Michael Casey | Page 2

Mike was very friendly and helpful when explaining what needed to be done. He also keep me updated during the process. He checked my warranty to make sure the issue was covered before fixing the issue. I h needed to be done. He also keep me updated during the process. He checked my warranty to make sure the issue was covered before fixing the issue. I have worked with Mike in the past and it has always been a very good experience. More

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Friendly and good service. Highly recommended!! Three years ago, I make one call and I was advised Gregg, will assist me, and the deal closed! years ago, I make one call and I was advised Gregg, will assist me, and the deal closed! More

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Great service. I was treated like family. Jon got me in right away and out just as fast. Great experience at East hills. Will definitely be back right away and out just as fast. Great experience at East hills. Will definitely be back More

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Mike Casey gets the job done. Always a pleasure. Happy he is my go to foe everything! Very responsive to all questions. Great place., ask for him is my go to foe everything! Very responsive to all questions. Great place., ask for him More

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Very organized. Excellent service. Everyone I worked with was attentive, helpful, and accommodating. A problem with a faulty radio was ordered and fixed quickly. Jecson Perez (JP) first assessed the issue an was attentive, helpful, and accommodating. A problem with a faulty radio was ordered and fixed quickly. Jecson Perez (JP) first assessed the issue and ordered a new radio right away. Marc Seigel kindly expedited the replacement and also noted a tear in a wiper blade. Of which when I asked to get fixed, he got a very nice serviceman to do it right away. The gentleman in the parts department was also friendly and accomodating. I would highly recommend East Hills Chrysler Jeep Dodge Ram Service Center. I am giving everyone in the service department 5 stars since they all seemed to work in a team effort. More

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Mike always goes above and beyond to make sure you issues are resolved. Last year I brought the Jeep in because I had a leaking oil pan, steering rack and radiator. I have been complaining about the leaking are resolved. Last year I brought the Jeep in because I had a leaking oil pan, steering rack and radiator. I have been complaining about the leaking radiator since the car was a little over a year old. Nobody could find a leak but I kept smelling antifreeze and the level kept going down. Mike was the first service advisor who took the time to look and found a small leak in the radiator. After Mike had them replace the radiator, the smell went away and the fluid level doesn’t go down. I can’t say enough about how Mike goes out of his way to solve the problem. More

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Great dealership, salesman was really nice and accommodating (Mr. Hernandez). Your service tech Michael Casey was the best encounter I have ever had at a dealership and I have bought many new vehi accommodating (Mr. Hernandez). Your service tech Michael Casey was the best encounter I have ever had at a dealership and I have bought many new vehicles. He makes me want to come back if ever I need another vehicle. His customer service is far and above anyone I have ever encountered. He actually listens and cares about the owners issues. The man should be considered for a manager position. I am 69 years old and as prior-mentioned, I have bought many vehicles and not one place treated me like Mike Casey did. He made sure to get me in due to having scheduled conference call with my employer and he was very attentive to my need to be home by a certain time so he got me a loaner car so that I would not be late for the calls. I didn't have to worry about anything. He called me when the work was done and fully explained the issues I was having with my RAM 1500 Big Horn. I will be back for any needed service in the future. Thank you Mike Casey More

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Your service provider Michael Casey is extremely customer friendly and goes over and above to satisfy snd assure proper service is provided. He is without a doubt the best person I have encountered in custom friendly and goes over and above to satisfy snd assure proper service is provided. He is without a doubt the best person I have encountered in customer service and I am now 69 years old. That is a big statement which comes from years of experience. More

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I had a great experience with Mike. In the past everyone has been friendly but when it comes to problems with the car ... I have gotten some run arounds and ridiculous responses .... has been friendly but when it comes to problems with the car ... I have gotten some run arounds and ridiculous responses .... More

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I recently had a problem with my forward collision and lane sense not working on my 2014 Jeep Cherokee. Service Advisors Mike Casey and Jon Piansky were both very helpful to me in having my vehicle repai lane sense not working on my 2014 Jeep Cherokee. Service Advisors Mike Casey and Jon Piansky were both very helpful to me in having my vehicle repaired. They advised that my problem appeared to be a cruise control module issue. They had the fault traced, and the defective module ordered and replaced. I was also provided with a courtesy vehicle while my jeep was out of service. I was kept up to date on the part ordered status, and called immediately when my vehicle was ready for pick up. I am always more than satisfied when dealing with either Mike or Jon, and consider both gentleman as a true refection of the value in being a customer at East Hills. More

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