Michael Brown | Page 18

Toyota of North Charlotte advertises car prices for cars they do not have in stock, nor do they offer the same discounts as advertised. Trade-in cars are appraised based on their "At Auction" value, but th they do not have in stock, nor do they offer the same discounts as advertised. Trade-in cars are appraised based on their "At Auction" value, but then sold on their used car lot. Sales negotiations are based around monthly payments not total car price, dealer installed options/accessories are not Toyota OEM items (they are Toyota distribution region items), and Internet offered additional "Rewards" are not valid on sale cars. More

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I was in to buy a new vehicle and the buying experience was initially heading south. They had initially offered me a price at an APR few weeks ago and now when I was ready to buy the vehicle they were back was initially heading south. They had initially offered me a price at an APR few weeks ago and now when I was ready to buy the vehicle they were backing out. But then Mr.Michael Brown stepped in and explained that a mistake was done that the previously mentioned price was not applicable to our situation and sorted things out. Mr Brown was honest about the prices and we thoroughly enjoyed working with him. We ended up buying the car at slightly higher price than we planned for but at least got it for the APR that we needed. So overall the experience was good and the staff friendly and honest. I have to thank the team of Lizz Lunn and special thanks to Mr.Brown. They are definitely on top of my dealer list if I have to buy a car in the future. More

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I had been internet shopping for quite a few days, and I had narrowed my search down to 3 dealerships. I had originally planned to stop at 2 other dealerships first, however, once I had spoken with Liz Lun had narrowed my search down to 3 dealerships. I had originally planned to stop at 2 other dealerships first, however, once I had spoken with Liz Lunn at Toyota of North Charlotte, she assured me that she could get me in the price range that I needed to be in, for the car I had chosen. I was a bit hesitant as I had in the past been told the same thing, at other dealerships, and once I was at the dealership, they increased the price we had discussed. I was pleasantly surprised as I drove to Toyota of North Charlotte, Cliff McKee met me outside the dealership, and when I told him I had already spoken with Liz, he walked me in to meet Liz, I told him what I wanted and we proceeded to test drive the car I had chosen on the net. Cliff was excellent - No high pressure, no pressure at all! He was very kind and informed me about the special features, the car had. Once I decided to purchase my car, he introduced me to Michael Brown, in Finance. Michael and I worked the numbers, and we were able to come to an agreement, which was very refreshing, as I did not have to go through a bunch of “haggling”! Michael was great! I was then introduced to Erin Ritzer, Finance Administrator. Erin was my final stop before driving off in my "new to me" car! She proceeded to go through the paperwork, and explained what each one was, in very easy to understand language. Sometimes the legal verbiage gets a bit confusing, so I am glad Erin knew her stuff! Once the paperwork was completed, she walked me out to my "new to me car", I think she was as happy for me as I was! As I pulled away leaving my 20 year old car, which was parked right beside my new one, I was like “Ewe, who’s car is that”! Not that I was too proud, to have driven that old car, I was just so EXCITED to be in a 2008 “New to me” Car! I have to say, this dealership is TOP NOTCH! I would highly recommend them to anyone, that wants a great, honest, dealership! More

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This was the best car buying experience I have had in 20 years! Everyone I worked with was professional and did not pressure me. Michael Brown in sales was informative and made me feel at home inside the de years! Everyone I worked with was professional and did not pressure me. Michael Brown in sales was informative and made me feel at home inside the dealership. The test drive went very well and again no pressure. They had the best price in the Charlotte area and extended the Powertrain Warranty for up to 10 years / 100k miles for FREE! Also included free maintenance for two years! They have extremely competitive financing and an awesome service department and unbelievable hours (service to 9:00pm / sales to 10:00pm). I originally decided to go to this dealership because of a review placed on June 7, 2011 by another person who wrote that this was the best car buying experience that they had ever had in their life. Based on my experience, I would strongly recommend this dealer to everyone. As a side note, especially Hyundai owners who are having service issues. They are nice cars. Very, Very Poor Service and you have to fight for their warranty! Thank you Toyota for your legendary cars and people. Dave, 2011 Camry SE More

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