Michael Dao | Page 5

I bought a 2021 Ascent and it’s been a lemon. Every oil change requires additional warranty projects. Luther pays for about half of them but all of the mn are manufacturing/new car issues from Su Every oil change requires additional warranty projects. Luther pays for about half of them but all of the mn are manufacturing/new car issues from Subaru. More

by John Schmidt Verified Customer Verified Customer

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Luther Bloomington Acura Subaru employees are Professional, Friendly, courteous, efficient, timely, beautiful facility, answered all questions. Professional, Friendly, courteous, efficient, timely, beautiful facility, answered all questions. More

by SjCaples4 Verified Customer Verified Customer

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Efficient. Friendly. Skilled service. Good advice on what I needed kept me informed on progress Friendly. Skilled service. Good advice on what I needed kept me informed on progress More

by gvogel42 Verified Customer Verified Customer

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Great service dept. I drive by another Subaru dealership that’s only 3 miles from my home to go to Luther which is 15 miles away. I drive by another Subaru dealership that’s only 3 miles from my home to go to Luther which is 15 miles away. More

by WAJENISON Verified Customer Verified Customer

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Came early for my appointment. They got me in and out quickly! I appreciate they are very open and straightforward about pricing so there are never any surprises. Nice waiting area They got me in and out quickly! I appreciate they are very open and straightforward about pricing so there are never any surprises. Nice waiting area too More

by anna.currin18 Verified Customer Verified Customer

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We loved the staff. Thank you for recycling granola and candy wrappers (but could you put the recycling bin near the coffee area in waiting room?). Thank you for recycling granola and candy wrappers (but could you put the recycling bin near the coffee area in waiting room?). More

by sherrygray0 Verified Customer Verified Customer

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I like the fact they are committed to customer satisfaction. Have a great waiting room and friendly staff. satisfaction. Have a great waiting room and friendly staff. More

by RLNKM Verified Customer Verified Customer

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Every oil change since I bought my car in 2020 has required additional warranty work, many of them being the same issue. Some of them are covered, some of them are not, even with the extended warranty required additional warranty work, many of them being the same issue. Some of them are covered, some of them are not, even with the extended warranty. Used to be a wonderful location, but no longer recommended. More

by JOHN Verified Customer Verified Customer

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Excellent prompt customer service. Will continue to use this location. This is all I have Will continue to use this location. This is all I have More

by MMCMONIGAL59 Verified Customer Verified Customer

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The work done was done appropriately. But it is not what I brought my car in for. I wanted the service department to check on the new clutch which was installed by Bloomington Acura/Subar But it is not what I brought my car in for. I wanted the service department to check on the new clutch which was installed by Bloomington Acura/Subaru within a year ago. They determined that there was no problem, after having 3 service providers test-drive my car. It was only after the Service Coordinator did another test drive that he finally concurred that something was not operating correctly. But by then, it was too late to anything about it. I felt that my concerns over my vehicle were not validated. To their credit, Lisa Mullenberg called me a few days later to follow up on my less than positive experience. More

by Andre Verified Customer Verified Customer

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