Michael Craigie

Drove an hour down to this dealership and started off with a great experience. I came in for a Kia, but the salesman showed me a Rogue that I liked even better. In another review on Google, Jeff hit the with a great experience. I came in for a Kia, but the salesman showed me a Rogue that I liked even better. In another review on Google, Jeff hit the nail right on the head. Jeff said "First, the internet price was a bait-and-switch. They claimed it was not the final price and proceeded to add thousands of dollars in hidden fees. Most disturbingly, they tried to force a mandatory 7-year/100,000-mile warranty, as if it was required to purchase the vehicle — a tactic that is both misleading and unethical." I was unable to purchase the vehicle without the warranty. I was ready to buy the car TODAY and without purchasing a $5,000 warranty, they wouldn't let me take the car. Super disappointing because I loved it! I was able to find the same car and buy it at Colonial Subaru in Danbury, CT and had an amazing experience. :) Happy ending! More

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I had the worst experience possible at this dealership. Lack of transparency. They didn't want to share the total price with me. They asked me to share personal information by email without even signing an Lack of transparency. They didn't want to share the total price with me. They asked me to share personal information by email without even signing any privacy terms agreement. I would avoid this dealership. More

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I was set to buy my vehicle then was told by the Sales Manager Bernard that I could not purchase the vehicle if I continued to decline the Warranty which was priced from $1500 to $4000. I was surprised an Manager Bernard that I could not purchase the vehicle if I continued to decline the Warranty which was priced from $1500 to $4000. I was surprised and after a few choice words for Bernard got up to walk out. I was stopped and it was no longer I had to purchase the warranty. Don’t let them force you to buy the warranty don’t try to strong arm a 77 year old woman I was pleased with our sales person Michael Craigie if it wasn’t for him I would have kept walking More

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xxxx . ... I drove 3hrs to this dealership with cash in hand. They told me I have to purchase a extended warranty for $4000.Because they are a Nissan dealers ... I drove 3hrs to this dealership with cash in hand. They told me I have to purchase a extended warranty for $4000.Because they are a Nissan dealership its Nissans policy . I drove to Carmax bought a Nissan with no hassle More

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Big mistake Very poor experience at this dealership. Very rude and arrogant individuals. After they would not honor an online quote until they were threatened w Very poor experience at this dealership. Very rude and arrogant individuals. After they would not honor an online quote until they were threatened with poor reviews and going to superiors, they finally made a deal, but the sales manager we dealt with was extremely rude and inappropriate and we needed to change to someone else. When I returned to get my car cleaned the next day, I asked how long it would take as I had to pick up my kids, and was told '45 min'. An hour and a half later, the car hadn't been touched, I had been forgotten about and was told, 'things happen, it will be another 45 minutes. You think you'll do better somewhere else?' This was from one of the managers. No one seemed to care in any way. I would recommend any other dealer. They HAVE to be better. More

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