Michael Duda | Page 3

Mike and his team at Russ Darrow Kia did a fantastic job in helping me acquire my EV6 GT-Line. The car is a unique color and trim package that I was looking for. They had the only one like it in the Gre in helping me acquire my EV6 GT-Line. The car is a unique color and trim package that I was looking for. They had the only one like it in the Great Lakes region. We conducted the transaction by text, email, and phone, and did an online visual inspection using Apple Facetime. The transaction paperwork was handled using secure edocs, a process I have used in selling some real estate in the past. It works well. I made the payment to Russ Darrow using the Federal bank wire system. My bank wired the money directly to the Russ Darrow bank account in Wisconsin. The wire transfer took only about an hour start to finish. This is the way banks transfer funds between themselves. It’s very fast and more secure than any other way. Mike and his delivery team used a vehicle transport company that specializes in car transport. From pickup of the car to its delivery was only about 12 hours. The delivery guy was great! Very professional. Great job Mike!!! More

Helpful 0

Report | Print

Great service! Went out of their way to make sure I was happy and content. Went out of their way to make sure I was happy and content. More

Helpful 0

Report | Print

Mike works hard to take care of customers. Mike makes his customers feel special, taken care of and welcome. Mike makes his customers feel special, taken care of and welcome. More

Helpful 0

Report | Print

Michael and Russ Darrow Kia of Wauwatosa provided the best experience I’ve ever had in purchasing a vehicle. They went above and beyond in every way and met every need that I had. Highly recommend anybod best experience I’ve ever had in purchasing a vehicle. They went above and beyond in every way and met every need that I had. Highly recommend anybody purchasing a vehicle in or around the Milwaukee area visit this place before anywhere else, amazing customer service and treatment here, thank you so much for getting me into the vehicle I truly wanted! More

Helpful 0

Report | Print

10/10 Great customer service experience. They were very personable and great to work with! They were very personable and great to work with! More

Helpful 0

Report | Print

Horrible experience with Michael. Was disrespectful, unprofessional, and rude. NEVER send a customer a text saying "relax" when you are the one who requests information and then subse Was disrespectful, unprofessional, and rude. NEVER send a customer a text saying "relax" when you are the one who requests information and then subsequently forget why you requested it...then make excuses as to why you are unprofessional...to include being down two finance people and having 3 "real" customers in front of you because they are in store and we are on the phone...I have been in your dealership numerous times so I was just as "real" as they were. Also. saying "OH MY GOD" multiple times when I don't allow you to talk over me does not bode well either...took our business elsewhere and received what we should have received through Michael, courtesy, appreciation, and respect. Find better ways to cope with stress as taking it out on the customer is not working for you. More

Helpful 0

Report | Print

The service I received was outstanding! My salesman Mike "Zippy" was extremely knowledgeable and found me the perfect vehicle with everything I needed. This is my third time going through M My salesman Mike "Zippy" was extremely knowledgeable and found me the perfect vehicle with everything I needed. This is my third time going through Mike and will continue to come back to Russ Darrow of Wauwatosa for my future cars. More

Helpful 0

Report | Print

Car Buying with Valencia = 11/10 Experience This was my first time buying a car, and I’m so grateful to have been able to work with Valencia! She went above and beyond to make the process as smooth as p my first time buying a car, and I’m so grateful to have been able to work with Valencia! She went above and beyond to make the process as smooth as possible on my end, and made me feel like the most important customer at Russ Darrow. She also put in a lot of time to listen to me in order to understand my vision of the “perfect car” and handled my indecision and anxiety without pressure. I truly appreciate her patience with me! She absolutely helped me feel confident that I was making the right decision, and I ended up leaving the dealership with my dream car. As a young person, it was also really nice to work with someone the same age as me. I know she had my best interest at heart and really got me. If you’re looking for an endlessly kind, super fun, and LGBTQ+ friendly female salesperson, you will 1000% love working with Valencia. I also had the pleasure of working with my best friend’s dad, Mike Duda. He made the experience so much fun, as always! He also made sure that I was choosing the safest options, and looked out for me in the way I know my own dad would. I appreciate how he patiently and thoroughly explained the offer to me. Mike is another really great person at Russ Darrow, and he will make you feel super excited about whatever car you’re choosing. Special shout outs to Jaylen and Steven as well! More

Helpful 0

Report | Print

The service I received was awesome! My salesman "Zippy" was extremely knowledgeable and found me the perfect vehicle with everything I needed. Additionally my finance person "Rio" got My salesman "Zippy" was extremely knowledgeable and found me the perfect vehicle with everything I needed. Additionally my finance person "Rio" got me a great deal with a low interest rate that fit my budget. I will be back to Darrow of Wauwatosa for my next car and let others know. More

Helpful 0

Report | Print

Everyone was awesome They where helpful fun polite kept everything going at a great pace thank you to all of you everything going at a great pace thank you to all of you More

Helpful 0

Report | Print