Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Michael Cook
Michael Cook at Freeway Toyota of Hanford

Michael Cook | Page 2

Service Manager

Freeway Toyota of Hanford

1835 Glendale Ave
Hanford, CA 93230

Contact Me
4.3
40 Reviews

Dealership Experience

14 yrs, 9 mos

Industry Experience

26 yrs, 11 mos

Languages Spoken

English English

4.3

40 Reviews

Write a Review

40 Reviews of Michael Cook

August 23, 2026

Dealership Rating
Employee Rating

I was really happy and satisfied with the customer service and the young man that helped me was very knowledgeable and I will recommend Freeway Toyota service department to my friends and family More

by darrellfischer1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 23, 2026

Freeway Toyota of Hanford responded

Your praise of our service department’s expertise and supportive approach during your Toyota Venza’s visit underscores what we aim for. Knowing you’d recommend us to friends and family means a lot to us. Juan Roman General Manager juan.roman@freewaytoyota.com

August 22, 2026

Dealership Rating
Employee Rating

Mike Cook is great. He always goes over the service results with me. He is always friendly and helpful. More

by coramarvin04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 22, 2026

Freeway Toyota of Hanford responded

It’s great to hear Michael took the time to review your Toyota Highlander Hybrid service results and that you found him friendly and helpful. Your kind words mean a lot to our service team. Juan Roman General Manager juan.roman@freewaytoyota.com

August 21, 2026

Dealership Rating
Employee Rating

The new vehicle care plan is quite deceptive. We were told that we would have free oil changes and service appointments for the first few visits. Well, the “oil change” is free, but you have to p More

by m096840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 24, 2026

Freeway Toyota of Hanford responded

We appreciate your business. We're sorry to hear that your experience did not meet your expectations. We'd appreciate the opportunity to learn more about your concerns regarding the care plan and service visit, and do our best to address them and improve your experience. Juan Roman General Manager juan.roman@freewaytoyota.com

August 21, 2026

Dealership Rating
Employee Rating

Michael was very courteous and nice to accommodate my request for service required to my vehicle thanks to everyone who were involved in maintenance required. More

by armand1076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 21, 2026

Freeway Toyota of Hanford responded

Hearing that Michael was courteous and accommodating means a lot to our service department. Thank you for the five-star rating. We’re glad we could handle the maintenance your Toyota Camry needed. Juan Roman General Manager juan.roman@freewaytoyota.com

August 20, 2026

Dealership Rating
Employee Rating

I spent more than I had planned to spend, but all was clearly explained and my questions were answered. More

by swhitwill49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 21, 2026

Freeway Toyota of Hanford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Freeway Toyota of Hanford. Juan Roman General Manager juan.roman@freewaytoyota.com

August 20, 2026

Dealership Rating
Employee Rating

Great friendly staff. Outstanding waiting. Easy on and off freeway access. Reasonable wait time for my scheduled appointment. I will definitely bring my car back here ag More

by LARRYGONZALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Roman

Print
Aug 20, 2026

Freeway Toyota of Hanford responded

Knowing that our welcoming staff, convenient freeway access, and reasonable wait times met your needs is rewarding. We look forward to welcoming you and your Toyota Grand Highlander Hybrid back for its next maintenance. Juan Roman General Manager juan.roman@freewaytoyota.com

August 18, 2026

Dealership Rating
Employee Rating

The service staff always goes above and beyond to take care of their customers. Friendly staff and very knowledgeable. More

by jestermc76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 18, 2026

Freeway Toyota of Hanford responded

Knowing that you found our service staff friendly, knowledgeable, and always going the extra mile means a lot to our service team. We’re glad the service on your Toyota Tundra met your expectations. Thank you for trusting us with your Tundra service. Juan Roman General Manager juan.roman@freewaytoyota.com

August 15, 2026

Dealership Rating
Employee Rating

Didn’t tell me my warranty was got to end. So I paid for my brakes to me repaired. I won’t go there anymore. Now my check engine light is on. Felt like I was scammed. More

by camilojoe00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 19, 2026

Freeway Toyota of Hanford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Juan Roman General Manager juan.roman@freewaytoyota.com

August 13, 2026

Dealership Rating
Employee Rating

Very respectful and good service. Nice waiting area.. Need better charging ports for phones. Long wait More

by jessiecalderon47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 16, 2026

Freeway Toyota of Hanford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jessie, and it's great to learn about your experience here at Freeway Toyota of Hanford. Juan Roman General Manager juan.roman@freewaytoyota.com

August 12, 2026

Dealership Rating
Employee Rating

Logan was very helpful and had FANTASTIC CUSTOMER SERVICE.. I recommend him to any one that is looking for a good car More

by BEUCHER930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Roman, Terra Ordonez, Mark Smalls, Victor Romero, Toyota Pro Tony, Lionel Navarro, Alejandro Ramirez, Dan Telen , Logan Gioffre

Print
Aug 12, 2026

Freeway Toyota of Hanford responded

Your praise of Logan’s outstanding assistance highlights the personalized care our team aims to deliver. Knowing that his attentiveness made your Kia Seltos purchase a success means a lot to us. Juan Roman General Manager juan.roman@freewaytoyota.com

1
2
3
4

Dealership Inventory (168 Vehicles)

new 2026 Toyota Highlander car, priced at $52,065
2026 Toyota Highlander
new
White exterior
Unknown
All-wheel Drive
$52,065
View Details
used 2026 Toyota bZ car, priced at $36,446
2026 Toyota bZ
used
Midnight Black Metallic exterior
Automatic
All-wheel Drive
$36,446
View Details
new 2026 Toyota Crown Signia car, priced at $56,291
2026 Toyota Crown Signia
new
White exterior
Unknown
All-wheel Drive
$56,291
View Details
new 2026 Toyota bZ Woodland car, priced at $50,989
2026 Toyota bZ Woodland
new
Steel exterior
Unknown
All-wheel Drive
$50,989
View Details
used 2026 Nissan Rogue car, priced at $31,946
2026 Nissan Rogue
used
White exterior
CVT
All-wheel Drive
$31,946
View Details
used 2026 Toyota Sequoia car, priced at $75,546
2026 Toyota Sequoia
used
Supersonic Red exterior
Automatic
Four-wheel Drive
$75,546
View Details
View All Inventory