Michael Dao | Page 31

Wonderful customer service,the gal that took the phone call and scheduled was a great listener and make recommendations to help smooth the process of service and scheduling a needed repair with a part to call and scheduled was a great listener and make recommendations to help smooth the process of service and scheduling a needed repair with a part to be ordered. She explained everything in detail and was very prompt! Excellent communication throughout the scheduling and service. More

by ERIKSSON5 Verified Customer Verified Customer

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Good visit. Very professional. I do not have any complaints to report to you. Everyone was very nice and informative. Always done in a timely manner complaints to report to you. Everyone was very nice and informative. Always done in a timely manner More

by MANDJNEWSTART Verified Customer Verified Customer

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Michael Dao is excellent in your service department. He has helped me the last couple times I have been there. He is very helpful and friendly and kept me updated all through the service process. has helped me the last couple times I have been there. He is very helpful and friendly and kept me updated all through the service process. More

by SCHWERIN0 Verified Customer Verified Customer

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Have been going to this dealership for many years, since we first leased a Subaru Legacy from them. Everyone is always helpful, pleasant, and professional. This last visit, the advisor, Michael Dao, was ver we first leased a Subaru Legacy from them. Everyone is always helpful, pleasant, and professional. This last visit, the advisor, Michael Dao, was very nice and listened carefully to my concerns, reassuring me that they would research the recent history of the car's tire issues. He also warned me right up front that the wait time was pretty long at that point, thus giving me the choice to come back another time if I preferred; I appreciated the honesty. Tire problem now seems to be corrected, and it was a pleasant experience. More

by MANGOSMARIE Verified Customer Verified Customer

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Always a good experience. Came in for an oil change (Michael-I think-was my consultant). He was very polite and made sure he answered any questions I had. Suggested some items that could be done in the (Michael-I think-was my consultant). He was very polite and made sure he answered any questions I had. Suggested some items that could be done in the future but no hard sell. More

by rmcdermott8180 Verified Customer Verified Customer

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I lost trust during this visit. There were discrepancies between what was shared with me, what was present on the vehicle inspection report, and my general experiences with other dealerships and service pro between what was shared with me, what was present on the vehicle inspection report, and my general experiences with other dealerships and service providers on the whole. The cost for service was wild compared to prior experiences too. One day prior, my wife had her vehicle serviced and they told her there was a broken lug nut that needed to be replaced. Not that they broke the lug nut (or the stud) but that it was broken. They charged her $15 and no labor to replace the part. On the phone, I was told that I had "a couple of broken lug nuts" and when I asked for more detail it was "driver's side front and rear each have one damaged stud and a missing lug." Over the phone, the repair was quoted at around ~$180 to have those two studs and nuts replaced. They were already rotating the tires and servicing breaks so those would have been available. I understand they may have shop minimums, but when my wife and I had two drastically different experiences, it broke our trust. If visiting the dealership for service feels like we're rolling the dice, I don't want to go. EDIT: For what it's worth, they have already reached out to me to try to make it right. They asked me what else they could do for me and I said nothing. I don't mean to be obstinate or unfair, but I don't have the finances to gamble on whether I'll get the good deal or the bad deal. More

by maxm0 Verified Customer Verified Customer

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Safe checkin procedures. Attentive and careful service. Good communication during service. Busy service checkin and waiting areas but enough room to spread out and distance. Good communication during service. Busy service checkin and waiting areas but enough room to spread out and distance. More

by mncarguy Verified Customer Verified Customer

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Mike did a great job getting me in and out quickly with no hassle. I i I I I I I I I I I no hassle. I i I I I I I I I I I More

by JHASSENFRITZ Verified Customer Verified Customer

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Did excellent service. I'd like to come again for more services. It's good place to repair your car and they are good people. services. It's good place to repair your car and they are good people. More

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Every time I visit the service center I am amazed at the really GREAT customer service. Polite, not pushy, affordable, and a great customer lounge are all part of this great experience. Mike was my service really GREAT customer service. Polite, not pushy, affordable, and a great customer lounge are all part of this great experience. Mike was my service advisor and was very attentive to my needs. I would recommend bringing your car here for service! Keep up the great work! More

by Manta_Ray3 Verified Customer Verified Customer

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