Michael Bateman | Page 5

MORGANDMUELLER responded

made an appointment to get my transmission fixed. confirmed a transmission appointment. show up and was told their transmission guy was a month out. was told to take it to machens in columbia. but found a good place local place to take it instead

Joe Machens Capital City Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We'd love the opportunity to get more details to see if we can turn this situation around for you. Service Manager Adam Rodriguez arodriguez@machens.com

Joe Machens Capital City Ford responded

Thanks for sharing your experience. We’re glad we could answer all your questions and get the service on your Ford Explorer done promptly. Let us know whenever you need assistance again.

Joe Machens Capital City Ford responded

It’s great to hear you’ve consistently enjoyed quick service for your Ford Explorer. Thank you for understanding that recall delays often stem from parts availability at Ford. Michael and our service team look forward to assisting you again.

Joe Machens Capital City Ford responded

It’s wonderful our service department provided friendly communication and timely updates while working on your Lincoln Aviator. Your recommendation to friends and family is greatly appreciated and we look forward to serving you again.

Joe Machens Capital City Ford responded

Thank you for taking the time to share your experience. We’re glad our service team provided honest guidance and clear timeframes for your Ford Explorer repair. We look forward to assisting you again.

Joe Machens Capital City Ford responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

Joe Machens Capital City Ford responded

Thank you, Chelsea, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

Joe Machens Capital City Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Joe Machens Capital City Ford responded

Thank you for sharing your feedback about your Bronco Sport service. We’re glad our team listened to your concerns and addressed everything promptly so you felt respected and comfortable. We appreciate the opportunity to assist and look forward to helping you again.