Michael D Robinson | Page 74

Outstanding Service Michael Robinson is a extraordinary salesperson, from the time he greeted me I felt special, he brings out all the dealer has to offer. He goes above Michael Robinson is a extraordinary salesperson, from the time he greeted me I felt special, he brings out all the dealer has to offer. He goes above and beyond to make sure you're satisfied from getting what you want. I would definitely recommend this dealership to family and friends. More

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Bad experience, didn't leave with what I wanted I should have read the signs a little better, but I was eager to get a car. It's just not a positive image when your salesman is taking personal call I should have read the signs a little better, but I was eager to get a car. It's just not a positive image when your salesman is taking personal calls and seems disinterested when speaking to him. Did a test drive and he asked me to pull over so he could get a snack... a little unusual. When signing the paperwork he assured me that without GAP insurance I wouldn't be able to get a loan, everywhere I looked it said that GAP insurance was optional, which I found very misleading. I asked for the CARFAX report and he didn't give it to me either, I should've pressed. He even recommended that I waffle some information on my credit application. I got the car I needed but knowing that the AC wasn't working, so they told me that if I come the next day then they will fix it in 20 minutes. As I drove away and got on the highway I also noticed that there was a rattling noise on the engine when it got to speeds higher than 60mph. Came back the next day not sure about the purchase and wanting to return the vehicle, this is an investment that I was loosing trust in, either as a car or with the dealership. Somehow by dropping the price they convinced me to go ahead with the purchase, which I reluctantly did. Since I was at the dealer, they took the car to fix the AC, again I got reassured that it was 20 minutes. Every 25 minutes they'd assured me that the car was on it's wait "5 more minutes", "It will be here and 10 minutes"... that lasted 3 hours. Fuming mad and 1 hour late for work, I left without the issue being fixed. Came back a couple of days later sure I wanted to return the car. Not only did I still have the initial issues, but I also found out that the passenger airbag stayed off even when there was a passenger on the seat. When I told them about the airbag they reacted defensively and nonchalantly, the salesman assured me that the car had passed regulations. Despite all this, I wasn't able to return the car, but they did give me the chance to exchange it. But how would I know that the car they sold me would be safe? I found another car, not what I needed but by then I just wanted to get the process over. Still not a good deal and there are some worrying details that they missed. I expect a used car to have some kinks, like the cruise control not working, but giving me a car with no floor mats is a little worrying. That and the disinterested salesman left a very bad taste in my mouth with a car that it is not really what I needed. Just not a good experiece More

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Michael Robinson I have purchased 2 vehicles from Easterns and Mike made the experience pleasant and worthwhile both times. Great job and I will certainly continue the I have purchased 2 vehicles from Easterns and Mike made the experience pleasant and worthwhile both times. Great job and I will certainly continue the relationship into the future and refer as many friends and family as I can. Bill More

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Great customer services !!!!!!!!!!!!!!!!! I had a awesome experiences at eastern automotive group especially with my salesperson micheal Robison I came in knowing exactly what I want and he ma I had a awesome experiences at eastern automotive group especially with my salesperson micheal Robison I came in knowing exactly what I want and he made sure and did his best at getting me just that I wanted a Lexus gs 350 , he did not try to sell me no other car he made it happen he gave excellent customer services made me feel wonderful about my purchase , I would recommend anyone looking for a car that u go to eastern automotive group I'm telling u u will leave out happy, remember ask for Mike!!!!!!!!! More

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Buying a car Outstanding dealer. Was very helpful finding me the right car and financing. I would recommend Eastern to everyone. PS: I got a great Lexus at a fa Outstanding dealer. Was very helpful finding me the right car and financing. I would recommend Eastern to everyone. PS: I got a great Lexus at a far price.. More

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Thank's Eastern Auto Group Wanting to thank Eastern's Auto Group (Michael Robinson), for the professional way my deal was handled on my purchase of my car. I've visited other de Wanting to thank Eastern's Auto Group (Michael Robinson), for the professional way my deal was handled on my purchase of my car. I've visited other dealer's and felt like I was being pressured into buying a car from them, but at Eastern the decision was totally in my hands and I am very happy with the car I purchased!! Thanks Eastern Auto Group of Hyattsville!!! More

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Thanks Michael! Thanks to Michael at Eastern's. Although, I was in the dealership for half the day, Michael made the transaction smooth and comfortable. Thanks Michae Thanks to Michael at Eastern's. Although, I was in the dealership for half the day, Michael made the transaction smooth and comfortable. Thanks Michael! More

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Best customer I've ever experienced I visited Eastern Motors in need of a vehicle in the worst way and fromt the start, I recieved royal treatment. Mike Roberson meet me at the door I visited Eastern Motors in need of a vehicle in the worst way and fromt the start, I recieved royal treatment. Mike Roberson meet me at the door and began accessing my needs to help put me in the right vehicle that fit my budget, diving needs and size. I've never in all my years visited a car dealer and recieved the type of customer service that I recieved at Eastern Motors. If your looking for a vehicle, you should save time and visit Eastern Motors first. More

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Michael Robinson was a great salesman he followed me home in the new car since I did not have a trade. Great Job and I thought it was the best experience I had buying a car from a dealership in a number of y in the new car since I did not have a trade. Great Job and I thought it was the best experience I had buying a car from a dealership in a number of years. They found me financing where others could not and it was the car I was trying to get from a fiat dealership. I never felt pressured to do anything. I was asked would I take the car they day I arrived, if they could secure financing. They did so I purchased the car. I was skeptical about Eastern initially, but they made me a believer and I would recommend Eastern and Mike Robinson in the future. More

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Thank You I Came In For My First Car And My Experience Was Amazing ! Everyone was friendly and welcoming especially Michael.He was very considerate and helpful I Came In For My First Car And My Experience Was Amazing ! Everyone was friendly and welcoming especially Michael.He was very considerate and helpful THANK YOU :) More

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