Michael Dao
Michael Dao at Luther Bloomington Acura Subaru

Michael Dao | Page 16

Accelerated Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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333 Reviews

Dealership Experience

6 yrs, 10 mos

not yet
rated

333 Reviews

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333 Reviews of Michael Dao

January 29, 2022

Dealership Rating
Employee Rating

They did not tell me the price of the oil change until I had already filled everything out and handed over my keys, they charge 35% more than other Subaru dealers in town. Overinflated my tires, 6psi over t More

by Seacvt
Recommend Dealer
No
Feb 02, 2022

Luther Bloomington Acura Subaru responded

Serene, Thank you for leaving feedback and allowing us to respond and clarify any misunderstandings that may have transpired. Understandably this was your first visit to our dealership and may not understand the process. When a guest arrives we collect the keys and the vehicles information, clarify for understanding of what you would like and present them with the cost which is also listed on the repair order. If the pricing was not to your liking you could have declined the service however you had us proceed with the service. The tire pressure on the door is a suggested COLD tire pressure, we uniformly set all of our tires to 35psi because the tires are not cold when you arrive with your vehicle. I also would like to clarify that our oil change price is not 35% higher that the other Subaru dealers in town. We are certainly not the lowest but we are not the highest either. We also accept other local Subaru dealer coupons.

January 28, 2022

Dealership Rating
Employee Rating

I was provided the most excellent level of service. I will most certainly return to Luther Bloomington Acura Subaru again. More

by sjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 22, 2022

Dealership Rating
Employee Rating

Exceptional service and advice from Michael Dao, 2nd time he has helped me with my Forrester maintenance. More

by edjohnso15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 14, 2022

Dealership Rating
Employee Rating

Professional service and technicians. Prompt service with full explanation if problems are found or indications of items to be aware of. Waiting area very comfy and clean. More

by rogerlcarlson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 13, 2022

Dealership Rating
Employee Rating

Efficient, thorough and great customer service. I appreciate such service. Tom seemed to be in training. Good employer chive. More

by JFuchs09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 05, 2022

Dealership Rating
Employee Rating

Great service. Got in quickly with Michael Dao.Video by Great service. Got in quickly with Michael Dao. Video by service technician of his description of my car and the service needed. Very helpful. More

by walke009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2022

Luther Bloomington Acura Subaru responded

Hi walke009. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear your recent service experience with Michael Dao went to your complete satisfaction, and you enjoyed the new technician-led multi-point inspection video! We appreciate your continued business and look forward to seeing you soon.

January 05, 2022

Dealership Rating
Employee Rating

I take my car here to be serviced. I trust the work being performed and that they won't try to get me to perform unnecessary services just to increase revenue. The communication is great, and I always unders More

by Alpaca13
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Randy Larsen, Alex Anderson , SkyLynn Dunkley, Marisa Karoff

Feb 17, 2022

Luther Bloomington Acura Subaru responded

Hi Alpaca13. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I am grateful to hear you had such wonderful experiences and a great amount of trust with the integrity of our work. We strive to provide the highest quality service possible and am very happy these experiences have strengthened your confidence with us— along with the comfort of your safety. We look forward to working with you again in the future for your next servicing needs!

January 04, 2022

Dealership Rating
Employee Rating

Wonderful space with plenty of seating, clean restrooms, friendly staff, and of course coffee and snacks! More

by ScubaZissou7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derrik Cole

Feb 17, 2022

Luther Bloomington Acura Subaru responded

Hi ScubaZissou7. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Delighted to hear everything went great and the new amenities were to your liking! We appreciate your support and look forward to seeing you again soon!

January 01, 2022

Dealership Rating
Employee Rating

I bought 2 cars from this dealer since 2011 and get all my servicing done here. Easier to know what’s been done . I’ve been very happy with the service. More

by JVC225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: I dont remember the name of the 2nd service person who took over after Michel left. He was very friendly and

Feb 17, 2022

Luther Bloomington Acura Subaru responded

Hi JVC225. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear everything went fantastic! We appreciate your continued loyalty and look forward to working with you again soon for your next servicing needs.

December 31, 2021

Dealership Rating
Employee Rating

New car, new dealership and 1st service. Thank you for welcoming me. Mike pleasantly greeted me and it only got better. Helpful, knowledgeable and courteous. More

by FAIRYWINGS44
Recommend Dealer
Yes

Other Employees Tagged: Joe Weil

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