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Michael Bateman
Michael Bateman
Service Writer
Joe Machens Capital City Ford
807 Southwest Blvd
Jefferson City, MO 65109
102 Reviews
102 Reviews
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102 Reviews of Michael Bateman
Verified Customer
July 11, 2026
I had an appt 6/30 for a recall. I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do I was told it would take 1 hour. When I got to my appt the tech said it would take 5 1/2 hours and I would need to leave my car. I said I couldn't do that because I had no other car and lived 30 miles away. I asked for a loaner and was told you didn't loan out cars. I then asked him to get me a rental and he said they were backed up and couldn't get one until Fri. I asked to speak to the service manager because I was so frustrated. The service manager said Ford had a mobile van that could come to my house and do the software update for the recall. He came on 7/6 and said it would only take 20 minutes! I told him that I was told it would take 5 1/2 hours and he said, no way. He may have been at my house no more than 30 minutes. His name is Michael Bateman. I would give him a 5 rating. I asked the service manager why I wasn't told about the mobile van and he said they hadn't worked on the verbiage for the call center and the techs. I feel I should be compensated for the waste of a half day, the 60 mile round trip and the frustration on June 30th. More
by J.DAVIS
Other Employees Tagged: Adam Rodriguez, Ryen Hatfield
July 11, 2026
Prompt and professional service. Good communication. I can't think of anything else to say. Good communication. I can't think of anything else to say. More
by DONKIDWELL5
Other Employees Tagged: Adam Rodriguez, Ryen Hatfield, Eric Ahart, Bryan Wyatt
July 10, 2026
I got very thorough service. They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy They worked on my Hyundai Tucson and explained why they were making certain recommendations. Totally transparent and trustworthy More
by Ejiro
Other Employees Tagged: Christian Connite, Shane Jackson, Josh Woodruff, Harold Love, Adam Rodriguez, Ryen Hatfield, Eric Ahart, Bryan Wyatt
July 04, 2026
Took my truck in for a rear view camera recall and they said it didn't qualify! I was sent a letter to bring it in cost me two days with out my truck and two fourty mile round trips and got nothing done. V said it didn't qualify! I was sent a letter to bring it in cost me two days with out my truck and two fourty mile round trips and got nothing done. Very disappointing! I've bought numerous vehicles here I think I deserve better service! More
by THEHARMONS85
Other Employees Tagged: Michael Bateman
July 03, 2026
They did fix the issue i had. However, even though I scheduled the appointment weeks prior they didn't even look at my car and had to keep it a 2nd day. I also had something in my However, even though I scheduled the appointment weeks prior they didn't even look at my car and had to keep it a 2nd day. I also had something in my car go missing. It wasn't a high value item but it is frustrating that it disappeared with no explanation. More
by angie.bayne
Other Employees Tagged: Michael Bateman
July 02, 2026
This was the 2nd time I took the vehicle to the dealership for the same issue ( recall for a backup camera). The first time the dealership kept the truck 2 days without being able to remedy the iss dealership for the same issue ( recall for a backup camera). The first time the dealership kept the truck 2 days without being able to remedy the issue. The 2nd time the dealership kept the truck 2 days without being able to remedy the issue. If they weren't able to remedy the issue, the issue at hand would be to replace the backup camera in my opinion. More
by ssf102790
Other Employees Tagged: Michael Bateman
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