Michael Barlow | Page 6

It was a surreal experience……. Over the years we have purchased 10 new cars and the buying experience ranged from ‘boy did we get taken’ to ‘ that wasn’t too bad’. We have educated Over the years we have purchased 10 new cars and the buying experience ranged from ‘boy did we get taken’ to ‘ that wasn’t too bad’. We have educated ourselves over the years and gone from ‘clueless’ to ‘I smell a rat’. Being skeptics at heart we enter the car buying experience with a certain amount of trepidation because we’ve learned what to expect and are wearily familiar with the car buying ‘dance’. Ok, enough with the quotes and how much we hate car buying. It’s time now for the superlatives. Now we are going to get all like, ya know, like all bubby and stuff? Stephanie and Eric you guys are sooooo awe-some! It was the best experience ev-errrr! Working with these folks was an absolute pleasure. Shout out to Bob, Mike and Michael, thanks. Subaru makes an excellent product and it was just a matter of us deciding what model best suited our needs. Everyone was very professional, knowledgeable about the product, patient and thorough. Though we live 70 miles away we are tempted to take the long drive for service. Stephanie and Eric thanks for the dance, we enjoyed it very much. Ron and Lynn Gordy More

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My visits to Troncalli Subaru were outstanding. Each time I visited, with a different purpose in mind, I was greeted and treated with excellent customer service. The gentlemen that worked with me saw t time I visited, with a different purpose in mind, I was greeted and treated with excellent customer service. The gentlemen that worked with me saw to my concerns and made sure I left with exactly what I had come for. I appreciate the information that was provided without pressure or stress to purchase. I also appreciate that when I decided to purchase, Bob quickly saw to all of the things that I needed to "make it happen". Well done Troncalli team!!! More

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We found a car from this dealership on Autotrader.com. We had been in contact with both Stephanie and Tom through emails and phone calls. We planned to drive 114 miles to look and potentially purchase a We had been in contact with both Stephanie and Tom through emails and phone calls. We planned to drive 114 miles to look and potentially purchase a Forester. We called the night before to confirm that the car was still available. We spoke to Stephanie and she said that it was. We told her that we would be arriving between 12-2 the following day. Upon our arriving to the dealership, we saw the car and checked it out. Then, proceeded to go into the dealership where we waited for 10 minutes for someone to help us. When that didn't happen, I waited outside of Tom's office until he recognized me standing there. We told him that we had come to look at the Forester. He replied saying that he sold it that morning. He said he didn't know that we were coming because Stephanie did not tell him of the conversation that she and I had the night before and he sold the car. He even dropped some curse words when he realized the mistake. This was after we drove 114 miles with a 6 and a 3 year old with us. Needless to say, we were very disappointed with our experience and the lacking of professionalism. More

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Just completed my second Subaru Outback purchase at Troncalli Subaru in Cumming Georgia. I had a great experience with the sale; Subaru Bob was my sales rep and was terrific. He was kind, polite, pat Troncalli Subaru in Cumming Georgia. I had a great experience with the sale; Subaru Bob was my sales rep and was terrific. He was kind, polite, patient, and informative - a real gentleman. The dealership has treated me very fairly with sales and service since 2005! I would highly recommend Troncalli and I love, love, love my new 2014 Outback! More

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I enjoy having my car serviced at Subaru. Conrad is professional and pleasant, and I enjoy talking with him. He explains any needed service clearly and will explore options with me that fit my budget. professional and pleasant, and I enjoy talking with him. He explains any needed service clearly and will explore options with me that fit my budget. The sales team, including Tom and Bob, always notice when I am visiting and are friendly to my children and me, making sure we have what we need while waiting on my Outback. I truly appreciate the clean, warm and inviting waiting area, and the cubicle and free Wi-Fi that allows me to telecommute for my job when needed. Subaru scores 5 out of 5 with me! More

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This is our first Subaru purchase. We dealt primarily with Bob Cichocki. Bob does an excellent job. He is courteous, honest, friendly and has a sense of humor. Bob exhibits the personality traits one wou with Bob Cichocki. Bob does an excellent job. He is courteous, honest, friendly and has a sense of humor. Bob exhibits the personality traits one would hope to have in a friend. He has a broader perspective than just making a sale. For me, all this is important. Beyond our experience with Bob, our experience with all the other individuals was also very positive. I would have to say, in our history of purchasing a new vehicle, this has been a great experience. And on top of all this, our new 2013 Outback is also great. The quality of workmanship and safety features in this vehicle is excellent. When you couple all this with a very reasonable selling price, it makes for an exceptional experience. I would highly recommend to anyone, not only Bob Cichocki and the entire Troncolli dealership, but the Subaru vehicle as well. More

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I have dealt with Troncalli Subaru for 3 years and have been completely satisfied in every aspect. I love my Outback and highly recommend the dealership for both sales and service. been completely satisfied in every aspect. I love my Outback and highly recommend the dealership for both sales and service. More

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I found a car they had online and contacted Tom Martin. He was very professional, thorough, and responsive to all of my questions and needs. When I arrived from Florida to pick up the car, Bobbi gave me an He was very professional, thorough, and responsive to all of my questions and needs. When I arrived from Florida to pick up the car, Bobbi gave me an extremely thorough orientation to the car. Mike handled the financial arrangements and Tom made sure the experience was seamless. I cannot be more pleased with the process and love my new 3.6 Limited Outback. I had a great drive back to Florida. Kudos to this group. They are a five star group. Dayn Boitet DDS Fleming Island FL More

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Eric was "super" - went the extra mile - even delivered the car to my home - real professinal! Been a service custom for 6 years.It was great service that made me comfortable buying from your " delivered the car to my home - real professinal! Been a service custom for 6 years.It was great service that made me comfortable buying from your "store". More

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This was my third new Subaru, and the first I purchased at troncalli. They were very friendly and helped me get a great deal. I look forward to working with them again when my wife's Outback comes off leas at troncalli. They were very friendly and helped me get a great deal. I look forward to working with them again when my wife's Outback comes off lease in June. Service has been excellent on all 3 Subaru. More

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