Michael Dowdy

Customer service was top notch. Start to finish everything felt seamless. Well done Heritage Team Start to finish everything felt seamless. Well done Heritage Team More

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Joe was very nice and helpful. He was very knowledgeable and great at getting things done efficiently. He was very knowledgeable and great at getting things done efficiently. More

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Superb professionalism…. Seamless transaction. Joe Fleischman is a true professional and I’m grateful for his help today! Seamless transaction. Joe Fleischman is a true professional and I’m grateful for his help today! More

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We came in to look at a CR-V and were out so quickly with our new car. Thankful for the care and service Jake provided! Great experience, great prices, great new ride! our new car. Thankful for the care and service Jake provided! Great experience, great prices, great new ride! More

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After a very frustrating experience purchasing a vehicle online, working with Heritage Honda Bel Air was a breath of fresh air. It felt great to sit down with real people, ask questions, get straightforward online, working with Heritage Honda Bel Air was a breath of fresh air. It felt great to sit down with real people, ask questions, get straightforward answers, and know exactly who to call if I needed help. Joe Grapes was excellent throughout the entire process. He was patient, professional, knowledgeable, and never made me feel pressured. He took the time to explain everything clearly and helped me find the right vehicle for my needs. Chris Schroeder, the sales manager, was also outstanding. I was especially impressed when he personally called after the sale to thank me for my business and make sure everything was going well with my Accord. That level of customer service is becoming rare and was greatly appreciated. The entire team at Heritage Honda Bel Air treated me with respect and professionalism from start to finish. Purchasing a Certified Honda through a local dealership gave me far more confidence and peace of mind than my previous online car-buying experience. I left feeling valued as a customer and confident in my purchase. I highly recommend Heritage Honda Bel Air, Joe Grapes, and Chris Schroeder to anyone looking for an honest, professional, and customer-focused dealership experience. More

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Working with Joe was truly an exceptional experience from start to finish. He was knowledgeable, professional, and incredibly patient throughout the entire process. No matter how many questions we had, Joe t start to finish. He was knowledgeable, professional, and incredibly patient throughout the entire process. No matter how many questions we had, Joe took the time to answer each one thoroughly and ensure that we fully understood every step along the way. Purchasing a new vehicle can often feel overwhelming, but Joe made the entire experience smooth, straightforward, and stress-free. He carefully walked us through every aspect of the process, explained all of our options, and made sure we felt comfortable and confident with every decision being made. His attention to detail and commitment to customer satisfaction were evident in every interaction. What stood out most was Joe’s outstanding communication. Between visits, he remained responsive, kept us informed, and was always available when we needed assistance or clarification. He consistently went above and beyond to make sure our needs were met and that we were completely satisfied before we drove away. The entire experience exceeded our expectations, especially considering that purchasing a new vehicle was not something we had originally planned to do. Thanks to Joe’s professionalism, honesty, and dedication, what could have been a stressful situation turned into a positive and enjoyable one. We are extremely grateful for his help and would highly recommend him to anyone looking for a seamless and customer-focused vehicle-buying experience. More

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Super smooth process! This makes the third vehicle I have purchased at this dealership. Would highly recommend and will a buy from them again in the future. This makes the third vehicle I have purchased at this dealership. Would highly recommend and will a buy from them again in the future. More

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Joe has been great! Answered all of our questions and never hesitated to respond! Highly recommend! Answered all of our questions and never hesitated to respond! Highly recommend! More

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Excellent dealership. Joe Fleischman was quick to respond and get me scheduled for my appointment. He was easy to work with and communication was on point. The process Joe Fleischman was quick to respond and get me scheduled for my appointment. He was easy to work with and communication was on point. The process was straightforward and everyone I worked with was pleasant, professional and helped me get in the vehicle I was looking for More

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We had a great experience hear! I would recommend for any first time car buyers! I would recommend for any first time car buyers! More

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