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Michael Croom
Michael Croom at Jay Buick GMC

Michael Croom | Page 2

Assistant Sales Manager

Jay Buick GMC

18800 Rockside Rd
Bedford, OH 44146

Contact Me
4.9
108 Reviews

Dealership Experience

13 yrs, 6 mos

Industry Experience

31 yrs, 2 mos

Specialties & Trainings

Certifed Buick, GMC and Pre-Owned Vehicle Salesperson

4.9

108 Reviews

Write a Review

108 Reviews of Michael Croom

August 10, 2026

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Employee Rating

Everyone was helpful and determined and ready to help us make the best choice for our budget. More

by Leonard Armstrong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Aug 11, 2026

Jay Buick GMC responded

Thank you for your kind words, Leonard! We’re happy to hear everyone was helpful and determined to assist you in making the best choice for your budget. We appreciate your feedback and look forward to seeing you again soon! Jay Buick GMC Bedford Team

July 30, 2026

Dealership Rating
Employee Rating

excellent and courteous service desk and technicians. I plan to continue having my vehicle serviced by Jay Buick GMC in the future as well. More

by JGAMBATESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Timen

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Jul 30, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience with our service desk and technicians at Jay Buick GMC Bedford. Your trust in us for your vehicle's service means a lot, and we look forward to continuing to assist you in the future. Please don’t hesitate to reach out if you need anything! Jay Buick GMC Bedford Team

July 26, 2026

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Employee Rating

Q was great! Didn't feel pressured and listened to our needs. He even met us at our daughter's game to show us a car when we couldn't find a time to get to the de More

by melanieproctor200
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Jul 26, 2026

Jay Buick GMC responded

Thank you for your review, Melanie! We're glad about your positive experience with Q at Jay Buick GMC. It's great to know that he listened to your needs and went the extra mile to meet you at your daughter's game. We hope you enjoy your new car and look forward to seeing you again soon! Jay Buick GMC Bedford Team

July 25, 2026

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Employee Rating

I’ve been a long time customer of Jay Buick GMC and have always been treated like King when I’m there for vehicle purchase or just for service. More

by kennykwatt
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Jul 25, 2026

Jay Buick GMC responded

Thank you for your kind words, Kenny! We truly appreciate your loyalty to Jay Buick GMC Bedford. It's wonderful to hear that you’ve always felt valued during your visits, whether for purchases or service. Our team looks forward to continuing to provide you with the excellent experience you deserve. See you again soon! Jay Buick GMC Bedford Team

July 21, 2026

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Employee Rating

Awesome. Best dealership I’ve ever been to great customer service and well matter employees More

by donniewatson24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen , Lawrence

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Jul 21, 2026

Jay Buick GMC responded

Thank you for your kind words, Donnie! We’re pleased to hear you had such a positive experience at Jay Buick GMC Bedford. Our team is dedicated to providing excellent customer service, and it’s rewarding to know that it made a difference for you. We look forward to seeing you again soon! Jay Buick GMC Bedford Team

July 18, 2026

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Employee Rating

The service man and manager were pleasant. Unfortunately, the problem I have with my key releasing from the ignition could not be repaired with a quarntee I would not have the same problem. More

by dlefferts
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter

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Jul 18, 2026

Jay Buick GMC responded

Thank you for your feedback. We appreciate you taking the time to share your experience with Jay Buick GMC Bedford. We're glad to hear that our service staff was pleasant, but we understand your frustration regarding the ignition key issue with your 2017 Buick Cascada. We value your concerns and want to help. Please feel free to reach out to us directly, and we can explore possible solutions for your situation. Thank you again for your input. Jay Buick GMC Bedford Team

July 18, 2026

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Employee Rating

They were prompt and very professional. It was a very straightforward process. I will definitely be coming back! More

by gwenmshy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter

Print
Jul 18, 2026

Jay Buick GMC responded

Thank you for your kind words, Gwen! We’re thrilled to hear that you found the process at Jay Buick GMC Bedford to be prompt and straightforward. We look forward to welcoming you back for your next visit! Jay Buick GMC Bedford Team

July 11, 2026

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Employee Rating

Great dealership staff is very friendly in helping you with your needs will help in making thing affordable for you. More

by redhot59.ce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Jul 12, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found our staff at Jay Buick GMC Bedford to be friendly and helpful in addressing your needs. We strive to make the car-buying experience as affordable and enjoyable as possible, and we look forward to seeing you again soon! Jay Buick GMC Bedford Team

July 09, 2026

Dealership Rating
Employee Rating

Everything went smooth with all the people I delt with at the Jay Buick dealership. More

by gardtj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Timen

Print
Jul 10, 2026

Jay Buick GMC responded

Thank you for your review! We're glad to hear that your experience at Jay Buick GMC Bedford went smoothly and that our team made a positive impression. We appreciate your feedback and hope to assist you again in the future! Jay Buick GMC Bedford Team

June 29, 2026

Dealership Rating
Employee Rating

Very quick! Very easy! The people were so friendly and helpful. I will definitely be recommending this place to all my friends! More

by Jaxon Chesnick
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter

Print
Jun 30, 2026

Jay Buick GMC responded

Thank you for the wonderful review, Jaxon! We are thrilled to hear that you found your experience at Jay Buick GMC Bedford to be quick and easy, and that our team made a positive impression on you. We appreciate your willingness to recommend us to your friends and look forward to seeing you again soon! Jay Buick GMC Bedford Team

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