Michael Bergholtz | Page 12

Elkins Chevrolet responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Mike Bilbow, Customer Experience Manager, mikebilbow@elkinschevrolet.com

Elkins Chevrolet responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Mr and Mrs Harrington, thank you so much for taking your time to leave us your awesome review. We're so glad to hear you had yet another top notch experience with Lori and the rest of our team, we look forward to the opportunity to assist you folks again when the time comes! Please reach out should you have any questions on your new vehicle, take care. Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

To our valued customer. We're sorry to hear you had left our dealership feeling discouraged about your deal on your new vehicle. We can certainly understand your concern on the vehicle's additional mileage, but believe Mike Bergholtz's agreement to reduce the cost of the vehicle was mutually fair. You are correct that your vehicle, like millions of others on the pre-owned market, was a leased vehicle purchased from auction. However, with respect, your prediction on our price of the vehicle is a bit off. With today's hyper competitive and connected market, it simply isn't possible to list a vehicle for a minimum of 15% markup and stay relevant while working for a major manufacturer. This is of course before the vehicle goes through our shop, is reconditioned, and GM Certified, which does not come to us without cost. Our honest, upfront pricing is why South Jersey has trusted us since 1991, and why so many have gone out of their way to leave us so many exceptional and kind reviews. Not to mention, Dealer Rater takes many precautions, including tracking IP addresses and locations, to prevent dealerships and their employees from creating reviews to inflate our ratings. We have earned these 1500 positive reviews by treating every one of our customers with respect, and take great pride in what we do. We are glad to hear your spouse is enjoying the vehicle, and hope it will bring you and your family many new and happy memories. Thank you for the opportunity to have earned your business, we hope you will think of us for your future automotive needs.  Best, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Hello Vincekrisak, congratulations on your new vehicle! We're glad to hear your deal went smoothly and quickly, and that our team was able to accommodate during the visit. I hope we have had the time to answer any questions you may have on your new vehicle, however, please get in touch should there be anything we can do to further assist you. Thank you again, and take care. Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Hello David.laub53, thank you so much for your five star review! We're so glad to hear you had a pleasant visit with Tyler and the rest of our team, and hope you will think of us for your future auto needs. Please get in touch should there be anything we can do to further assist you, and enjoy your new vehicle. Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Hi Jscullin, congratulations on your second Silverado! We're so glad to hear you had another top notch experience with Mike and the rest of our team, and appreciate the opportunity to have earned your business. I hope we have been able to answer any questions you may have on your new Silverado, however, please get in touch should there be anything we can do to further assist you. Thank you again, and Happy New Year to you and your family! Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Hey Rondo72, I wanted to take a minute to say thank your for your recent visit with Bill and the rest of our sales team, as well as for your five star review! We're so glad to hear you had an exceptional experience with Bill, and hope you will continue to think of us for your future truck needs. I trust Bill has been able to answer any questions you may have on your new truck, however, please get in touch should there be anything we can do to further assist you. Thank you again, and Happy Holidays to you and your family. Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Hello Den, congratulations on your new Equinox! We're so glad to hear you had such an excellent experience with Lori and the rest of our team, and appreciate you going out of your way to leave us your kind words on your visit. I hope we have been able to answer any questions you may have on your new Equinox, however, please get in touch should there be anything we can do to further assist you. Thank you again, and take care. Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x162

Elkins Chevrolet responded

Hi Aaron, I wanted to take a moment to say thank you for your recent visit with our sales team! We truly appreciate you taking your time to leave us your five star review, as well as the opportunity to have earned your business. We're so glad to hear you had such a fantastic visit with Todd and the rest of our team, and hope we have been able to answer any questions you folks may have on your new vehicle. Please get in touch should there be anything we can do to further assist you, and thank you again. Take care, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162