Michael Dao
Michael Dao at Luther Bloomington Acura Subaru

Michael Dao | Page 4

Accelerated Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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rated
332 Reviews

Dealership Experience

6 yrs, 9 mos

not yet
rated

332 Reviews

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332 Reviews of Michael Dao

September 26, 2022

Dealership Rating
Employee Rating

Service appointment: Excellent communication, courteous and helpful team and a smooth process. The work took less time than originally estimated; I was able to chill in the lounge area and enjoy a cup of c More

by TRENTCAST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Larsen, Alex Anderson , SkyLynn Dunkley, Nhu Le, Joe Sorenson

Nov 13, 2022

Luther Bloomington Acura Subaru responded

Trentcast, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

September 24, 2022

Dealership Rating
Employee Rating

I like everything about the dealership except the ability to reach the switchboard on the phone. Several times over the past year, I've called, got one ring, then the line disconnected. Tried the same, mul More

by LJHAISTING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leo Alas

September 23, 2022

Dealership Rating
Employee Rating

I was extremely disappointed in the assessment of my car, I spent 4k , and asked if there were any foreseeable big problems and within 6 months I had another 2k fix that should have been for seen. I sold my More

by KELLY.GR.WOLF
Recommend Dealer
No
Oct 17, 2022

Luther Bloomington Acura Subaru responded

Thank you for taking the time and leaving this review. We can certainly understand the frustration that comes with vehicle repairs. Unfortunately 8 months is a long time and there is no way to predict what can/may happen in the future. We apologize for the added stress and wish nothing but the best for you and your family.

September 22, 2022

Dealership Rating
Employee Rating

Willing to assist us in figuring out how to use our tire insurance plan to fix our rim. They worked with us to work through the issues and provide the best possible service. More

by cellazappia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 07, 2022

Dealership Rating
Employee Rating

High end professionals in the shop as well as the service center desk. Working hard to make it fast and easy for the customer More

by smwickelgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 02, 2022

Dealership Rating
Employee Rating

Very friendly and responsive! We just moved to the area and they are taking care of our needs. More

by cellazappia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 29, 2022

Dealership Rating
Employee Rating

they were very responsive and quick. i will come back to service my car here at acura. More

by tony_buchl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Perez

August 23, 2022

Dealership Rating
Employee Rating

I appreciate how you kept working with me to find the problem with my Ascent. I wish it didn't take 3 visits to finally figure it out, but in the end, the problem is gone, and cannot be more grateful to More

by Christie K
Recommend Dealer
Yes

August 18, 2022

Dealership Rating
Employee Rating

Quick and good service; nice lounge to work in while waiting, clear communications throughout the process More

by mchmutov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: SkyLynn Dunkley

August 17, 2022

Dealership Rating
Employee Rating

I bought a 2021 Ascent and it’s been a lemon. Every oil change requires additional warranty projects. Luther pays for about half of them but all of the mn are manufacturing/new car issues from Su More

by John Schmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 17, 2022

Luther Bloomington Acura Subaru responded

Good afternoon Mr. Schmidt. It seems that you are not happy with the quality of your vehicle, and not necessarily dissatisfied with the level of service that you have received from our dealership. I certainly understand your frustration, and would be glad to point you in the right direction to voice your concerns directly with Subaru. This review platform rates this dealership directly, and if you are actually satisfied with how we have performed for you, I would ask you to update your review. If you have concerns about us, or would like assistance contacting Subaru directly, please let me know. I'm here to help if needed. Thank you, Brandal Raymond Service Drive Manager

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