Michael Burton

For a supposed certified used Jeep dealership, the product that was sent to me was subpar. The moment I started my car and turned on the air-conditioning and let out a very raspy sounding noise. With product that was sent to me was subpar. The moment I started my car and turned on the air-conditioning and let out a very raspy sounding noise. With a quick Google search, it was clear that there was a little to no Freon in the air-conditioning unit. But of course when I questioned them, they said nope it definitely left our dealership working properly. So somehow over two days in 900 miles it lost all its Freon. The brakes caliper were corroded and were not looked at before sending it, they replaced two out of the four tires and the two ones that were on there were down to 4/32. If you look at the recommendations for certified jeeps, that means those also should’ve been replaced. For a thorough check they certainly didn’t check hardly anything at all. The engineer filter was not the correct model. The cabin air filter was in but upside down in both were filthy when I checked them and replace them as soon as I got the car. So clearly they were not trying at all. And for the ultimate slap in the face, even the dealership or the third-party title company they use drop the ball and did not get me my license entitled soon enough in the state that I live in so I had to go in on my own time and get an extension of one week. Which the sales person claimed to me would be at least two weeks from the sales date. With at least a dozen phone calls and the runaround I still have not gotten any resolution to this as no one from the dealership will contact me back after phone calls, and or emails. Maybe they are better in person but as far as remote, this is the worst experience I’ve ever had. I would strongly suggest not buying from this dealer if you’re doing it remotely and not test driving it. If you don’t believe me, read the reviews of people who have purchased a vehicle remotely and you’ll see that clearly I missed that as I would’ve never bought from the dealership after reading those reviews as well as this one, I’m writing currently. More

Report | Print

My experience with was the best with Caselle, Hamah, Mike, and Rofeal. Everyone was so kind and understanding of my situation. I am very happy with my experience and would recommend them to anyone and e Mike, and Rofeal. Everyone was so kind and understanding of my situation. I am very happy with my experience and would recommend them to anyone and everyone. Thank you all so much again. More

Report | Print

They are great. I had an extended warranty and that is most definitely a life saver. The dealership was able to provide me with transportation while my vechile was b I had an extended warranty and that is most definitely a life saver. The dealership was able to provide me with transportation while my vechile was being repaired. My salesman Cory Morris is also great to work with. Reasonable prices and will work with you based on your credit. Thank you guys!!!! More

Report | Print

I sold vehicles for 8 years, so I know the business, how it works and have reasonable but high expectations. James Brooks was fantastic! Not only did he meet my vehicle and payment needs, but he also made t it works and have reasonable but high expectations. James Brooks was fantastic! Not only did he meet my vehicle and payment needs, but he also made the process quick and efficient. I picked out a vehicle and agreed up payment in the morning and came back in the afternoon to pick it up and was out the door in 30 minutes. A special thanks also to the General Sales Manager, Rob Love for making me feel welcome and to Michael Burton for his no pressure and fact-based approach when it came to F&I. Great experience start to finish. Thank you again, James for your excellent service...I have no doubt you will continue to do very well at Suburban; they are lucky to have you! More

Report | Print

Kory Johnson sold my daughter a 2015 Ford Focus and she was so happy! Less than 1500 miles and 2 1/2 months later it needs over $6000 in repairs. It makes you wonder what is actually inspected on a use was so happy! Less than 1500 miles and 2 1/2 months later it needs over $6000 in repairs. It makes you wonder what is actually inspected on a used car before it is resold. I spoke to Kory's manager (Brian Plauman) who said "his hands were tied". What happened to "Do the right thing". At a minimum they could have discounted the labor to repair. So disappointed! More

Report | Print