Michael Dallas | Page 6

So disappointed in this dealership. I brought a key in to be programmed and it didn't work, but they charged me $99 anyway. They would not budge on taking the fee off, so I was stuck wi I brought a key in to be programmed and it didn't work, but they charged me $99 anyway. They would not budge on taking the fee off, so I was stuck with ordering a new key and paying them another $275. I won't be back. This is terrible customer service. The reps need to disclose that it is $99 if the program works or doesn't work. More

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We brought a vehicle from this company and still haven’t received the title for it. Paid for the vehicle in full. They can’t tell us where or when we will receive the title! When I asked for my money back t received the title for it. Paid for the vehicle in full. They can’t tell us where or when we will receive the title! When I asked for my money back they said that’s not an option! More

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I'm not typically one to call out businesses, but wanted to share our recent experience with Corwin Toyota of Bellevue in hopes of preventing others from having to go through what we are dealing with. W to share our recent experience with Corwin Toyota of Bellevue in hopes of preventing others from having to go through what we are dealing with. We purchased a used SUV for our 16 year old last week. We asked to see the full multipoint inspection report before purchasing and everything was checked as being in great condition. We purchased it and were told we had 30 days to decide on which warranty plan we wanted to go with so planned to take a few days to weigh the options before deciding. Within 2 days of getting it home we had to bring it I back to the dealership because the engine light came on. The service department noted several things that needed to be done to repair it, totaling $4000 in repair costs (we had driven it less than 50 miles). Upon arguing with them that the inspection report showed everything was in good working order, we were told that they are not responsible for their service department missing things during the inspection. After spending 6 hours at the dealership trying to rectify the situation with their sales manager, we have had to escalate it to the general manager and are now being ignored after trying to contact them several times and leaving multiple messages. Do not buy from this dealership!! Pass it on! More

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What an incredible car buying experience! Cody, my salesman, is the best in the business! He was very upfront and gave me the pros and cons of every vehicle I was considering. He provides a Cody, my salesman, is the best in the business! He was very upfront and gave me the pros and cons of every vehicle I was considering. He provides a high intelligence of everything I needed to know about my new Rav4 and also gave me a memorable Taylor Swift jam sesh on the test drive (VERY important). 10/10 will be going back to Cody for my car buying needs. ALSO huge shoutout to Michael and Reza for finding my dream car to be allocated to the dealership. The communication was exceptional. They have checked off every box of what I was looking for in my new car! And not only did they deal with an annoying/needy customer every week, they also provided me with snacks along the way! You just don't get that kind of customer service anywhere else!! More

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HORRIBLE experience! Do not visit this “dealership” unless you are looking for employees with absolutely no knowledge of vehicles or customer service. Ryan Krause is sexi Do not visit this “dealership” unless you are looking for employees with absolutely no knowledge of vehicles or customer service. Ryan Krause is sexist and unprofessional. Funny how Ryan was LURKING for customers by the reception desk, but then as soon as I asked him to help me find a car (Aka do his job), he was SEXIST, RUDE, and wasn’t interested in making a sale. As soon as the receptionist asked Ryan to “assist” me, because he was standing right there, he did NOT introduce himself or ask me anything about what I was looking for. After having to take it upon myself, I told him that I was interested in looking at the 2023 Corolla Crossover. Before saying anything else, he immediately told me that the 2023 Corolla Crossover has a bad drive train, and would only be able to support 1-2 people maximum and would absolutely be horrible for me and all my d*mn car seats (Ryan’s words NOT mine). FIRST of all, isn’t a sales persons job, to SELL products? So why did he say that his own company’s product was bad? SECONDLY a Corolla Crossover is a crossover? With 5 (FIVE) seats, so how would it only support ONE person? And when did I say that I had children let alone “d*mn car seats”? Absolutely DISGUSTING and Misogynistic assumption made on Ryan’s part. I’ve never dealt with someone so unprofessional, bigoted, and sexist! Especially not as a PAYING CUSTOMER! After telling Ryan that regardless of his opinion, I wanted to see the Corolla Crossover, he flat out denied my request and told me to look online and purchase a car on Toyotas website? To which I told him, that I had already checked out Toyotas website but I wanted to visually see cars in person. He insinuated on many occasions that I could not afford a Toyota! I asked him why he couldn’t show me a car, and he replied that their inventory was low (despite him showing me the screen where 1 WAS IN STOCK), I also asked about other vehicles, to which he refused to show me and also said that I wouldn’t like them and that if I wanted to be taken seriously, I needed to make a “good relationship with a salesperson” and then they’ll THINK about offering me an opportunity to buy a car from them. What a SICK thing to say. Ryan’s demeanor was incredibly disrespectful, aggressive, hostile, and honestly scary. I do not appreciate being talked down to and scolded. I asked him why I would need to have a “relationship” with a salesperson to buy a car if there was unsold new cars on the lot TODAY? I also asked how long it would take for Corwin to get more cars in, and how long it takes Corwin to get a car in if you purchase it sight unseen? He had no clue and didn’t bother to ask anyone around him. he repeatedly suggested that this is just how car buying works (hint: it’s not) and it was frustrating for customers and that I should just buy a used car. At no point did Ryan Krause ask me my financial status, nor did I EVER say I was interested in a used car. If I wanted a used car, I would have said that Ryan. I again asked to see the NEW cars on the lot, to which he said I couldn’t because they were sold already. Which doesn’t make much sense given his first answer? I was confused why I couldn’t see the already sold cars that were still on the lot because I was only wanting to visually see the outside of the car (NOT TOUCH, NOT sit in, NOT test drive)! He told me no and acted like I was crazy for wanting to see a physical car before deciding to spending thousands of dollars on a car Ihad never seen before! I left the dealership feeling shocked, depressed, and disappointed in the lack of service and human decency displayed by Corwins staff. Ryan didn’t offer me his business card when I left. I can’t help but think he intentionally didn’t introduce himself or give me his card, so he could discriminate against me and get away with it. Luckily I was able to see his name on his desk, so I could report his behavior. After leaving I called Corwin and was put in contact with a sales team manager. The manager was unhelpful and did not seem to care at all. The only thing the manager said was “how can we gain your business back”? So now they want my money? Despite me not having relations with a salesperson???!! I read Ryan Krause’s reviews on here (Corwin’s very own website) and he has a track record of discriminatory, aggressive, and misogynistic behavior. I brought the reviews to the manager’s attention and they honestly sounded surprised to learn that their own website had reviews on it! I’m leaving this review so others don’t have to face the same pain, disappointment, and discrimination that I had to. Ps. I went to several other car dealerships and had a lovely experience with their salespeople AND they even had multiple cars in stock AND they let me SEE the cars in person! And I didn’t get discriminated against! WOOT WOOT! But in all seriousness, why is Corwin continuously tolerating this inappropriate behavior from their staff, and doing nothing to stop it or protect their customers? More

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Thanks Mike for your professionalism. We love our new car and left with a good experience. We love our new car and left with a good experience. More

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They was easy to work with even stayed passed closing time to help fill out paperwork and get me in my new car. They even called to make sure that I was still loving the vechile time to help fill out paperwork and get me in my new car. They even called to make sure that I was still loving the vechile More

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ryan was very straightforward about inventory and did not pressure me into buying anything. The dealership also loaned me a car while I waited for my new vehicle to get shipped. pressure me into buying anything. The dealership also loaned me a car while I waited for my new vehicle to get shipped. More

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Jason is Pro and Automotive Expert. Purchasing my new vehicle went stress free. Highly recommend. vehicle went stress free. Highly recommend. More

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Samuel was straightforward and direct with his communication with me. If he didn’t have the answer he would get it for me but more importantly would tell me that he didn’t know and then we’ll find communication with me. If he didn’t have the answer he would get it for me but more importantly would tell me that he didn’t know and then we’ll find out the answer. I did feel a little bit rushed with my purchase but ultimately was my responsibility and my choice. This is the second car that I purchase from Corwin and I’ve gotten all my service done there. They are straightforward and direct in all aspects More

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