Michael Ball | Page 30

I had been looking for a new car for months. I was beyond nervous and had a million questions. Michael was very patient, informative and made sure I had the answers to my questions. He made my car b beyond nervous and had a million questions. Michael was very patient, informative and made sure I had the answers to my questions. He made my car buying experience so much easier. When the time comes, I will definitely return for the great customer service from Michael and the great folks at Ed Martin Toyota. More

Report | Print

todays experience at Ed Martin has been delightful and nothing less than proffesional, the service was fast very friendly. the sales associate was knowledgeable and proffessional. the enviroment there wa nothing less than proffesional, the service was fast very friendly. the sales associate was knowledgeable and proffessional. the enviroment there was clean and i will do business again and will highly reccomend it to family and friends More

Report | Print

I was looking for a reliable used car from a reputable auto maker for my teen daughter with a tight budget. I got lucky when Michael picked up my online inquiry. He was responsive to set up an appointme auto maker for my teen daughter with a tight budget. I got lucky when Michael picked up my online inquiry. He was responsive to set up an appointment at my desired time and sent a video of the car. We test drove a Prius but my daughter nixed it after driving other cars elsewhere. Michael followed up while we were still looking and sent information about cars that came in that may be of interest. We were quarantined for two weeks and all our favorite cars were sold, so we were faced with starting the selection process over. After quarantine ended, I made an appointment with Michael to check out a few cars. When we discussed the budget and our goals, he suggested a Toyota RAV4. It had more miles than I wanted, but it had one owner and impeccable dealer service history. I was completely surprised by how smooth the vehicle ran and loved the pick up of the V6. My daughter loved that it had a sunroof which was the one perk she was hoping for. When we returned to the dealership, I spoke to a service manger who addressed my concerns about buying a car with 180k miles. After feeling reassured, we agreed to purchase the vehicle. The car was detailed a bit more while we did the paperwork and we were out in a reasonable time. Everyone we came in contact with was very friendly and helpful. Lastly, the car we purchased was $1500-$2000 less than the cars we came in to look at. I was very pleased that Michael was interested in selling us the right car rather than any car. More

Report | Print

Michael followed up on a Sunday when I made my inquiry. He told me that he would contact me on Monday which he did. We completed the transaction efficiently and quickly. He then followed up after t He told me that he would contact me on Monday which he did. We completed the transaction efficiently and quickly. He then followed up after the sale. Sean in Finance did a great job explaining the documents and making the finance process easy. More

Report | Print

My first contact with the dealership was via email. I identified the specific car I wanted but it had sold the previous day. Michael Ball located another one almost exactly like what I wanted in Michigan identified the specific car I wanted but it had sold the previous day. Michael Ball located another one almost exactly like what I wanted in Michigan and got to work getting it delivered to Ed Martin Fishers ASAP. We handled as much as we could electronically and Michael even made offers to make the car drop-off/pick-up as convenient for me as possible by coming to me. Tony in finance had all my paperwork ready to sign ahead of time and answered all my questions. I was in and out with my new car in about an hour. The rushed purchase was because of me not them. I felt like they would dedicate as much time as necessary until I felt good about my purchase. Based on KBB.com, I received a fair offer for my trade and got my new car at a reasonable price. I’m happy. More

Report | Print

This was my first major vehicle purchase. I didnt feel like I was pressured to purchase anything that I didn't want. Michael Ball set me up with exactly what I was looking for. All around a smooth experie like I was pressured to purchase anything that I didn't want. Michael Ball set me up with exactly what I was looking for. All around a smooth experience at Ed Martin Toyota. More

Report | Print

The atmosphere here at Ed Martin is wonderful. All the staff is very kind and helpful. I had no luck on getting a new car until I called up here and talked to Michael Ball, he was eager to help and get me staff is very kind and helpful. I had no luck on getting a new car until I called up here and talked to Michael Ball, he was eager to help and get me into a safe car. More

Report | Print

Easiest buying process I've ever experienced! Mike was so friendly and went above and beyond to ensure I got the best deal and everything I was hoping for in my new car. friendly and went above and beyond to ensure I got the best deal and everything I was hoping for in my new car. More

Report | Print

This was our first introduction to the fine staff at Ed Martin Toyota. Special thanks to Michael Ball for his expertise and kind assistance in helping us with this transaction! We were very satisfied and r Martin Toyota. Special thanks to Michael Ball for his expertise and kind assistance in helping us with this transaction! We were very satisfied and recommend the entire team at Ed Martin Toyota. Stan and Jean Martin More

Report | Print

Michael is awesome! He's easy to talk to and very helpful with getting you what the customer wants without being pushy. Great great guy! with getting you what the customer wants without being pushy. Great great guy! More

Report | Print