Michael DeNardo | Page 4

Excellent Customer Service Experience! The people at Joe Heidt VW really know how to take care of their customers. Scott and Juan in sales took good care of me when I purchased a certifi The people at Joe Heidt VW really know how to take care of their customers. Scott and Juan in sales took good care of me when I purchased a certified pre-owned car. Mike in finance made sure that I got a great loan rate and got the right amount of extra warranty on the car. Joe in service couldn't be any nicer. My car had an issue with a wear part that was technically "out of warranty"; however, the dealership took care of this cost as I have only had the car for a couple of months. I have dealt with a good number of car dealerships over the years and I never worked with a more honest, caring group of people then everyone at Joe Heidt VW. More

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GREAT staff, AMAZING deal, HAPPY customer! I just leased my first car, which is typically known to be a stressful experience (especially for someone who knew almost nothing about cars). My expe I just leased my first car, which is typically known to be a stressful experience (especially for someone who knew almost nothing about cars). My experience at Joe Heidt VW, however, was as seamless as possible. I cannot thank Patrick Sorey and the staff at Joe Heidt for instantly welcoming me and guiding me towards the right direction. Patrick went above and beyond to make me feel at ease and shared his wealth of knowledge with me as he answered all of my questions. I could not have had a better experience in leasing my first car, and I look forward to being a Joe Heidt customer again in the future. Thank you Patrick and Joe Heidt VW for helping me start this next journey in my life ( as I am styling in a Jetta, of course!). More

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Over Delivered on Every Promise Mike did a great job in explaining everything as well as finding the best financing available. He also took the time to review what other banks were o Mike did a great job in explaining everything as well as finding the best financing available. He also took the time to review what other banks were offering in my specific situation and over delivered on what he promised. I was very appreciative of how he handled customer service start to finish. Great work Mike. Thank you. MK7R More

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Terrible Sales Associate I have purched 3 vehicles from Joe Heidt in the past. #1 a 2008 Jetta certified pre owned #2 2008 Vw jetta certified pre owned #3 2012 VW Passat new. I have purched 3 vehicles from Joe Heidt in the past. #1 a 2008 Jetta certified pre owned #2 2008 Vw jetta certified pre owned #3 2012 VW Passat new. #1 I had very few problems with purchase. Service on the other hand. They told me the car was out of warranty. Yes, the original warranty not the extended warranty you get with the certified pre owned. I had to take it to Palasades VW in West Nyack NY. They told me "NO PROBLEM SIR, THIS IS COVERED UNDER WARRANTY" #2 Same thing happened with service. On the Sales side, They sold me a car that was already sold. I then said I wanted that car and they said no. I had an executed contract so they wiggled and gave me another car that was an SE instead of the S and had 30,000 more miles then the original car I purchased. This car has been beat on. Have had many problems and had to take it to Palasades VW again....#3 Passat had 1 issue and never went back to Joe Heidt. So here we are at #4 spotted the ad for a Touareg, thought I would give them another shot since Palasades didn't have the car I wanted....and then BOOM John tried to ram this car down my throat. John used the old, just put a deposit down to hold the car. I did! What a mistake this was. It is now a few months later and still no refund. If you are thinking about purchasing the 2013 Touareg flint grey. (has around 14,000-15000 miles on it. Yet, it is listed in the ad saying 7800) (This is another deceptive trick they use to get you into the dealership) I wouldn't. This is the vehicle I was going to purchase. The car was driven by the owner who kept his dog in it. This car had so many scratches and dents on it and the back bumper had a tear in it. Not sure what else he had hit or what is wrong. They just painted over the problems, vaccumed the car and sprayed a scent into the car to try and hide the dog smell. I am sure they never changed the in cab air filter to reduce the smell. John kept saying it would be good as new. I don't see how this is possible!!! If, you do decide to purchase this vehicle. The last price I negotiated was $37,000. they have it listed for 39,900 or 39,999 just thought I would help out a fellow consumer. My Final Thoughts on this dealer: I would look at a different dealer, they overprice their cars and service is terrible. Bt the way, to be fair! I just got back my deposit after contacting my credit card company. The credit card company helped me through the process! GOOD LUCK consumers! UPDATE: Since, I first wrote this. The dealership has corrected their ad to state the actual MILAGE and has reduced the price of the car. This will look as though I was making this all up. I didn't realize the dealership get to see this review before it is posted. It takes a few weeks for this review to be posted. This allows the dealer to fix any problems. More

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Great Car-Buying Experience I couldn't ask for a better team than Paul, Mike, and Scott. They went above and beyond to get me into my new Jetta and I couldn't be happier. Excell I couldn't ask for a better team than Paul, Mike, and Scott. They went above and beyond to get me into my new Jetta and I couldn't be happier. Excellent customer service, and they communicated with me every step of the way. Highly recommend this dealership for your next car! More

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First time buying a car and couldn't ask for more! I couldn't ask for a better experience. Rob M provided great service and answered all of my questions since I am new to purchasing/leasing a car. He w I couldn't ask for a better experience. Rob M provided great service and answered all of my questions since I am new to purchasing/leasing a car. He was willing to listen to my concerns and worked with me accordingly. With the help of Rob M, I was able to get a great deal through the Recent Graduate Program on a 2014 VW Golf lease. The process was quick and painless: less than 1 hour! Rob M showed me my options out on the lot and let me test drive the 2014 VW Golf that I ended up signing off on. Regarding the paperwork with Finance, Mike was also a pleasure to work with. He followed-up very quickly and responded to my calls/emails promptly. Mike was willing to fax me a check-list of documents I needed to send him and went over my lease contract in detail and in a timely manner. Overall, I had a pleasant experience. I would definitely recommend Rob M at Joe Heidt dealership. As a matter of fact, I plan on going back after my 2014 VW Golf lease is over to lease another VW. More

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Pleasure to Work With Rob Menguan was a pleasure to work with and really made the experience of buying a car much easier. Rob worked with me to get a great deal on the car Rob Menguan was a pleasure to work with and really made the experience of buying a car much easier. Rob worked with me to get a great deal on the car and was there to help me throughout the entire process, from end to end. I would highly recommend Rob and Joe Heidt VW to anyone looking for a new car and a simplified buying experience. More

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Youssef is our favorite salesperson. We bought 3 cars from him already, always the best price around. Very professional and quick to deal with, no bs whatsoever. The new finance manager Mike is awesome, from him already, always the best price around. Very professional and quick to deal with, no bs whatsoever. The new finance manager Mike is awesome, he did a great job and made sure everything was explained very thoroughly. More

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This experience I have encountered at Joe Heidt was very enjoyable. Buying a new car these days can be a very stressful event, but these guys at Joe Heidt Motors left me feeling extremely satisfied. I cho enjoyable. Buying a new car these days can be a very stressful event, but these guys at Joe Heidt Motors left me feeling extremely satisfied. I chose to secure financing on my own and it proved to be a troubling decision. But Juan Febres stepped up to the challenge and dealt with my financial institution and I was able to take delivery of my new Jetta when it was convenient for me. Juan Febres made me feel like I was his number one priority from the very start of our encounter. Hats off to Mr. Febres and all the guys at Joe Heidt Motors. More

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Recently I found my self in the market for a new car for my mother. I had decided to check out VW's because of the excellent safety and fuel economy ratings. I live near RT17 which as many of you know is lo my mother. I had decided to check out VW's because of the excellent safety and fuel economy ratings. I live near RT17 which as many of you know is loaded with car dealers from one end to the next. After visiting a few stores I had come across Joe Heidt VW. Upon entering I was greeted by one of the sales managers, Scott, he was very helpful in finding me a salesman to go on a test drive and answer my questions. The salesman, Michael Denardo, had vast product knowledge and answered all my questions in a professional and helpful manner. After visiting all the other dealers on 17 I can honestly say this place was different. The family feel and charismatic staff was a refreshing change after talking to some of the other robo-salesman in the area. Even the general manager James took the time to come over and say hello. I'll definitely be buying a VW before the sign and drive promotion ends and there's no question that I'll be buying it from Joe Heidt VW. If anyone's looking for a comfortable buying experience this place is it! More

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