Michael Armani

Had a really horrible experience dealing with Lexus of Sarasota. I bought a pre-owned car that was purchased for overseas use around Mid May 2024 online. Dealing with the team's incompetence and lack of k Sarasota. I bought a pre-owned car that was purchased for overseas use around Mid May 2024 online. Dealing with the team's incompetence and lack of knowledge has been harrowing. This was supposed to be a seamless transaction but it took them a month to clear the paperwork and arrange delivery. Even though they charged me $800 to ship the car from their dealership to the Jacksonville Port, they assigned a trucker who was unfamiliar with the process, and could not deliver the vehicle. I have had to plead with the driver and pay him additional fee to avoid my vehicle been put in a storage. I also negotiate a separate transportation company to deliver the car to the port. In addition, I paid $370 for a spare key that was never delivered. Furthermore, I was told an owners manual will be mailed to me, again another deception. I believe my sales person had good intentions, but the company culture failed him in delivering results. The medium and upper management were simply horrible to put it lightly - They were dismissive of my concerns and often addressed me in a condescending manner. This is not a good dealership to do business with. They certainly do not have a clue when it comes to selling cars to overseas customers. They really have caused me much grievance and sorrow . They need to refund my transportation fee and money paid towards getting a spare key ($1400 approx). I have contacted Lexus USA to intervene and advise on path going forward. I will not rest until I get some resolution on this case. More

by Mojo Verified Customer Verified Customer

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Great experience with everyone at lexus. The entire staff was attentive, welcoming and helpful. The market manager and the sales representative did a great job explaining all my options The entire staff was attentive, welcoming and helpful. The market manager and the sales representative did a great job explaining all my options More

by dormilee.hodgson Verified Customer Verified Customer

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Sales staff excellent knowledgeable and professional. Would like to know pricing up front before all the additional costs Would like to know pricing up front before all the additional costs More

by Sburr1032 Verified Customer Verified Customer

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Had a very good experience at Lexus of Sarasota. Everyone was very friendly and helpful. The facility is clean and comfortable, with nice accommodations such as ample sitting areas and refreshments. Everyone was very friendly and helpful. The facility is clean and comfortable, with nice accommodations such as ample sitting areas and refreshments. More

by kathyfrank Verified Customer Verified Customer

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Michael was amazing. He was very friendly and personable. I really dislike the process of buying a car because I always feel pressured and sometimes taken advantage of be He was very friendly and personable. I really dislike the process of buying a car because I always feel pressured and sometimes taken advantage of because I am a woman, but I felt very comfortable during this entire experience. Michael explained things well to me. He worked hard to make a sale that both of us would be comfortable with, providing great communication throughout the process. Jenny was also very friendly and easy to talk to. She seems to be very well educated about the Lexus brand of vehicles, and answered all my questions throughly. She helped me set up some items, and gave me her contact information for any other questions that may come up. Chuck made the document signing pleasant and easy. Overall great customer service from Michael, Chuck and Jenny. The dealership is clean, had nice sitting areas, and everyone appeared very friendly. They also had a nice refreshment area. The overall experience went really well. More

by kathyfrank Verified Customer Verified Customer

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Michael was very professional very easy to work with and gave me a great price on the vehicle. I will tell my friends family about Michael and Lexus of Sarasota. gave me a great price on the vehicle. I will tell my friends family about Michael and Lexus of Sarasota. More

by tommytote Verified Customer Verified Customer

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