Michael Andrews | Page 3

1st Mercedes Mike and Awara were wonderful. After having a bad accident I wanted a more substantial solid SUV. . We were pleased with our choice to purchase at Fl Mike and Awara were wonderful. After having a bad accident I wanted a more substantial solid SUV. . We were pleased with our choice to purchase at Flagship. I love my new vehicle. More

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Phil and Jennifer Fantastic dealing with Phil he’s really a nice person straight to the point no games !!!above and beyond from start to finish and Jennifer the concier Fantastic dealing with Phil he’s really a nice person straight to the point no games !!!above and beyond from start to finish and Jennifer the concierge knows a lot about the cars. More

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Phil saissi Excellent experience with Phil at flagship Made it a very smooth no doubt !!!!!!!go see Phil honest business behavior. Excellent experience with Phil Excellent experience with Phil at flagship Made it a very smooth no doubt !!!!!!!go see Phil honest business behavior. Excellent experience with Phil at flagship Made it a very smooth no doubt !!!!!!!go see Phil honest business behavior. More

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A pleasant surprise when it comes to buying a car I was searching throughout the US for a very specific 2016 SL 550. I located the car at this dealership and right from the beginning, working with th I was searching throughout the US for a very specific 2016 SL 550. I located the car at this dealership and right from the beginning, working with this dealership was a pleasure. They were very straight forward in their pricing and explained the process for me to purchase this vehicle. From start to finish working with Dan Fava was a pleasure. He explained the process and worked with me until I picked up my vehicle. The staff was great and from start to finish I haven't had any complaints. I have worked with other dealers from other brands and this dealership sets themselves apart from the rest. I would not hesitate to purchase another car in the future from them and Dan. Thank you for making the process a very satisfying one. More

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Great service Phil Saissi would have my business again! Great communications, friendly service, energetic and out going personality. Worked to get me the car I wan Phil Saissi would have my business again! Great communications, friendly service, energetic and out going personality. Worked to get me the car I wanted and made the process seamless. More

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Paige Is The Best. After reading glowing descriptions of Product Specialist Paige Babcock in reviews like this one, I contacted her to set up an appointment to see a Cer After reading glowing descriptions of Product Specialist Paige Babcock in reviews like this one, I contacted her to set up an appointment to see a Certified Pre-Owned 2015 C 300 Mercedes. Paige was very helpful from the beginning of the process right through to the delivery. She has also checked in a few times to be sure everything is going well with the car. I also was assisted by the Director of Pre-Owned Operatons, Michael Andrews. Paige and Mike really worked hard to make sure I got the particular type of car I was looking to buy. Before I took delivery, Alfred Aloise in the Service Department did a nice job with a few last minute details. I also had the good fortune to meet Sales Manager Nick Loannidis. He is a gentleman and helped answer some of my questions. The team at Flagship Motorcars is truly first class. I am really enjoying my Mercedes C 300 and would not hesitate to buy another one here. More

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Highly recommend this dealer when shopping for a new auto! I recently purchased a used SL and could not have been happier with all the people who were involved in the process. The car was well presented, all p I recently purchased a used SL and could not have been happier with all the people who were involved in the process. The car was well presented, all paperwork was shared so there were no hidden information or mystery to the car. This included not only a CarFax report but a multi point inspection done by the dealership when they took the car in. Repairs that were made prior to its re-sale were reflective of that report and I drove away confident I knew what I was paying for. Rare with used car sales. I will 100% be back! More

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"Real" Understanding of The Customer Experience Jim Estabrook, Michael Andrews and Nick Ioannidis understand that a business cannot exist if it does not attract much less retain and develop custome Jim Estabrook, Michael Andrews and Nick Ioannidis understand that a business cannot exist if it does not attract much less retain and develop customer loyalty. More

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Great Experience Staff was experienced, helpful and friendly. Service was efficient and professional. I would recommend this dealership to all without reservation. Staff was experienced, helpful and friendly. Service was efficient and professional. I would recommend this dealership to all without reservation. All relevant information was reviewed and the knowledge of each associate was great! More

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They take your money and run Purchased a low mileage CPO vehicle from this dealership. The vehicle produces an intermittent hum, similar to blowing across the top of a bottle, at Purchased a low mileage CPO vehicle from this dealership. The vehicle produces an intermittent hum, similar to blowing across the top of a bottle, at highway speeds. This was not evident during the test drive. When I called the salesperson to ask about it, he stated that he also heard that sound when he was driving the car up for delivery. He had made no mention of it any point during the delivery. He then continued to justify it by stating another vehicle he delivered had the same issue, so it must be normal (it's definitely not). The dealership has not made any offer to correct the issue... So now I'm on the clock to get it fixed before the warranty expires. This dealership clearly does not care about the customer once they have the money. Be warned that they use fillers to hide scratches and paint defects on the vehicle, so be cautious about that. After a few washes, this filler will disappear and you will see the true condition of the paint. My vehicle had scratches on almost every square inch and holograms caused by improper use of a rotary buffer, all of which were hidden in the showroom by the paint fillers. I will need to spend hundreds in paint correction to fix this. I know I did not cause the scratches because I'm extremely careful in washing my vehicles... I only use microfiber wash mitts (replaced after each wash) and microfiber drying towels (also replaced after each wash), never an automatic car wash. When filling out the CSI survey, I tried my best to be fair and honest (in spite of not having that courtesy extended to me)... and minutes after filling out the survey I received a voicemail AND email trying to guilt me for my response. I would like to think that someone who just gave you $30,000 would deserve a little better... but apparently that's the way it goes at Flagship Motorcars. In spite of all this, I would have considered returning to the dealership for my next purchase... but after discovering the paint issue that definitely will not happen. This just was not a positive experience. More

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