Michael Barlow | Page 5

Excellent autos and excellent service. When we went to Troncalli Subaru, we explained to the salesman that we just wanted to test drive an Outback, not buy. He was most helpful and we espec When we went to Troncalli Subaru, we explained to the salesman that we just wanted to test drive an Outback, not buy. He was most helpful and we especially appreciated the fact that he used no high-pressure tactics. We felt comfortable and unhurried. We ended up buying the next day. We've since brought our cars back to have accessories installed and the service department has been very quick and professional. More

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First Good Car Buying Experience I have purchased four new vehicles over the last 25 years and never had a good experience. Some of that had to do with my poor credit and bad finance I have purchased four new vehicles over the last 25 years and never had a good experience. Some of that had to do with my poor credit and bad finances when I came out of college. Even after my career was on track and my finances were under control, the car buying process was still a pain. I purchased a new car just three years ago (with A+ credit) and knew exactly what I wanted (make, model, options, etc.). Unfortunately I just couldn't get a dealer to give me a straight price. I would get figures from dealers via email exchanges, but every time I walked through a door, the price would change. I had to walk out on two dealers and file a BBB complaint. So it was with this baggage that I pessimistically started my search for a new vehicle for my wife. After emailing five local Subaru dealers with the exact vehicle I was looking for, I got a price back from Michael Barlow and it was the lowest one. I was expecting to walk through the door and hear a different number, but that never happened. Not a single mention of extended warranties, gap insurance, or anything else. We were in and out in just about an hour and are as happy as we can be with the car and our experience. I would buy from this team again in a heartbeat. More

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HORRIBLE CUSTOMER SERVICE I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my infor I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my information out to lenders but have yet to call me! It has been one week and still nothing! I had to call in and check on my application and each time I was passed off to someone new! At one point I spoke to someone who said they had some denials (common when buying a car as we all know) but when I asked for what reasons or if we could request a counter offer I was cut off quickly and told the lenders will send me a letter. Duh! that is a given but I have the right to know what is going on and instead was dismissed and continue to be dismissed. After being fed up with all of this I called to speak with the owner and was told he is permanently unavailable then was forwarded to the general manager whom has yet to return my call! All in all I would not recommend this dealer to anyone because of the HORRIBLE CUSTOMER SERVICE! More

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Professional Service in a small town Kevin Slatton was professional and extremely knowledgeable during our experience. We were well treated and looked after. I would use Troncalli agai Kevin Slatton was professional and extremely knowledgeable during our experience. We were well treated and looked after. I would use Troncalli again and would certainly recommend them. More

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Best Car Dealer Experience Ever After 40 years if buying cars, I have found a no hassle, friendly dealer. Troncalli Subaru in Cummings sold me a great car at a great price and the e After 40 years if buying cars, I have found a no hassle, friendly dealer. Troncalli Subaru in Cummings sold me a great car at a great price and the entire procedure was hassle-free. The salesperson and manager were friendly and helpful and offered me a reasonable price for my trade in. For a very GOOD car buying experience, call these guys. More

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A Very Pleasant Experience I'd been a Honda guy for the last 15 years, but when it came time to retire the old car, I decided on an Outback. I decided on Troncalli Subaru based I'd been a Honda guy for the last 15 years, but when it came time to retire the old car, I decided on an Outback. I decided on Troncalli Subaru based on reviews. I am SO glad I did! From start to finish, the experience was truly exceptional. Stephanie Culver and Mike Barrow were a dream to work with. Stephanie couldn't have been less "salesman" and was as excited about my purchase as I was. Mike gave me straight answers; no BS. This type of service was completely the opposite of previous car-buying experiences. I would highly recommend Troncalli to anyone in the market to buy a car. You will not be disappointed! More

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In and out with a new Forester within 2 hours! My wife wanted a 2015 Forester so after weeks of careful research and price checks over the internet we found Troncalli Subaru's web site and their ne My wife wanted a 2015 Forester so after weeks of careful research and price checks over the internet we found Troncalli Subaru's web site and their new car inventory listing. My wife selected the model, color and features she wanted for a 2015 Forester, we made a reasonable offer via e-mail to Stephanie Culver and she accepted an scheduled an appointment for a test drive and drive out. Michael Barlow was also very helpful and accommodating and within two hours (in two visits), my wife drove out with her new car. We had a good sales experience with Stephanie and Michael and after being Honda car owners for over 20 years, I think my next car will be a Subaru as well and hopefully Stephanie or Michael will be there to make it happen! More

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Best Buying Experience EVER! After getting the "royal runaround" from another dealer in the Atlanta area, my husband and I happened upon Troncalli Subaru. What an amazing experie After getting the "royal runaround" from another dealer in the Atlanta area, my husband and I happened upon Troncalli Subaru. What an amazing experience. They did not have the Forester that I wanted, but offered to special order it for me. We placed an order that day for "Lucy" our new red forester. They kept us informed as they received the Vin# and that it would be about 4 weeks more. "Lucy" arrived in 6 weeks from order date. Not only that, the price that we got for her was great, the purchasing time was not stressful at all and we really felt no pressure from start to finish. They spent so much time making sure that we were happy and informed of all of "Lucys'" parts and gadgets. We could not be more pleased by all of our purchase experience. It was so low key and yes it was a fun and happy experience. Subaru Bob was so much fun and so knowledgable about the Subaru brand and parts and procedures. He even took us in and introduced us to the service dept people and scheduled our first oil change. Mike made all of the money part easy and low key as well. He was so personable and not like a "normal" pushy sales person at all. We had already been preapproved for the loan but he was able to match our great rate and make it easier. We love "Lucy" and we have found our forever car dealership ! Thanks Troncalli you made us feel like family! More

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Superb! I had already priced and test drove Outbacks at other dealerships before I came to Troncalli. I was always impressed with the car, but the negotiate I had already priced and test drove Outbacks at other dealerships before I came to Troncalli. I was always impressed with the car, but the negotiated eals left something to be desired. Then, yesterday, I met Mike Barlow. I hadn't actually thought I'd be driving away in my new Outback when I accompanied a neighbor on her first car shopping experience in over 18 years. Over the years I prime myself for the worst when embarking on dealership visits. My neighbor was also prepared for a negative experience since it had been so long since she'd had to deal with it. We were both astounded that Mike made it painless, worthy, even pleasant. That isn't normal! "Pleasant" and "car buying" in the same sentence makes the mind boggle. But, it happened and neither of us could be any more pleased with the results. I have a '15 Outback, she has a '14. Mike is low key, reasonable, patient and entertaining. His great sense of humor helps the process along. He makes the best deal possible for everyone involved. Stephanie is upbeat, honest and eager to make the experience positive. She actually told us that we are important to her. How many times do you hear a car salesperson say that and really mean it? Without reservation we would recommend Troncalli Subaru and crew to anyone in the market for a new vehicle. Even if you think you might want another make at least give Troncalli a visit before making a final decision. Your time won't be wasted and your experience will be positive. Troncalli reflects well on Subaru as a brand and a company. More

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Awesome!! Eric was awesome to work with! Helpful and informative about the new products. They took the time to make sure understood all the technology inside th Eric was awesome to work with! Helpful and informative about the new products. They took the time to make sure understood all the technology inside the cabin and how to operate the Bluetooth hands free system. Eric toured me around the building to familiarize me with the parts and service departments and even set my first service date! This experience was awesome!! Highly recommend Troncalli to anyone in the maker for a new Subaru! More

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