploratory diagnostics—they are pattern-based, documented problems. Despite that, instead of explaining the known issue honestly, I was “recommended” nearly $400 in throttle body and fuel injection cleaning, carefully labeled as “maintenance” so it would not be covered by warranty. After picking up the vehicle, I independently consulted: • the head of service at a large Dodge dealership, and • a tenured automotive professor at a national university Both confirmed the same conclusion: • The error codes involved are a known Pacifica issue • They are commonly caused by moisture intrusion combined with freezing temperatures, particularly in the Midwest • The $400 services were not required, unlikely to resolve the issue, and are a classic upsell tactic used when dealerships want to avoid acknowledging known design or environmental faults In other words, this service department attempted to mask a known STAR case issue with a customer-paid upsell rather than disclose the reality of the problem. To add insult to injury, the service advisor proudly told me he had “discounted” my invoice by $20. After five days without my vehicle, poor communication, and an unnecessary $400 charge, that was insulting—not corrective. This experience raises serious questions: • Why are STAR cases being handled with upsells instead of transparency? • How often are customers being charged for “maintenance” to avoid warranty responsibility? • How many people leave believing their issue was fixed when it was simply papered over? This is not professional service. It is revenue-driven behavior disguised as diagnostics. If you bring your vehicle here, ask to see the STAR case documentation, demand written explanations, and get a second opinion. Or better yet, take your business to a dealership that treats known issues honestly instead of turning them into profit centers. More

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My service advisor was Alan . I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. More

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Muhammad Akhtar & Mike Allegretti were fantastic to work with to help my wife and I land a 2024 Jeep Wagoneer. They were both very attentive and willing to negotiate, within reason, to ensure we ended up w with to help my wife and I land a 2024 Jeep Wagoneer. They were both very attentive and willing to negotiate, within reason, to ensure we ended up with the vehicle we wanted. More

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I have continued to go to this dealership and I don’t know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge know why, their service department is the worst I have ever seen. Everytime I have brought my truck here they have done absolutely nothing but charge me money. I was just there today for a faulty gas tank/ gas pump constantly clicks when trying to fill up. And they said they tried to get gas and it didn’t take any gas. I was at half a tank and when I talked to the service advisor Emiliano . He said it was full. That was the issue I struggle to get gas and I explained this to them multiple times. And they said they couldn’t do anything till I come back with less gas. Makes no sense. They waste your time and take your money. Stay away!!!! More

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Ghost car. I went to test drive a vehicle. At the end of the test drive, the salesperson seemed confused and did not know the price. After a few awkward minutes I went to test drive a vehicle. At the end of the test drive, the salesperson seemed confused and did not know the price. After a few awkward minutes, they claimed the car had just been sold. After that, the car was listed online for weeks. More

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I just purchased my 2nd new Jeep Grand Cherokee from Napleton. Aterick Burks handled all the transactions and did a great job showing me the Jeep and working through the buying process. Very good sale Napleton. Aterick Burks handled all the transactions and did a great job showing me the Jeep and working through the buying process. Very good salesperson for your team. More

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Rafael O. was fantastic. He got me set up with a very sharp car. The process was very smooth and virtually hassle free. was fantastic. He got me set up with a very sharp car. The process was very smooth and virtually hassle free. More

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Brought my truck in for a squeaky window and a faulty mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I t mirror dimmer, after waiting 3 hours they called me in and said the mirror dimmer wasn’t equipped on that one mirror which was my mistake because I thought it was equipped. For the window they said they couldn’t get it so squeak so they didn’t do anything to it. I have extended warranty on my truck and they said this didn’t cover it for some reason, therefore after wasting 3 hours of my day and doing absolutely nothing they charged me $250 dollars for nothing. Terrible dealership and have nothing but problems here, stay away!! More

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Love the Toyota Higlander I purchased here 2 days ago. I asked about an extended warranty and have 2 year coverage, Thank you Alex, Abdul and Team. I asked about an extended warranty and have 2 year coverage, Thank you Alex, Abdul and Team. More

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Avoid this dealer if you can, poor service, they don't care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this dealer again, they lost a customer for sure. More

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