"Mike Altamura is great. He listen and understood what our..."
Mike Altamura is great. He listen and understood what our needs were and always delivered!!!. Excellent service. We used this dealership only because of Mike
"Good dealer to stay away from. I called them to tow my..."
Good dealer to stay away from. I called them to tow my car in because of a low battery warning. They sent an unlicensed ( as I later found out) tow truck company which took my car to their own place overnight, went through a toll with an EZ pass which had no money on it, and since my license plate was picked up by the camera, I got a violation for going through a toll without paying. Neither Helms nor their corporate division will do anything about getting me a letter from the MTA that it was an error and that I was not responsible. They "supposedly" paid the fine but my name is still listed as a scofflaw. Helms passes the buck to corporate and corporate will do nothing. Helms is the one who ordered the tow truck, and they should be willing to fix this. Since other Mercedes places in my area will pick up and deliver your car when service is required and Helms does not, this gives me one more reason to never use Helms again.
"I have been a valued customer for over 10 years. I have..."
I have been a valued customer for over 10 years. I have leased 1 car and purchased 2. Each time I would use the services of the dealership and the service department, I always was treated with dignity and respect. I would like to give a special mention to Giacomo Liparoto special mention because he helped me tremendously with the purchase of my newest purchase. His expertise, his patience and his overall kindness, made everything complete for me. That meant so much to me and I can’t thank him enough. In times like these, it is great to know that there are still decent people left in this world.
"Best dealership so far for MB. I am a customer since..."
Best dealership so far for MB. I am a customer since 1993. I have been dealing with Andrea since then. They also the best service and parts department.
"Excellent Sales and Customer Services"
Services provided by our Sales Rep Debbie is exceptional! The process from ordering the car we want to getting our car was seamless. Debbie always places customers' satisfaction as her first priority. She is extremely responsive and efficient.
"As a 4-peat customer with Helms Bros, I can tell you that..."
As a 4-peat customer with Helms Bros, I can tell you that they take extreme pride in taking care of their customers to provide the best experience. All levels of staff and management are professional and knowledgeable. While I’ve only worked with one Sales Representative, who is exceptional, I can tell that all of their personnel in sales and service are committed to excellence. It’s the main reason I keep going back.
"Andrea is a pleasure to work with, I have been a client..."
Andrea is a pleasure to work with, I have been a client for more than a decade and I would not consider going anywhere else.
"It’s not what you say, it’s how you make them feel !"
I’ve dealt with Helms Bros for several years now, and I feel the same way as I did on day one; they have top notch service, answer all of my many questions, and I’ll be a customer for life.There is an exceptional sales person who was the reason we chose Helms Bros. In the first place, and she will always be our sales person of choice; that is Andrea Kass.
"The sales experience was great..."
The sales experience was great thanks to Andrew Hann, quick and painless but the service on the other hand was terrible, the body shop that helms uses is complete garbage and needs to be changed.
to whom it may concern:
I am the owner of a gl450 that is currently at flushing service center with adviser Danny Rhee.
Right out the gate i feel like I'm being mislead. The documentation is manipulated. I bought this 2013 gl450 cash due to the reputation of Mercedes Benz also the reliability. I in love with the Mercedes Benz brand. With the new addition to my family was even thinking of buying one brand new cash soon.
The issue that I'm being presented by MR. Rheed is his lack of professionalism and his lack of identifying the real underlining issue. I have paper work proving my claim that i can send to you. He is denying me oil change, leak repair, and service all together.
1- Daniel has failed to provide me with the exact faulty component. As per him and his manager known to me as richard, there is 4 cam sensors. once of them is leaking oil.
what i need to know is
- which one out of he four?
- if its the sensor or the seal?
- are the sensors sold separately ?
- are sealed sold separately ?
solution by Rheed and his manager is to replace all 4. It seems to the diagnostic is being done rushed and incomplete. This is second time im here and having oil leaking issues. i paid for a repair the last time and i feel it did not resolve the issue.
2- As per Rheed engine harness has to be replaced due to oil contamination.
- I asked Rheed if the harness was damaged ? he said (no).
- i asked him if harness was destroyed and or un-operational? He Said (no).
Then I asked him just because it got some oil on it we need to replace it? he said (yes).
3- MR. Rheed when i as asking him questions grew inpatient and angry just interrupted me and said to just pick up the car. I asked if he would at least fix the leak and do a b service on my vehicle since its due. He advised he will not to return the rental that day, and pick up my car. I was completely floored by this. i bought a Mercedes Benz not a nissan. To be spoken in this manner made me really angry and even resentful.
I Called the main service line and asked to speak with his higher up. i was sent to Richard's voicemail. After about 1 hr I called back and asked to speak with him again. He called me back.
Now speaking to Richard was really something. I got the same attitude i have received from MR. Rheed. He even told me if i didn't have the money to just get the car and take it to a cheaper repair guy. again i was floored.
I worked for Gieco as a auto damage adjuster, and i have worked with richard and Rheed on projects assigned to me. They done remember me. But i know the dirty tricks they play and i have a lot of dirt to air out.
All I'm asking is for a fair diagnostic, and repair what I feel is justifiable Not a theory.