Michael Bateman
Michael Bateman at Joe Machens Capital City Ford

Michael Bateman

Service Writer

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.3
67 Reviews
4.3

67 Reviews

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67 Reviews of Michael Bateman

May 09, 2026

Dealership Rating
Employee Rating

Didn't do what was supposed to be done. But still keep appointment. Like someone has time to make appointment for nothing. More

by JANETMORRIS11
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

May 09, 2026

Dealership Rating
Employee Rating

Prompt service and attention to communicating. The cost for the 20,000 mile service was very reasonable. More

by STEVE.RAINES
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

May 09, 2026

Joe Machens Capital City Ford responded

We’re pleased to hear our team provided prompt service and kept you informed throughout your 20,000-mile maintenance on your Ford F-150. It’s great to know you found our service pricing fair. Thank you for sharing your experience, and we look forward to servicing your F-150 again.

May 08, 2026

Dealership Rating
Employee Rating

It was ok Not a lot of communication dropped my car off at 7 in the morning and by 1 in the afternoon they still hadn't looked at it yet and I had made an appointment for service More

by ninerfan201
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

May 07, 2026

Dealership Rating
Employee Rating

Michael was great! Kept my up to date on the progress. The mechanic did a great job! Could not be happier! More

by MCCLELLANBOB
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

May 07, 2026

Joe Machens Capital City Ford responded

We’re thrilled to hear that Michael’s updates and our technicians’ work on your Ford F-150 left you so satisfied. Your feedback means a lot. We look forward to helping you with any future service needs.

May 07, 2026

Dealership Rating
Employee Rating

ty to all crew who wored on my f-150 love my t4ruck n staff ty to all More

by master_hippy3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2026

Joe Machens Capital City Ford responded

It’s great to hear you’re loving your Ford F-150 after our team worked on it. We’re glad the staff could help. Feel free to reach out whenever you need us again.

May 06, 2026

Dealership Rating
Employee Rating

Always Great Service. I would not go anywhere else to have work done on my truck! More

by TMCCORMICK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2026

Joe Machens Capital City Ford responded

Thank you for the kind words! We’re delighted to know your Ford F-150 is in good hands with our service team. We look forward to keeping it running smoothly on your next visit.

May 02, 2026

Dealership Rating
Employee Rating

Have been waiting on parts to fix my truck for over a month. Plastic oil pan = cheap quality= poor engineering More

by VICTORY24
Recommend Dealer
No

Other Employees Tagged: Michael Bateman

May 06, 2026

Joe Machens Capital City Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

May 02, 2026

Dealership Rating
Employee Rating

Quick repair. Was in and out within an hour. I'm so glad I chose you. More

by MlissaKay
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

May 02, 2026

Joe Machens Capital City Ford responded

Thank you for trusting us with your Ford Edge service. Michael and our team are glad we could complete the repair in under an hour and get you back on the road so quickly.

May 02, 2026

Dealership Rating

I watched service writer in morning enter the 3 different issues in the iPad, but the tech said the ticket had only 1 problem entered and had to call me in the afternoon to get the rest. Also, I needed a rid More

by MlissaKay
Recommend Dealer
No
May 06, 2026

Joe Machens Capital City Ford responded

Thank you, Mlissa, for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. GSM - Harold Love hlove@machens.com

May 01, 2026

Dealership Rating
Employee Rating

I went in on a week end with a warranty issue and got an appointment on monday. More

by wscottcars
Recommend Dealer
Yes

Other Employees Tagged: Michael Bateman

May 03, 2026

Joe Machens Capital City Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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