Michael Craig-Voyk | Page 25

Sport Mazda responded

Thank you very much for your testimonial and for the great compliment you paid to Mayeline Sosa. I understand exactly how you could feel that way about Mayeline and your reason for purchasing. I have long believe that great customers make great salespeople and that what makes a dealership successful. That is why every testimonial is responded to as often as I can I say just how grateful I am to my wonderful sales team, like Mayeline. I want to thank you so much for telling me that she was the reason you bought from us. I am very grateful to YOU and to MAYELINE. I want you to know that Sport Mazda has been the Dealerrater Mazda Florida Dealer of the Year every year since 2013, and 3 of those years we were Dealerrater Mazda U.S. Dealer of the Year. Every testimonial (positive or negative) is read and responded to. I also learn from my customers what works and what doesn't, who works and who doesn't, and just what I should do to make us a better dealership, for my staff and for my customers. Your testimonial was a great reminder to me about what really makes a great car buying experience. I can see by your photo you are very happy with your new Mazda and it is a beauty. It is also a Top Safety Pick+ and an award winner loaded with features that provide the FEEL ALIVE sensation every time you are behind the wheel. I want to also welcome you to the Sport Mazda Family of Staff and Mazda Owners. I promise you that we will be here to provide you the service and support you deserve, as long as you own your new Mazda. I can see by your photo you are very happy with your new Mazda and it is a beauty. It is also a Top Safety Pick+ and an award winner loaded with features that provide the FEEL ALIVE sensation every time you are behind the wheel. We wish you nothing buy enjoyment and safe, happy, and fun Mazda miles throughout your ownership. You and your Mazda will always be welcome at Sport Mazda South. By the way, our success has allowed us to open Sport Mazda North on 17-92, just north of 434 in Longwood. If it is ever more convenient, please do not hesitate to stop there for assistance. I promise you will receive the same great service. It is what our owners deserve. JAY MEALEY, OWNER

Sport Mazda responded

Kathy, I am so happy to read your testimonial and want to welcome you to the Sport Mazda Family of Staff and Mazda Owners. We are here to provide you all the support and service you will need to get the most out of your investment in that brand new Mazda CX-30. Every customer I have spoken to about the CX-30 has had nothing but great things to say about it and I know you will grow to love it even more. The FEEL ALIVE sensation can be experienced in full with all the great features, both inside and out, and a real premium design and powerful feel whenever you are behind the wheel. We will be here throughout your ownership. I want to thank you especially for all the nice words you had for the Sales/Finance Team. I know that you could really experience the benefit of having a team of specialists for each of the critical steps in the car buying process. Each one, extremely knowledgeable in their subject areas, working together, to make sure you, their valuable customer receive our very best. On behalf, of Jacob Barone, your Mazda Sales Pro, Rey Almonte and Mike Craig-Voyk, your Mazda Finance Managers, Nick Radoslavov, your Service Advisor, and Giselle, your Delivery Specialist, and the rest of the Sport Mazda North Staff, we are all proud to have you as our valued new Mazda CX-30 owner. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER Please note: For your convenience, we now have two Sport Mazda Service Centers to serve you. For Central and South Orlando, is Sport Mazda South, the original Sport Mazda. For North Orlando and Seminole County, we now have Sport Mazda North, on 17-92, in Longwood, former site of Fairbanks Mazda. Both dealerships have the same great sales and service processes and provide the same great customer service. You are welcome at both, but Jacob, Rey, Mike, Nick and Giselle will only be at Sport Mazda South.

Sport Mazda responded

We are proud to have you as our newest customers and are so happy you found the new Mazda you were looking for here at our dealership. A great buying experience is what we try very hard to provide each and every customer, and knowing Mayeline, your Mazda Sales Pro, I am sure that is just what you received. A friendly and caring person, she is happiest when she can listen to you and your needs and then make sure you get what you came for. Our Sport Mazda Car Buying Process was created to make sure we respected you first, by answering every question and addressing every concern, before you made the car buying decision that is best for YOU. If you enjoyed your experience and left with the car you wanted, then Mayeline and the rest of our Sales Team provided you the customer service you DESERVED. Thank you so much for the testimonial and for the kind words for Mayeline and Sport Mazda. I also want to welcome you to the Sport Mazda Family as a new Mazda Owner. We will be here to support you throughout your ownership and we are prepared to provide you the service that will allow you to get the most out of your investment. Your new Mazda is loaded with great features and will give you a great FEEL ALIVE sensation every time you are behind the wheel. I hope you grow to love your new Mazda and your new family. Thank you so much for being our valued customers. JAY MEALEY, OWNER

Sport Mazda responded

Welcome both of you to the Sport Mazda Family. We are proud to have you as new Mazda owners and with you much happiness and enjoyment in your new Mazda SUV. Your choice is a Top Safety Pick+ Winner and loaded with new features that make your every drive enjoyable, entertaining, and SAFE. May you experience the great FEEL ALIVE sensation every time you get behind the wheel and may each mile you drive make you love your new Mazda even more. Thank you for the kind words for my staff, especially Mayeline, your salesperson, and Mike, your Finance Manager, who made sure you received the service you deserved. I know they will both be very happy to read your testimonial and know that their work was appreciated. We are so proud to have you as our customer and want you to know you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Carmen, I don't know the crazy story behind your ending up at Sport Mazda, but I am grateful to whatever made you decide to try us. I am also glad that Stephen (service) and Alex (sales) worked together to make sure you received the experience you deserved, and ended up with a quality Mazda sedan from our great inventory of used cars. You are right about both of these guys. The are friendly, caring, considerate and both are Mazda professionals in their separate departments. Sport Mazda is a family and we would like to welcome you to your new family. You will always be welcome here and I am sure you can always contact Alex or Stephen if you need our support. Thank you again for your kind testimonial and for being our great new customer. JAY MEALEY, OWNER

Sport Mazda responded

It is always a special event to have a loyal and long-time member of our Sport Mazda Family return once again for a new Mazda. The trust that you have shown in us over these years, along with the wonderful testimonials, like this one, have made a huge difference to our reputation and success. I want to thank you so much for being our valued and loyal customer and want you to know that you and yours will always be welcome at Sport Mazda. We are growing because of customers like yourself, and now have just opened at new Sport Mazda North on 17-92 in Longwood, for the convenience of customers on that side of Orlando. It is on the site of the former Fairbanks Mazda and is managed by Dan Parker, the long-time General Sales Manager at Sport Mazda, now Sport Mazda (South). Now you will be able to find the same great sales and service whichever side of town you are in. I want to thank you again of for choosing Sport Mazda for your new Mazda. We wish you many enjoyable and safe miles and look forward to providing you all the service and support you need to protecting your investment in your new Mazda. Thank you for being a proud Mazda owner and I know you will enjoy this one even more, with all the great features that now come standard on all new models. Especially, I hope you grow to love the FEEL ALIVE sensation you experience every time you are behind the wheel. Proud you are our customer. JAY MEALEY, OWNER

Sport Mazda responded

We are so sorry to hear about your accident but are happy to know that you are happy and healthy after. I am sure that Alex Stinvil was proud to be able to assist you and make sure you found a new car that you could enjoy. He is a wonderful person and a top notch Mazda Sales Pro and if he made the process easier and more enjoyable for you it is what you deserved, of him and Sport Mazda. He is a provider of "amazing experiences" and I am glad that he could do so for you. We are so happy that you are a member of our Sport Mazda Family and have placed your trust in us to provide you a newer Mazda, loaded with all of the features that will make your travels more enjoyable. Please note that your new Mazda is a Top Safety Pick+ and say that only because we know that will be important to you being back on the road again. Once again, thank you for choosing Sport Mazda and we will always be proud to have you as our valued customer and support you as you deserve throughout your ownership. JAY MEALEY, OWNER

Sport Mazda responded

Your testimonial for Sport Mazda is so greatly appreciated. It sounds like you have experience with the various services provided and have had several opportunities to judge our team and service provided. As a loyal customer, I can see that your most recent visit was to the Sport Mazda Service Center. I am grateful to Stephen and Brittany for insuring you once again received the service that you deserved, and should expect, every visit. Thank you so much for letting others know about your feelings for my dealership and the staff. You will always be welcome here. JAY MEALEY, OWNER

Sport Mazda responded

Selina, I always say "Don't let car dealers stress you out. Come to Sport Mazda where car buying is fun." It makes me so happy when I read that is what happened exactly for you during your recent car buying visit. I am sure that I can thank Ashley Ramsey for providing the kind of experience you could enjoy, and helping you find the exact car you wanted to boot. You will always be welcome at my dealership and we will always be here to provided the same great service. Proud to have you as our valued customer. Please enjoy your quality used car. I am so glad that you found the car you wanted and needed here on our lot. Thank you once again and may you enjoy every mile you drive in your new car. JAY MEALEY, OWNER

Sport Mazda responded

Thank you very much for your testimonial for Mike Busted and Sport Mazda. I am grateful to Mike for the awesome car buying experience he provided you and wish you many safe, happy and fun miles in your quality used car from the Sport Mazda inventory. We are proud to have you and your family as part of the Sport Mazda family and want thank you for supporting us since 2012. It is loyal customers like yourselves have had made us have such a great reputation. And, it is testimonials like yours that have resulted in us being awarded the Dealerrater Florida Mazda Dealer of the Year for the last 8 years. Three of those years we were also the Dealerrater National Mazda Dealer of the Year. Thank you for being part of our great customer family. You and your family will always be welcome at Sport Mazda. JAY MEALEY, OWNER Please note: Effective February 1, you will now be able to find the same great service you have enjoyed at the original Sport Mazda, at a second location on 17-92 in Longwood. Cory Fairbanks Mazda is now SPORT MAZDA NORTH and Dan Parker, formerly Sport Mazda GSM is now at the new location to make sure you receive the same great car buying experience.