Michael Brown | Page 6

Gio is the best, very knowledgeable, considerate and polite. My wife and I appreciate his patience and sticktuitiveness, and helpfulness at answering all of our questions. Thanks Gio! polite. My wife and I appreciate his patience and sticktuitiveness, and helpfulness at answering all of our questions. Thanks Gio! More

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I just had the BEST car buying experience of my life. Dave Jacobs is honest and professional. He worked to find a car that met my needs and was in my budget. He did not try to oversell. There were no s Dave Jacobs is honest and professional. He worked to find a car that met my needs and was in my budget. He did not try to oversell. There were no surprises at the closing. The entire team of Dave, Mike Brown, and Will have earned my trust. I will recommend them to all my friends More

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Great customer service, especially given the covid circumstances. Romann made eye contact and listened. Made sure I was comfortable with my purchase as well, and assured if I had any questions to not circumstances. Romann made eye contact and listened. Made sure I was comfortable with my purchase as well, and assured if I had any questions to not hesitate to reach out. Will took care of my financing, and again very thorough, and great customer service skills. I haven't stopped smiling since I left the lot!😊 More

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Incompetent: Haven't paid off trade-in vehicle in 6+ weeks Have bought 6 cars at BF Kia over the years and this will be the last time BF gets my business. Traded in car for another used vehicle. In spite of me Have bought 6 cars at BF Kia over the years and this will be the last time BF gets my business. Traded in car for another used vehicle. In spite of me co-signing for daughter (with my 0 debt, 100K income and 800 credit score) AND a variety of calls and conversations with salesman ( Carl Jansen at Kia), Monique, Patty Moore, and the alleged GM at Chevy (Donald Montgomery) we still apparently do not have a finalized deal. Still paying on the car we turned over to BF on 2/24 and have not yet received any information from GM Financial who graciously gave us a 7.04% interest rate. Don't walk away from this dealership ... run and don't look back! More

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Dave is not only friendly, knowledgeable and detail oriented, most of all he is honest. Integrity sells. Honest people are hard to come by in many business so it was a great pleasure having Dave repres oriented, most of all he is honest. Integrity sells. Honest people are hard to come by in many business so it was a great pleasure having Dave represent us during our buying experience. More

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I purchased a 2014 Jeep Compass on 2/18/20 the car has been back 3 times for the same issue with the brakes squeaking. They replaced the rear drums but not the pads, took it back again for the squeaking, been back 3 times for the same issue with the brakes squeaking. They replaced the rear drums but not the pads, took it back again for the squeaking, they replaced the rear pads. Still have the same issue. Take it back again and was told the new drums they installed over a week ago were warped, they cut the drums instead of installing new ones and the problem still is their. Now they are not willing to send a poter to bring me a loaner car and take my car to service. Their Matto is We Sell We Serve NOT true at all!!!!! I have been calling several times a day and leaving messages and NOT once has anyone returned a call. It may be time to get a Lawyer involved. It very sad how badly we have been treated. None their tells the truth or gives you a straight answer to anything. This break issue has caused my wife to be afraid to drive the car, in fact I will state here and now ( I am putting Boniface and all their Emily’s on legal notice that if anything happens to my wife or her Jeep due to this break issue their will be legal action taken. review, my issue with the..." As a follow up to my last review, my issue with the brakes squeaking when applied. I was back again today as per the direction of Mike Brown the General Manager for the 4 time in 4 weeks for the same issue. When I arrived Mr Brown took the car for a test drive to here the squeaking, at first he didn’t hear it but my wife and I could. He then said he heard the squeak and it was normal and that breaks make that noise in the mornings. I told him the breaks do that all the time. He proceeded to take the car to the service dept and told us to stay in the car while he talked to Jimmy the service Manager. Upon the completion of their conversation Mike Brown walk right past us and didn’t stop to let us know what the next step was, or explain what Jimmy was going to do or even acknowledge us in anyway. As per my last review this just reinforces my opinion that once the sale is complete the sales dept is done with you. Jimmy assigned Mike Miglionico to find the issue. Mike worked very diligently and kept us up to date on everything he was looking for and doing to solve the issue. Mike found that the pads where improperly adjusted and the drums needed to be cut yet again for the second time in 2 weeks. He explained and allowed me to see the issues with the drums. At that time he gave me his word he would solve this issue by cutting the drums again and adjusting the pads to function properly. 1 hour later he was done and taking us on a test drive. What 3 other service technicians couldn’t do this young man Mike Miglionico did. He is an amazing technician, a very respectful and responsible Man. If you ever have the need for service at this dealer and if you want the job done right ask for Mike M. As far as the Mike Brown his handling of this issue the last 4 weeks leaves something to be desired. His comment that all cars make that noise was such a rediculous statement. As for the backup camera he was to have ordered weeks ago as per the service manager indicated it was not ordered. I instructed Jimmy to stay on Mike Brown to get this resolved immediately. I have asked Mike Brown on several occasions what the status was on the camera and all he says is he ordered it. I have never seen any proof that it was ordered. I am going to rate my overall experience for this visit and only for Jimmy the service manager and Mike Miglionico and will give the 5 stars Jimmie Abshire Michael Brown Other Employees Worked With: Mike Miglionico Reason for Visit Service Customer Service Quality of Work Friendliness Pricing Overall Experience Recommended Yes More

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Moses was a good salesman and very personable. I’m so happy to get a car of dreams! I’d definitely recommend this dealership! All the staff was friendly and helpful. happy to get a car of dreams! I’d definitely recommend this dealership! All the staff was friendly and helpful. More

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Go to another dealership to make your purchase Had an excellent sales person. He went above and beyond for us to fix any issues. All dealings with Boniface Hiers since then have been a complete nig Had an excellent sales person. He went above and beyond for us to fix any issues. All dealings with Boniface Hiers since then have been a complete nightmare. I have been trying to get our refund that is owed to us for 2 months now. The refund that they promised when I caught an overcharge. I have been lied to every week for the past 4 weeks about where the check is. Lies, upon lies, upon lies. Avoid Boniface. Go buy your vehicles elsewhere. If you deal with them, make sure you get EVERY detail in writing. Don't buy the auto coating, it's horrible and will leave your car looking worse. Watch out for them slipping in upgrades on your vehicle that you did not ask for and made clear to them that you did not want. They'll remove the upgrades, but still charge you for them. As soon as they get the money they treat the customer like trash. I'm sure if you search out other comments you will see that I'm not the only one that has had a horrible experience with them. Bad business!!! Turns out after talking to a few people about my bad experiences with them that Boniface is known for dishonest / shady behavior. Wish I had known too... More

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Very neat and clean. Everyone was friendly and not pushy. Very knowledgeable and helpful would definitely recommend dealership to others. We found a new Chevy family after moving here from Ohio pushy. Very knowledgeable and helpful would definitely recommend dealership to others. We found a new Chevy family after moving here from Ohio More

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We very much enjoyed our visit to this dealership.The sales agent was very friendly and knowledgeable besides being very professional.Would highly recommend this dealership to anyone. sales agent was very friendly and knowledgeable besides being very professional.Would highly recommend this dealership to anyone. More

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