Michael Bateman | Page 6

I'm not happy with the car. I have had in the shop at least 3 times to get nothing rectified I have had in the shop at least 3 times to get nothing rectified More

by mmebruer Verified Customer Verified Customer

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Scheduled by mistake with Columbia Ford, service dept fit me in and addressed a couple of recalls. me in and addressed a couple of recalls. More

by QMSW1970 Verified Customer Verified Customer

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We went to Joe machens because we were told tires would be in and car would be fixed next day. Turns out, it was going to be the next day. Said there's no way they could get me a loaner. So we called rusty be in and car would be fixed next day. Turns out, it was going to be the next day. Said there's no way they could get me a loaner. So we called rusty drewing and they said they could do a loaner on same timeline. It took a call from my husband saying 'rusting drewing said they'll offer a loaner' for them to miraculously come up with a loaner. Then it took 3 days, so thank goodness they did. Everyone was great except the service coordinator, Michael, who didn't put in any extra effort to get a loaner for me then seemed very inconvenienced and irritated when he called me saying he had a loaner. The woman at the front desk is amazing and the man with the Texas accent is also amazing! More

by Kra16350 Verified Customer Verified Customer

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I went in because Ford tech support was insistent that I must get the newest version of SYNC updated to solve all of my problems, turns out they had no clue what they where talking about but the guys at Cap must get the newest version of SYNC updated to solve all of my problems, turns out they had no clue what they where talking about but the guys at Capitol City helped me figure everything out and Michael even got my Ford app reset for me. Thank you guys!! More

by MARYE.CHRISTOPHER Verified Customer Verified Customer

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Helpful and understanding Willing to tackle challenging electrical issue and find resolution to the problem. electrical issue and find resolution to the problem. More

by brucedrecktrah Verified Customer Verified Customer

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made an appointment to get my transmission fixed. confirmed a transmission appointment. show up and was told their transmission guy was a month out. was told to take it to machens in columbia. but fo confirmed a transmission appointment. show up and was told their transmission guy was a month out. was told to take it to machens in columbia. but found a good place local place to take it instead More

by MORGANDMUELLER Verified Customer Verified Customer

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Ride service to and from dealership was good! Part for repair was unexpectedly not in stock and had to be ordered for later service time. Part for repair was unexpectedly not in stock and had to be ordered for later service time. More

by look4trades Verified Customer Verified Customer

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We're able to give me the answers to all my questions and did the job in a timely manner. did the job in a timely manner. More

by sphillips1958 Verified Customer Verified Customer

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Always been happy with dealership. Short wait time. If you have to wait for recall service, it is usually due to Ford not sending the parts to dealer. Short wait time. If you have to wait for recall service, it is usually due to Ford not sending the parts to dealer. More

by RBHALL74 Verified Customer Verified Customer

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Good communication, timely, friendly. Great servicedepartment. I would highly recommend to my friends and family. Great servicedepartment. I would highly recommend to my friends and family. More

by margiehoyer Verified Customer Verified Customer

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