"Our visit to this particular Mercedes-Benz dealership was..."
Our visit to this particular Mercedes-Benz dealership was an experience we were not expecting; the staff was very welcoming, the environment was clean and the sales representative, Mike Altamura, was highly personable and professional.
Michael Altamura offered information we had not requested, which was very helpful in our decision to lease a vehicle opposed to financing. My boyfriend and I had been to several other dealerships before we came to Helms Bros. Immediately, we felt an energy very different from any other dealership we had visit, and with Mike by our side we felt extremely secure in purchasing the newest ML 350 model. We left there feeling like we made a wonderful deal, and most importantly, we didn't feel cheated in any which way.
Michael is a very unique salesman because he takes extra care and recognition in the lifestyle of the client he is assisting. I highly recommend going to Michael Altamura if you are interested in purchasing a Mercedes-Benz. His knowledge reaches far beyond that of just being a salesman for Mercedes-Benz.
"I was interested in either leasing a new C300 Sport..."
I was interested in either leasing a new C300 Sport 4Matic or purchasing a 2011 or newer Pre-owned. I made an inquiry and thankfully, was helped by Mike Altamura.
Mike is very easy to talk to, knows his product, and was able to help me make a decision.
I ended up leasing a 2013 C300 Sport 4Matic that came with a few extra bonuses.
I also dealt with Adam Arwas, the business manager and he worked quickly and efficiently.
It was also refreshing to see a female general manager, Jennifer Lang, who came over to say hello and thank me.
The dealership is beautiful, the staff is professional (with the exception of their internet advisor Ricardo Faria).
When I initially made an inquiry through the website, Ricardo contacted me via email. I asked him several questions and asked them multiple times---he didn't answer a single question and kept pushing to set up an appointment. At first, I felt like this was just a way to get me to the store and give me the run around.
I guess he gave up and that's when Mike contacted me. After my purchase, I received an email from Ricardo apologizing for his unprofessional behavior and he congratulated me on my sale.
It seemed nice and I was actually feeling forgiving, until he explained that the reason he didn't help me was because he thought I was "a bad lead". I couldn't believe what I was reading!!!
There is NEVER such a thing as a bad lead!!! Anyone who walks into your store or contacts you for information is an opportunity to earn more business.
Maybe it was my age, race, sex, etc that made him think I wasn't a serious buyer, but SURPRISE! I'm driving my new, sexy c class and it's only because of the other dealer personnel that I dealt with.
Thank you Helms Bros!!!
Other Employees Tagged:
"We've worked with Mike Altamura for a few years now...."
We've worked with Mike Altamura for a few years now. He's proactive, knows exactly what we'd be interested in, thorough, diligent, and gave us terrific service in leasing our new car. He gave us a fair price each time we dealt with him. He made the process of returning the prior vehicle and obtaining the new one absolutely seamless. We were able to take care of everything by email. Given our hectic schedules, that is a life-saver, and there's no reason to go anywhere else when working with Mike. We highly, highly recommend Mike Altamura and Helms Bros. given our excellent buying experiences here.
"I Love Mercedes Benz! The first Car i drive and would be..."
I Love Mercedes Benz! The first Car i drive and would be the last one. I highly recommend Michael! it was an amazing experience and will be back for my 2nd lease after my other lease expires. Maybe this time I get the E class! Mr Michael was nice to show us every possible way to get the car we want. Even Mr Adam helped us and both knew what they were doing. What i like about Helms bros is people who work there actually take their time to help and find the right car you need. I will be back once my lease is done and ill buy it off , with another addition lease (E class) =]]
"For me it was customer service and how Michael paid..."
For me it was customer service and how Michael paid attention to detail and worked with me. He was always available and eager to answer all my questions as best he could.Also everyone else who helped in the sale was very professional. This is how people should treat each other. I was very happy with all the services I received at Helms Bros.Thank you. Edwin Ruiz satisfied customer.
"The salesman found me the car that I have always wanted..."
The salesman found me the car that I have always wanted for a great price. The whole experience at Helms Bros was excellent I will never go any where else
"michael is an expert in mercedes vehicles and was very..."
michael is an expert in mercedes vehicles and was very helpful in finding the right fit for us. We are very happy with our purchase and will be back for our next car =)
Other Employees Tagged:
"It was a real pleasure working with Michael Altamura. ..."
It was a real pleasure working with Michael Altamura.
He made the experience of finding new vehicle as easy as it could have been. I basically met with Mike and Daniel Rosa to decided what I wanted, put it on hold and then came back and the car and everything was ready for me to sign and drive!!! Mike was great at following up with me and was extremely helpful with his opinions, guidance and assistance: and Daniel answered any follow up questions that I had. I definately would recommend him for anyone who is looking for a new vehicle.
Other Employees Tagged:
"It was a pleasure working with Mike Altamura. He made the..."
It was a pleasure working with Mike Altamura. He made the experience of purchasing my new vehicle as easy as it could have been. He took care of everything I needed and was extremely helpful with his opinions and assistance. I would recommend him to anyone in the market for a new car, even if its not a Mercedes Benz, visiting Mike at this dealership may change your mind.
"Mike Altamura made the experience great! He listened to..."
Mike Altamura made the experience great! He listened to all my concerns and answered all my questions no matter how silly i thought they would be. He gave me a variety of choices meeting my needs and budget. Then, he worked efficiently and diligently to get me into the car i decided on as quickly as possible. Above all, he was open and friendly with a wonderful sense of humor. What a personable and sincere sales guy! i look forward to seeing him again with my next deal.