Michael Craig-Voyk | Page 24

Sport Mazda responded

We are proud to have you as our newest customers and are so happy you found the new Mazda you were looking for here at our dealership. A great buying experience is what we try very hard to provide each and every customer, and knowing Mayeline, your Mazda Sales Pro, I am sure that is just what you received. A friendly and caring person, she is happiest when she can listen to you and your needs and then make sure you get what you came for. Our Sport Mazda Car Buying Process was created to make sure we respected you first, by answering every question and addressing every concern, before you made the car buying decision that is best for YOU. If you enjoyed your experience and left with the car you wanted, then Mayeline and the rest of our Sales Team provided you the customer service you DESERVED. Thank you so much for the testimonial and for the kind words for Mayeline and Sport Mazda. I also want to welcome you to the Sport Mazda Family as a new Mazda Owner. We will be here to support you throughout your ownership and we are prepared to provide you the service that will allow you to get the most out of your investment. Your new Mazda is loaded with great features and will give you a great FEEL ALIVE sensation every time you are behind the wheel. I hope you grow to love your new Mazda and your new family. Thank you so much for being our valued customers. JAY MEALEY, OWNER

Sport Mazda responded

Welcome both of you to the Sport Mazda Family. We are proud to have you as new Mazda owners and with you much happiness and enjoyment in your new Mazda SUV. Your choice is a Top Safety Pick+ Winner and loaded with new features that make your every drive enjoyable, entertaining, and SAFE. May you experience the great FEEL ALIVE sensation every time you get behind the wheel and may each mile you drive make you love your new Mazda even more. Thank you for the kind words for my staff, especially Mayeline, your salesperson, and Mike, your Finance Manager, who made sure you received the service you deserved. I know they will both be very happy to read your testimonial and know that their work was appreciated. We are so proud to have you as our customer and want you to know you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Carmen, I don't know the crazy story behind your ending up at Sport Mazda, but I am grateful to whatever made you decide to try us. I am also glad that Stephen (service) and Alex (sales) worked together to make sure you received the experience you deserved, and ended up with a quality Mazda sedan from our great inventory of used cars. You are right about both of these guys. The are friendly, caring, considerate and both are Mazda professionals in their separate departments. Sport Mazda is a family and we would like to welcome you to your new family. You will always be welcome here and I am sure you can always contact Alex or Stephen if you need our support. Thank you again for your kind testimonial and for being our great new customer. JAY MEALEY, OWNER

Sport Mazda responded

It is always a special event to have a loyal and long-time member of our Sport Mazda Family return once again for a new Mazda. The trust that you have shown in us over these years, along with the wonderful testimonials, like this one, have made a huge difference to our reputation and success. I want to thank you so much for being our valued and loyal customer and want you to know that you and yours will always be welcome at Sport Mazda. We are growing because of customers like yourself, and now have just opened at new Sport Mazda North on 17-92 in Longwood, for the convenience of customers on that side of Orlando. It is on the site of the former Fairbanks Mazda and is managed by Dan Parker, the long-time General Sales Manager at Sport Mazda, now Sport Mazda (South). Now you will be able to find the same great sales and service whichever side of town you are in. I want to thank you again of for choosing Sport Mazda for your new Mazda. We wish you many enjoyable and safe miles and look forward to providing you all the service and support you need to protecting your investment in your new Mazda. Thank you for being a proud Mazda owner and I know you will enjoy this one even more, with all the great features that now come standard on all new models. Especially, I hope you grow to love the FEEL ALIVE sensation you experience every time you are behind the wheel. Proud you are our customer. JAY MEALEY, OWNER

Sport Mazda responded

We are so sorry to hear about your accident but are happy to know that you are happy and healthy after. I am sure that Alex Stinvil was proud to be able to assist you and make sure you found a new car that you could enjoy. He is a wonderful person and a top notch Mazda Sales Pro and if he made the process easier and more enjoyable for you it is what you deserved, of him and Sport Mazda. He is a provider of "amazing experiences" and I am glad that he could do so for you. We are so happy that you are a member of our Sport Mazda Family and have placed your trust in us to provide you a newer Mazda, loaded with all of the features that will make your travels more enjoyable. Please note that your new Mazda is a Top Safety Pick+ and say that only because we know that will be important to you being back on the road again. Once again, thank you for choosing Sport Mazda and we will always be proud to have you as our valued customer and support you as you deserve throughout your ownership. JAY MEALEY, OWNER

Sport Mazda responded

Your testimonial for Sport Mazda is so greatly appreciated. It sounds like you have experience with the various services provided and have had several opportunities to judge our team and service provided. As a loyal customer, I can see that your most recent visit was to the Sport Mazda Service Center. I am grateful to Stephen and Brittany for insuring you once again received the service that you deserved, and should expect, every visit. Thank you so much for letting others know about your feelings for my dealership and the staff. You will always be welcome here. JAY MEALEY, OWNER

Sport Mazda responded

Selina, I always say "Don't let car dealers stress you out. Come to Sport Mazda where car buying is fun." It makes me so happy when I read that is what happened exactly for you during your recent car buying visit. I am sure that I can thank Ashley Ramsey for providing the kind of experience you could enjoy, and helping you find the exact car you wanted to boot. You will always be welcome at my dealership and we will always be here to provided the same great service. Proud to have you as our valued customer. Please enjoy your quality used car. I am so glad that you found the car you wanted and needed here on our lot. Thank you once again and may you enjoy every mile you drive in your new car. JAY MEALEY, OWNER

Sport Mazda responded

Thank you very much for your testimonial for Mike Busted and Sport Mazda. I am grateful to Mike for the awesome car buying experience he provided you and wish you many safe, happy and fun miles in your quality used car from the Sport Mazda inventory. We are proud to have you and your family as part of the Sport Mazda family and want thank you for supporting us since 2012. It is loyal customers like yourselves have had made us have such a great reputation. And, it is testimonials like yours that have resulted in us being awarded the Dealerrater Florida Mazda Dealer of the Year for the last 8 years. Three of those years we were also the Dealerrater National Mazda Dealer of the Year. Thank you for being part of our great customer family. You and your family will always be welcome at Sport Mazda. JAY MEALEY, OWNER Please note: Effective February 1, you will now be able to find the same great service you have enjoyed at the original Sport Mazda, at a second location on 17-92 in Longwood. Cory Fairbanks Mazda is now SPORT MAZDA NORTH and Dan Parker, formerly Sport Mazda GSM is now at the new location to make sure you receive the same great car buying experience.

Sport Mazda responded

Jacob, Thank you for a wonderful story of your car buying success story and we are so proud to have been a part of that experience. Having been the son of an automotive legend and working in the industry of quite a while myself, I know what it is like to really want a particular car. It has happened to me on more than one occasion. I am so happy that we could help make that search complete and provide you that one special car you wanted. I am grateful to some key members of my staff. It sounds like Jorell Figueroa, your salespro, did a wonderful job of working with you over a long distance and time, to make sure that the entire deal came together as you wanted. Of course, he worked with Mike Craig-Voyk, a veteran Sales Manager, who made sure the all the financial documents were prepared to make the process as easy for you as possible. They worked quickly, efficiently and with your needs clearly in their minds. I am proud of the work they did for you and that it resulted in a process that you enjoyed and gave you the outcome you wanted. Your photo really does say it all. I know the feeling. I have felt the same way about my cars throughout my life. I am just so happy that we could make it a reality for you. Thank you so much for telling your story so that others may see it. You will always be welcome at Sport Mazda and we wish you so much enjoyment in your new car and may every mile you drive be Safe, Happy, and Fun. JAY MEALEY, OWNER

Sport Mazda responded

Kamal, Thank you for one of the best testimonials I have ever read. You tell about the Sport Mazda Car Buying Experience much better than I can and have lived it to boot. I am very, very grateful to you for letting others know about your experience at my dealership. It is wonderful customers like yourself, that have motivated us to make so many changes to benefit our customers, and resulted in national and Florida awards for customer service. I am proud to have you as our customer. I am happy to be a Mazda dealer and proud of our products. Over the years, I have come to know that the Miata customers are very loyal to their car, and will not settle for anything less than the Miata they want. Your choice of a Mazda Miata MX-5 RF is a great one. It is beautiful and has the drive that has a special name, the FEEL ALIVE sensation. Mazda originated the name based on the Miata and the drive it is famous for. Now duplicated on all the Mazda models, it is something we take pride in, and our customers enjoy immensely. The addition of so many new features to provide even more comfort, safety and performance make the Mazda Miata MX-5 RF a real fine car to own and drive. Thank you for choosing this fine car. I want to welcome you to our Sport Mazda Family of Staff and Mazda Owners. It is a growing family that is really dear to us and we look forward to providing you the support you need throughout your ownership. The entire staff at Sport Mazda wishes you many, many miles of safe, happy and fun Mazda Miata driving. Thank you for the kind comments for Ashley Ramsey, Jason Santiago, Gisell Soto, and the great service they provided you during your purchase visit. It takes a great team to make a great service experience, and I am proud to have many men and women who care about our products, our name, and our customers. Thank you for letting them know they are appreciated. I also want to thank you for walking through the complete process. Many of the details you provided are those of concern to potential car buyers, and your firsthand account is very clear and precise. I believe that your testimonial will mean a great deal to the Sport Mazda reputation. I cannot thank you enough. You will always be welcome at my dealership and we look forward to additional opportunities to provide you the service you deserve, and should expect, at Sport Mazda. You will always have friends at the dealership and may each and every mile you drive be special moments for you and yours. JAY MEALEY, OWNER