Michael Costello | Page 10

Great experience once again we are return customers we took our 2019 sonata in for service started browsing while we were waiting and ended up coming home with the 2021 sonata limited very happy and great took our 2019 sonata in for service started browsing while we were waiting and ended up coming home with the 2021 sonata limited very happy and great customer service. More

by JAMESDRAGOMAN79 Verified Customer Verified Customer

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Great working with Mike Costello! Smooth deal. Tony Mazzone found the Tucson I wanted and went out of state to get it! It was here in a day. Mazzone found the Tucson I wanted and went out of state to get it! It was here in a day. More

by Christy Verified Customer Verified Customer

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Great experience! This is my third Santa Fe that I’ve bought at this dealership. Great no pressure service! Efren was so helpful with my purchase! bought at this dealership. Great no pressure service! Efren was so helpful with my purchase! More

by CANJAC1952 Verified Customer Verified Customer

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Mike and Robby were both great!!! Mike set up everything and checked back with me periodically to confirm and update. He made sure I was given the service needed. and checked back with me periodically to confirm and update. He made sure I was given the service needed. More

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So excited just purchased a new Hyndai Tucson from Lithia Hyndai. Mike Costello was the best he got me a low interest rate and kept my payment at the amount I wanted. This is my fourth new car I have purchas Hyndai. Mike Costello was the best he got me a low interest rate and kept my payment at the amount I wanted. This is my fourth new car I have purchased from this dealership, and I give them five stars because they are the best. More

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It was a great buying experience, we got more than we thought we would for our trade and ended up with a really nice santa fe. Michael Costello was our salesman and he was great! thought we would for our trade and ended up with a really nice santa fe. Michael Costello was our salesman and he was great! More

by JOHNNY2722 Verified Customer Verified Customer

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They made buying a car easy without any pressure. They have great customer service. Would recommend buying a car here. Brock was easy to work with. have great customer service. Would recommend buying a car here. Brock was easy to work with. More

by BLANDND Verified Customer Verified Customer

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I bought my car and I am very happy with it. Got off to a rough start but finished up great Michael was very helpful rough start but finished up great Michael was very helpful More

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My salesman was very friendly and showed attention. he however knew nothing about used cars which is what I was looking at. It took too long to get the keys. When I made the appointment I made it clear I however knew nothing about used cars which is what I was looking at. It took too long to get the keys. When I made the appointment I made it clear I was looking at used. It got better after we got started and he did make what I perceived to be a good deal. More

by sewbusy8 Verified Customer Verified Customer

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My visit and "Purchase Experience" was Outstanding with one exception, Product Familiarity. This is very common in Auto Sales, Furniture Sales and other Retail Sales where their products change every ye one exception, Product Familiarity. This is very common in Auto Sales, Furniture Sales and other Retail Sales where their products change every years and these changes usually results in Sales Associates having a very limited General Knowledge about their Products when they are initially released and usually become much more knowledgeable about the Products within 3-4 months of the Products being released. One item, for instance, was a "Locking Glovebox". I asked the Sales Associate how to lock & unlock the glovebox. He was not sure of how to lock it either and went to ask someone else for the information. Long story short, no one could figure out how to lock the glovebox. It was later determined that the Locking Glovebox was a mistake and should not have been mentioned since no Santa Fe had a Locking Glovebox. It took about 20 minutes to determine that there was no locking glovebox. I did not mind the wait since everyone involved was trying to answer my question about the glovebox. However, having a little more Product Familiarity would have saved everyone a lot of time AND it's mistaken inclusion in the Features List would have also been detected much earlier and the mistake corrected. As I said, with the one exception, everything was Outstanding! Everyone who was involved in this Sale was Friendly, Professional and were Genuinely Concerned that my experience was a positive one. This was the third new Santa Fe in the past 15 years that we've bought from Lithia Hyundai and we'll probably be buying a fourth vehicle from them when we decide to buy another new vehicle. In my opinion the Santa Fe is the best SUV overall and the Staff are some of the Best Professional that I have encountered. Beyond buying vehicles I also have all of my vehicles serviced at Lithia. I would not do this if they weren't better than other, more expensive garages. More

by ksdavishouse Verified Customer Verified Customer

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