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Michael Cook
Michael Cook at Freeway Toyota of Hanford

Michael Cook

Service Manager

Freeway Toyota of Hanford

1835 Glendale Ave
Hanford, CA 93230

Contact Me
4.5
31 Reviews

Dealership Experience

14 yrs, 7 mos

Industry Experience

26 yrs, 9 mos

Languages Spoken

English English

4.5

31 Reviews

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31 Reviews of Michael Cook

August 25, 2026

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Employee Rating

Great service will tell all my friends to go there everyone is so nice and I like the snacks they provide for there customers. More

by MARKSMALLS115
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Recommend Dealer
Yes
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Aug 25, 2026

Freeway Toyota of Hanford responded

Warm hospitality and thoughtful touches are core to how our service department operates. Knowing our team’s friendliness and the complimentary snacks enhanced your visit is rewarding. Hearing that you’ll tell your friends about us means a lot to our service team. Gregory Stechschulte Victory Automotive Group - Marketing Gregory.stechschulte@vagmgt.com

August 23, 2026

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I was really happy and satisfied with the customer service and the young man that helped me was very knowledgeable and I will recommend Freeway Toyota service department to my friends and family More

by darrellfischer1225
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Workmanship
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Recommend Dealer
Yes
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Aug 23, 2026

Freeway Toyota of Hanford responded

Your praise of our service department’s expertise and supportive approach during your Toyota Venza’s visit underscores what we aim for. Knowing you’d recommend us to friends and family means a lot to us. Juan Roman General Manager juan.roman@freewaytoyota.com

August 22, 2026

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Mike Cook is great. He always goes over the service results with me. He is always friendly and helpful. More

by coramarvin04
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Aug 22, 2026

Freeway Toyota of Hanford responded

It’s great to hear Michael took the time to review your Toyota Highlander Hybrid service results and that you found him friendly and helpful. Your kind words mean a lot to our service team. Juan Roman General Manager juan.roman@freewaytoyota.com

August 21, 2026

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The new vehicle care plan is quite deceptive. We were told that we would have free oil changes and service appointments for the first few visits. Well, the “oil change” is free, but you have to p More

by m096840
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 24, 2026

Freeway Toyota of Hanford responded

We appreciate your business. We're sorry to hear that your experience did not meet your expectations. We'd appreciate the opportunity to learn more about your concerns regarding the care plan and service visit, and do our best to address them and improve your experience. Juan Roman General Manager juan.roman@freewaytoyota.com

August 21, 2026

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Michael was very courteous and nice to accommodate my request for service required to my vehicle thanks to everyone who were involved in maintenance required. More

by armand1076
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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Aug 21, 2026

Freeway Toyota of Hanford responded

Hearing that Michael was courteous and accommodating means a lot to our service department. Thank you for the five-star rating. We’re glad we could handle the maintenance your Toyota Camry needed. Juan Roman General Manager juan.roman@freewaytoyota.com

August 20, 2026

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I spent more than I had planned to spend, but all was clearly explained and my questions were answered. More

by swhitwill49
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Recommend Dealer
Yes
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Aug 21, 2026

Freeway Toyota of Hanford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Freeway Toyota of Hanford. Juan Roman General Manager juan.roman@freewaytoyota.com

August 20, 2026

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Great friendly staff. Outstanding waiting. Easy on and off freeway access. Reasonable wait time for my scheduled appointment. I will definitely bring my car back here ag More

by LARRYGONZALES
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Juan Roman

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Aug 20, 2026

Freeway Toyota of Hanford responded

Knowing that our welcoming staff, convenient freeway access, and reasonable wait times met your needs is rewarding. We look forward to welcoming you and your Toyota Grand Highlander Hybrid back for its next maintenance. Juan Roman General Manager juan.roman@freewaytoyota.com

August 18, 2026

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The service staff always goes above and beyond to take care of their customers. Friendly staff and very knowledgeable. More

by jestermc76
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Print
Aug 18, 2026

Freeway Toyota of Hanford responded

Knowing that you found our service staff friendly, knowledgeable, and always going the extra mile means a lot to our service team. We’re glad the service on your Toyota Tundra met your expectations. Thank you for trusting us with your Tundra service. Juan Roman General Manager juan.roman@freewaytoyota.com

August 15, 2026

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Didn’t tell me my warranty was got to end. So I paid for my brakes to me repaired. I won’t go there anymore. Now my check engine light is on. Felt like I was scammed. More

by camilojoe00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 19, 2026

Freeway Toyota of Hanford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Juan Roman General Manager juan.roman@freewaytoyota.com

August 13, 2026

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Employee Rating

Very respectful and good service. Nice waiting area.. Need better charging ports for phones. Long wait More

by jessiecalderon47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 16, 2026

Freeway Toyota of Hanford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jessie, and it's great to learn about your experience here at Freeway Toyota of Hanford. Juan Roman General Manager juan.roman@freewaytoyota.com

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