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Michael Cook
Michael Cook at Freeway Toyota of Hanford

Michael Cook | Page 2

Service Manager

Freeway Toyota of Hanford

1835 Glendale Ave
Hanford, CA 93230

Contact Me
4.5
36 Reviews

Dealership Experience

14 yrs, 8 mos

Industry Experience

26 yrs, 10 mos

Languages Spoken

English English

4.5

36 Reviews

Write a Review

36 Reviews of Michael Cook

August 20, 2026

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Employee Rating

I spent more than I had planned to spend, but all was clearly explained and my questions were answered. More

by swhitwill49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2026

Freeway Toyota of Hanford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Freeway Toyota of Hanford. Juan Roman General Manager juan.roman@freewaytoyota.com

August 20, 2026

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Employee Rating

Great friendly staff. Outstanding waiting. Easy on and off freeway access. Reasonable wait time for my scheduled appointment. I will definitely bring my car back here ag More

by LARRYGONZALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Roman

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Aug 20, 2026

Freeway Toyota of Hanford responded

Knowing that our welcoming staff, convenient freeway access, and reasonable wait times met your needs is rewarding. We look forward to welcoming you and your Toyota Grand Highlander Hybrid back for its next maintenance. Juan Roman General Manager juan.roman@freewaytoyota.com

August 18, 2026

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Employee Rating

The service staff always goes above and beyond to take care of their customers. Friendly staff and very knowledgeable. More

by jestermc76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2026

Freeway Toyota of Hanford responded

Knowing that you found our service staff friendly, knowledgeable, and always going the extra mile means a lot to our service team. We’re glad the service on your Toyota Tundra met your expectations. Thank you for trusting us with your Tundra service. Juan Roman General Manager juan.roman@freewaytoyota.com

August 15, 2026

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Employee Rating

Didn’t tell me my warranty was got to end. So I paid for my brakes to me repaired. I won’t go there anymore. Now my check engine light is on. Felt like I was scammed. More

by camilojoe00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 19, 2026

Freeway Toyota of Hanford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Juan Roman General Manager juan.roman@freewaytoyota.com

August 13, 2026

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Employee Rating

Very respectful and good service. Nice waiting area.. Need better charging ports for phones. Long wait More

by jessiecalderon47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2026

Freeway Toyota of Hanford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jessie, and it's great to learn about your experience here at Freeway Toyota of Hanford. Juan Roman General Manager juan.roman@freewaytoyota.com

August 12, 2026

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Employee Rating

Logan was very helpful and had FANTASTIC CUSTOMER SERVICE.. I recommend him to any one that is looking for a good car More

by BEUCHER930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Roman, Terra Ordonez, Mark Smalls, Victor Romero, Toyota Pro Tony, Lionel Navarro, Alejandro Ramirez, Logan Gioffre, Dan Telen

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Aug 12, 2026

Freeway Toyota of Hanford responded

Your praise of Logan’s outstanding assistance highlights the personalized care our team aims to deliver. Knowing that his attentiveness made your Kia Seltos purchase a success means a lot to us. Juan Roman General Manager juan.roman@freewaytoyota.com

August 11, 2026

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Employee Rating

The waiting is usually about an hour or two depending what your there for. I’m usually there for my oil change. Which they’re good at reminding you about your up coming maintenance. The employees are wel More

by changc9919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2026

Freeway Toyota of Hanford responded

Knowing our maintenance reminders have helped you keep your Camry on schedule is rewarding. We’re glad our team could welcome you with honesty and make your Camry’s oil change smooth. Juan Roman General Manager juan.roman@freewaytoyota.com

August 10, 2026

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Employee Rating

My visit was great. I was on for rotation if tires and it was quick and professional. Every one was very cordial. More

by hamner_linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Roman

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Aug 10, 2026

Freeway Toyota of Hanford responded

Thanks for the five-star rating and sharing your experience with the tire rotation on your Camry. We’re glad the service felt efficient, skillful, and courteous throughout your visit. Juan Roman General Manager juan.roman@freewaytoyota.com

August 07, 2026

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Employee Rating

Excellent service. Friendly and helpful. Easy to schedule appointments. Willing to help with anything you need. More

by kcarson710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 07, 2026

Freeway Toyota of Hanford responded

Our service team is pleased we could make scheduling your Toyota Corolla’s appointments so straightforward and assist with any of your needs. Hearing that you found our service welcoming and supportive is rewarding. Your five-star rating and kind words mean a lot to us. Juan Roman General Manager juan.roman@freewaytoyota.com

August 05, 2026

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Employee Rating

Always quick with great customer service. Never have a problem and offering refreshments is a plus! More

by KacieB80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 05, 2026

Freeway Toyota of Hanford responded

Knowing our prompt, hassle-free service and little extras like refreshments met your expectations is rewarding. Your five-star rating and the quick, problem-free service on your Tacoma mean a great deal to us. Juan Roman General Manager juan.roman@freewaytoyota.com

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