Michael Dao | Page 17

Michael in the service lane is so welcoming. He got my day started perfectly at 6:30 am for my last visit. On time service complete with a hot chocolate on a cool day. Thank you, Bloomington Subaru! day started perfectly at 6:30 am for my last visit. On time service complete with a hot chocolate on a cool day. Thank you, Bloomington Subaru! More

by TLITFIN Verified Customer Verified Customer

Report | Print

All the service reps with whom I have worked have been exceptionally professional, polite, and helpful. exceptionally professional, polite, and helpful. More

by dpbekke Verified Customer Verified Customer

Report | Print

I'm leaving this negative review only after emailing the Service Director, Lisa Mullenburg, who has not responded to my email. Last week I went to the Express Service lane to have the brake fluid checked Service Director, Lisa Mullenburg, who has not responded to my email. Last week I went to the Express Service lane to have the brake fluid checked on my Forester. The brake fluid was visibly low and dirty, so I agreed to a flush. A short time later my service advisor, Michael Dao, came up to the waiting area and told me that an inspection showed that the front and rear brake rotars needed to be replaced along with front and rear brake pads. With regard to the rotars, he said that they couldn't be cut through and reused; they needed to be replaced for safety. AFTER I agreed to having this additional work done, I received the video inspection, in which the technician specifically stated that the rotars did NOT need to be replaced and could be cut through in order to save me some money. When I approached Michael about this discrepancy, he explained it away, saying that he discussed it with the tech and they both agreed that the rotars should be replaced. I left the dealership feeling taken advantage of. Lacking any mechanical knowledge of my own, I have always trusted service advisors to tell me what I must do to maintain a safe vehicle, but here I was sold expensive work that, according to the tech himself, I did not need. When I received a "form" email from Lisa thanking me for my business and inviting any feedback, I immediately responded by sharing these specific concerns (which are evidenced by the video inspection itself), but my email has gone unanswered. So there seems to be a lack of responsiveness as well. Steer clear. More

Report | Print

Nice people easy to work with, and they are very thorough. I have been dealing with them for 11 years. thorough. I have been dealing with them for 11 years. More

by AJM Verified Customer Verified Customer

Report | Print

Very attentive personalized service. Comfortable waiting areas for same day services. I have always trusted their services areas for same day services. I have always trusted their services More

Report | Print

Very Nice people; unusually attentive service. Super clean facility. Love being able to just drive up and be admitted. clean facility. Love being able to just drive up and be admitted. More

Report | Print

My service experience was Great! My service tech Michael explained everything professionally and in good detail! His time estimate for completing my service was very accurate! I am a fan of this dealership explained everything professionally and in good detail! His time estimate for completing my service was very accurate! I am a fan of this dealership and it’s service department! More

Report | Print

I have always had a good experience with the service department. People are great, helpful and informative. department. People are great, helpful and informative. More

Report | Print

Express service is great. Always taken care off. Nice lounge area with a nice coffee machine. lounge area with a nice coffee machine. More

by LARRYL74 Verified Customer Verified Customer

Report | Print

Great customer service: the express service is a convenient way to get your minor check ups and repairs done. convenient way to get your minor check ups and repairs done. More

by Mueller Verified Customer Verified Customer

Report | Print