Juan Roman
Juan Roman at Freeway Toyota of Hanford

Juan Roman

General Manager

Freeway Toyota of Hanford

1835 Glendale Ave
Hanford, CA 93230

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4.6
37 Reviews
4.6

37 Reviews

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37 Reviews of Juan Roman

September 19, 2026

Dealership Rating
Employee Rating

I had an appointment for a tire rotation and I arrived on time. I had to wait for 40 minutes before I was able to check in and see an advisor. And then they started work on my car. That is a disrespectful More

by KOCHERS15
Service Time
Recommend Dealer
No

Other Employees Tagged: Lionel Navarro, Michael Cook

August 20, 2026

Dealership Rating
Employee Rating

Great friendly staff. Outstanding waiting. Easy on and off freeway access. Reasonable wait time for my scheduled appointment. I will definitely bring my car back here ag More

by LARRYGONZALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cook

Aug 20, 2026

Freeway Toyota of Hanford responded

Knowing that our welcoming staff, convenient freeway access, and reasonable wait times met your needs is rewarding. We look forward to welcoming you and your Toyota Grand Highlander Hybrid back for its next maintenance. Juan Roman General Manager juan.roman@freewaytoyota.com

August 12, 2026

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Logan was very helpful and had FANTASTIC CUSTOMER SERVICE.. I recommend him to any one that is looking for a good car More

by BEUCHER930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 12, 2026

Freeway Toyota of Hanford responded

Your praise of Logan’s outstanding assistance highlights the personalized care our team aims to deliver. Knowing that his attentiveness made your Kia Seltos purchase a success means a lot to us. Juan Roman General Manager juan.roman@freewaytoyota.com

August 10, 2026

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My visit was great. I was on for rotation if tires and it was quick and professional. Every one was very cordial. More

by hamner_linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cook

Aug 10, 2026

Freeway Toyota of Hanford responded

Thanks for the five-star rating and sharing your experience with the tire rotation on your Camry. We’re glad the service felt efficient, skillful, and courteous throughout your visit. Juan Roman General Manager juan.roman@freewaytoyota.com

July 02, 2026

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Staff was accommodating and informative during the repair process. Will continue to trust them with my future services. Mike Cook was helpful as well as advisor Collin and technician Hugo. More

by edgargsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Cook , Hugo Lemus

Jul 02, 2026

Freeway Toyota of Hanford responded

It’s great to know our team’s accommodating and informative approach met your expectations during your Prius repair. Thank you for trusting us with your future service needs. Juan Roman General Manager juan.roman@freewaytoyota.com

June 18, 2026

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I had a great experience at this dealership. The staff was very welcoming and provided excellent hospitality throughout the process. They took the time to understand my concerns, needs, and ques More

by Alexandra Soto
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 18, 2026

Freeway Toyota of Hanford responded

Your kind words mean a lot to our team. We’re happy we could provide a welcoming atmosphere and address all your questions while servicing your Toyota 4Runner. Thank you for recommending us and we look forward to caring for your vehicle again. Juan Roman General Manager juan.roman@freewaytoyota.com

June 14, 2026

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Logan Gioffre was an amazing sales professional! From start to finish it was an amazing experience! More

by logangioffre5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Gioffre

Jun 14, 2026

Freeway Toyota of Hanford responded

We’re thrilled to hear Logan delivered exceptional support throughout your visit. Thank you for choosing Toyota and awarding us five stars. Juan Roman General Manager juan.roman@freewaytoyota.com

June 09, 2026

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They asked at the end of the deal if they could move numbers around so they could pay less tax to the state . Openly breaking the law and offering me nothing . Expect all the worst sales tactics and som More

by mattharris7_2000
Recommend Dealer
No
Jun 13, 2026

Freeway Toyota of Hanford responded

Matt, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't live up to expectations. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Please reach out to us directly. Thank you. Juan Roman General Manager juan.roman@freewaytoyota.com

June 08, 2026

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I do like bringing my car here for service. staff is friendly and a nice waiting area. The only issue I had was I had an appointment at 10:15 and I was a few minutes early. Someone came out qui More

by codcal2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Freeway Toyota of Hanford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Roman General Manager juan.roman@freewaytoyota.com

June 05, 2026

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Employee Rating

Excellent customer service and I was pleased with all the teaching about my car warranty. More

by PACIFIQUETUMAINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2026

Freeway Toyota of Hanford responded

It’s wonderful Juan provided clear guidance on your Toyota warranty and delivered such attentive service. Thank you for your feedback and we look forward to helping you again. Juan Roman General Manager juan.roman@freewaytoyota.com

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