Michael Dao
Michael Dao at Luther Bloomington Acura Subaru

Michael Dao | Page 30

Accelerated Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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rated
333 Reviews

Dealership Experience

6 yrs, 10 mos

not yet
rated

333 Reviews

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333 Reviews of Michael Dao

February 07, 2021

Dealership Rating
Employee Rating

Very helpful he listened...customer service was excellent. It was my first experience bringing my car for service couple of things I was confused with he was thoughtful and patient. More

by Bdette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 09, 2021

Luther Bloomington Acura Subaru responded

Hi Bdette. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review! Happy to hear that Michael Dao was able to provide excellent communication to your satisfaction during your visit. We hope to see you again soon for your next servicing needs. Have a splendid day.

February 03, 2021

Dealership Rating
Employee Rating

Service rep very professional. Promptly logged me in and escorted me to waitung room. Kept me advised of progress When worked completed, made sure I knew where to find my car. More

by COLHOUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 09, 2021

Luther Bloomington Acura Subaru responded

Hi COLHOUG. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your kind feedback in regard to your recent visit with Michael Dao. Happy to hear that he was able to provide an exceptional experience and meet all expectations to your complete satisfaction. We appreciate your support and hope to see you again next time for your next servicing needs. Take care and be well.

January 30, 2021

Dealership Rating
Employee Rating

Your workers are friendly. and helpful. To think that you need 25 words to submit this review is ridicules. I wont be sending in any more reviews. More

by homeslice5290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Anderson

Feb 01, 2021

Luther Bloomington Acura Subaru responded

Hi homeslice5290. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for providing a review of your recent visit. Happy to hear you had a positive experience. The DealerRater platform has set this requirement to ensure the authenticity of customer reviews and to safeguard against fraudulent reviews. We appreciate your feedback and hope to see you again soon for your next servicing needs. Have a great day.

January 30, 2021

Dealership Rating
Employee Rating

The service people were great, the lobby clean and comfortable, and the work was performed quickly - overall very convenient and pleasant experience and I highly recommend them. More

by LANGE047
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2021

Luther Bloomington Acura Subaru responded

Hi LANGE047. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Fantastic to hear you thoroughly enjoyed all aspects of your service experience every step of the way with the assistance of Michael! Thank you so much for taking the time to leave a review about your visit. We appreciate your support and surely hope to see you again soon. Have a lovely day and be well.

January 27, 2021

Dealership Rating

Great service except for the customers who removed their masks in the waiting room. No one asked them to put them back on. It was busy and I had to keep changing seats to get away from them. More

by NMSAVINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2021

Luther Bloomington Acura Subaru responded

Hello NMSAVINO. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your feedback and our apologies for your discomfort while waiting in our customer lounge. We know these are very trying times for everyone and will continue to do our best in requesting the use of face masks while in our facility. We are happy to hear that you otherwise had a great service experience and look forward to servicing your vehicle in the future. Take care and be well.

January 27, 2021

Dealership Rating
Employee Rating

Michael Dao answered every question I had, was professional, courteous, efficient, and helpful. He even gave me guidance on further car related questions which I asked. A very good experience over More

by ravdi002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2021

Luther Bloomington Acura Subaru responded

Hi ravdi002. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review! Pleased to hear that Michael Dao did everything possible to ensure you had a stellar service experience. We sincerely appreciate your patronage and hope to see you again soon for your next visit. Have a great weekend.

January 23, 2021

Dealership Rating
Employee Rating

Service person was patient, kind and followed through with everything while taking into consideration my needs! I was more than satisfied and as a result confident about the Subaru service area! More

by Bdette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2021

Luther Bloomington Acura Subaru responded

Hi Bdette. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your kind review in regards to Michael Dao’s service delivery. Very happy to hear he provided a thorough service experience that exceeded your expectations. Your support truly is invaluable and means so much to all of us here. We look forward to seeing you again soon for your next servicing needs. Have a fantastic day.

January 23, 2021

Dealership Rating
Employee Rating

Service team had difficulty locating my car after service and left a dirty rag on the console. Affected alert was still active after driving home, however it corrected the next morning, so all is well. Also More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 27, 2021

Luther Bloomington Acura Subaru responded

Hi Linda. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Very sorry to hear that your service didn’t go to your expectations. Your feedback and review is very much appreciated so we could identify any areas in need of improvement. If you still have any unresolved concerns with your recent visit, please feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com to further discuss. We will just ask to provide the full name, year make and model of the vehicle, and repair order number to fully assess the matter. Thank you.

January 15, 2021

Dealership Rating

I was very pleased to have a quick, professional, friendly experience to service my Subaru. I appreciated that 100% of the employees are saw were wearing their masks. Thank you, Michael Dao! More

by MEYEQU01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 15, 2021

Luther Bloomington Acura Subaru responded

Good Afternoon. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. We appreciate the kind review and recognition of our staff’s adherence to following COVID-19 protocols to ensure a safe environment for everyone. Glad to hear Michael Dao completed your service experience and met all of your expectations. Thank you for your loyalty and support. We hope to see you soon for your next servicing needs. Have a fantastic weekend and be well.

January 13, 2021

Dealership Rating
Employee Rating

Courteous and efficient on a very busy day, managing to do a repair as well as the expected service (brakes, so not something I wanted to skip). Really appreciated the above and beyond help! More

by beehouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 15, 2021

Luther Bloomington Acura Subaru responded

Good Morning! This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your kind review about your recent visit. Glad to hear we were able to provide and deliver the services to your complete satisfaction! We sincerely appreciate your loyalty and support. Hope to see you again soon for your next servicing needs. Have a blessed day and be well.

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