Michael Dega | Page 4

Fantastic Noor was the best sales lady I have ever worked with. She made my wife sooooo happy I could not believe it. She is truly one of the best. Noor was the best sales lady I have ever worked with. She made my wife sooooo happy I could not believe it. She is truly one of the best. More

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The best She's the best one of th dealers that we dealed with them... so generous, professional and patient. givers to her customer all the time that they wan She's the best one of th dealers that we dealed with them... so generous, professional and patient. givers to her customer all the time that they want it. She's so calm and nice. I really recommend her😍 More

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Great Experience! Normally buying a new car can be a very unpredictable process even in the luxury space. Mike Dega (GSM) and Noor (Sales) made this the easiest buying Normally buying a new car can be a very unpredictable process even in the luxury space. Mike Dega (GSM) and Noor (Sales) made this the easiest buying experience I've every had in over 30 years of buying new cars. If you are truly looking for a Mercedes Benz you must give MB of Novi a shot at earning your business because they truly will... Well Done Mercedes Benz of Novi!!! -dc More

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replace tire Mike and the service department were great to work with and did an excellent job. The work was done quickly and the car was returned clean. Mike and the service department were great to work with and did an excellent job. The work was done quickly and the car was returned clean. More

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Ignored Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up fro Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up from her smartphone. I thought maybe she was a customer so I moved on and began looking in the showroom. It was then that she received a call for the dealership and paged someone. Bad first impression. While browsing in the showroom, I saw at least 3 salespeople sitting at their desks with their heads down staring at their smartphones. It's almost as if they were deliberately trying to ignore me. Bad second impression. When a salesman did finally ask me if I needed some help, I told him I was interested in a pre-owned vehicle in the future and wanted to see if there is enough headroom. Basically just doing research. He directed me to the brand new vehicle in the showroom and walked away. Bad third impression. I spent another 15 minutes in the showroom as the only customer and was never again asked if I needed assistance or had any questions. Needless to say, I will not be going to Mercedes-Benz of Novi when it's time to purchase a vehicle. More

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Noor is the best Noor is an amazing salesperson. She goes above and beyond to satisfy her clients by getting them the best car for the best deal. She makes the process Noor is an amazing salesperson. She goes above and beyond to satisfy her clients by getting them the best car for the best deal. She makes the process easy and smooth, and she provides support before during and after the sale! She is a superstar. More

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Every one is amazing I get the help that I need each visit with a smile and a big welcome by Ms Noor and every one else there . I am happy with their services. I get the help that I need each visit with a smile and a big welcome by Ms Noor and every one else there . I am happy with their services. More

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unhappy customer I took my 2014 c 350 coupes there for warranty work with only 6,900 miles and I was told I had to pay for the repair work. I was not happy with that a I took my 2014 c 350 coupes there for warranty work with only 6,900 miles and I was told I had to pay for the repair work. I was not happy with that answer. The guy said I should not have taken my car to the car wash. More

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Great service by MB of Novi Noor and Mike did a great job to get me a great deal on a new car. I do strongly recommend her and MB of Novi Thank you N Shah Noor and Mike did a great job to get me a great deal on a new car. I do strongly recommend her and MB of Novi Thank you N Shah More

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Noor was very helpful in searching the entire country for the perfect car with the right options combination, had it shipped into town for me, and personalized it all within a week of me contacting her for t the perfect car with the right options combination, had it shipped into town for me, and personalized it all within a week of me contacting her for the first time. The pricing was excellent and her manager Michael was also very kind and helpful. Great job team! More

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