Michael Edelman | Page 61

While searching for an Eclipse for weeks, we came upon Auto Direct Cars. The pictures of the vehicle depicted exactly what we were looking for, so we called the dealership to confirm the car was still av Auto Direct Cars. The pictures of the vehicle depicted exactly what we were looking for, so we called the dealership to confirm the car was still available. Once we confirmed the car was there, my husband, myself and my 3 children visited Auto Direct Cars. As we were driving to the dealership, I tried to remain realistic and not get my hopes up that the Eclipse would soon be mine. We had been visiting other dealerships and their photos of the car that we would eventually see in person were clearly taken at angles that would lead you to believe the car was in better shape than it truly was. If by chance the car was properly represented, our next hurdle was financing. Other dealerships wanted large down payments and high monthly payments. Thankfully, after so many other dealerships misrepresented their cars and asked for much more than we were willing to pay (there were some credit issues), we gave Auto Direct Cars the chance. When we arrived (During one of the HOTTEST days in July 2013) we immediately went over to the Eclipse we saw online. It was BEAUTIFUL! Every picture that was taken was an EXACT representation of what we were seeing in person. We went inside and met with the staff. This was a no pressure, relaxed atmosphere that went above and beyond to accommodate us. We were given the keys to the car to fully inspect it, they offered to pull the car in the garage to get us out of the hot sun, and offered our kids drinks and snacks. With other dealerships it was a "what you see is what you get" type car. That was NOT the case here. There was a drivers side door handle that was broken and a handle on the passenger seat was missing the plastic cover. Since the car had just recently come in, Auto Direct didn't have a chance to replace them. When we asked if they would be fixed, there was no hesitation and we were told that as soon as the parts came in, they would be installed. Needless to say, I was IMPRESSED! We test drove the car and immediately fell in LOVE. Now it was time to start talking numbers. We were very clear with what we wanted to put down and what monthly payment we were comfortable with; we were also so excited, that we wanted the car that day, without having to come back to complete the sale. None of our requests were to much to ask for and clearly the staff wanted to do all that they could do give us what we wanted (despite the dealership already being closed since we arrived only an hour before closing). Once we received the approval from the bank (which literally just took minutes), we headed over to the Palmayra location to meet with Chad and sign the paperwork. When we arrived there, Chad set up the TV for my 3 children to relax and watch while we went over the paperwork, completely hassle free. From Arrival to Departure, it took us about 2 hours; an amount of time significantly less than we had experienced during previous purchases. We have had the car now about 2 weeks and it has been all that we had been searching for. The follow-up calls to ensure everything was going well was a refreshing touch and proved that Auto Direct Cars truly cares about their customers and their experience with their dealership. We wanted to put newer tires on the car and Bob even set us up with a tire dealer and helped us save a TON of $$$. We truly can't wait to purchase another vehicle from Auto Direct and as soon as the Eclipse is paid off, we will be replacing our family vehicle with a car from Auto Direct Cars. If you have been all over looking for a car or if you are just starting to look, save yourself the time, energy, and frustration and go here FIRST. You will not be disappointed and if they don't have what you are looking for (Although chances are that they will since there are literally HUNDREDS of vehicles) all you have to do is ask, and they will work hard to find what you want. Auto Direct Cars has been a true representation of EXCELLENT customer service. I GUARANTEE that you won't find the care, concern, and friendliness at ANY other dealership. More

Helpful 0

Report | Print

Everyone there was super nice and helpful. I bot a 2005 Camry with low milage and what I thought was a very fair cost. The car seems like brand new. Runs and looks great. But most importantly, when I firs Camry with low milage and what I thought was a very fair cost. The car seems like brand new. Runs and looks great. But most importantly, when I first had reservations about buying the car because I was used to driving a smaller car, no one tried to talk me into it. Or even to try another car just to get me to buy something. There was no pressure at all and their only concern is if I was happy and comfortable. I will definitely recommend them to anyone I know who is looking for a used car. More

Helpful 0

Report | Print

We purchased a Chevrolet Venture minivan from this dealership several years ago, and have had no problems with the vehicle at all. We decided to go back to look for a car for our daughter, and purcha dealership several years ago, and have had no problems with the vehicle at all. We decided to go back to look for a car for our daughter, and purchased a 2007 Chrysler PT Cruiser. After noticing some electrical issues while test driving, the dealership was quick and happy to fix what was wrong, and the car was ready for us the next day. About 20 days later, while our personal mechanic was checking the car over and doing a state inspection, a problem was found with the tires. Even though these are not covered under warranty, the dealership replaced the tires the same day, and even washed the car for us! We have 2 family friends looking for used cars and are sending them to this dealership. We would definitely recommend them to anyone looking for an affordable, reliable vehicle. They are not your typical high-pressure salesmen. They let you walk the lot without following you around, and have bent over backwards to keep us happy. Great experience! More

Helpful 0

Report | Print

After looking and looking for a Ford Van that WASN'T white, i found a great one at the dealership. I drove over from PA, met with the guys. Great people to work with. Van was ready the next day for white, i found a great one at the dealership. I drove over from PA, met with the guys. Great people to work with. Van was ready the next day for pickup. Easy paperwork and I was on my way. More

Helpful 0

Report | Print

I was looking to get out of my 2009 Hyundai Elantra because I need more Space ( I have 2 toddlers with huge carseats). I found Auto-Direct on line and saw a 2011 Hyundai Sonata LTD, fully loaded for a because I need more Space ( I have 2 toddlers with huge carseats). I found Auto-Direct on line and saw a 2011 Hyundai Sonata LTD, fully loaded for a great price. I called the dealership and spoke to Bob and explained what I wanted to do as well as the resources I had available. Bob suggested that I come out to see the vehicle and take it for a test drive. I arrived on the lot and met Bob, we went for a test drive and I knew this was the vehicle I wanted. Bob put me in contact with Chad. Chad was able to secure financing for me which proved to be a challenging endeavor. He set me up with a great rate as well as a great lender (no fly by night operation). I am so very pleased with my overall experience that I will recommend this dealership to all of my friends and family that are i the market for safe and dependable transportation at a very affordable price. Auto Direct has a customer for life now! More

Helpful 0

Report | Print

At first I wasn't too keen on shopping at a used car lot, but after seeing the cars on their site and the good reviews that others gave, i knew i would have to check them out. The staff was incredibly h lot, but after seeing the cars on their site and the good reviews that others gave, i knew i would have to check them out. The staff was incredibly helpful and friendly, they didn't hound us for one seceond. As soon as I was ready for a test drive someone promtly brought out the keys and we got going. I was impressed with all of the cars in stock, the prices were good, and there was no added pressure from the staff. It's safe to say that the only hard part was for me to choose a car, if I had money for 2 I would have bought 2! Thanks to Auto Direct Cars i'm back on the road in beautiful 2003 Volkswagen Passat wagon GLX and i'm loving it. Check these guys out, you will not regret it, I promise. More

Helpful 2

Report | Print

I was in the market to replace my current pickup with something newer. Being a local resident, I was familiar with the location of this dealer and their website. On Monday February 4, 2013 I was killing something newer. Being a local resident, I was familiar with the location of this dealer and their website. On Monday February 4, 2013 I was killing time and browsing their inventory on their website when I came across a 2004 Ford F-150 4x4. The vehicle appeared to be in excellent condition at a great price so I drove to the dealer for a closer look. The vehicle was in the detail shop when I arrived, because it was a new arrival. Mike walked me into the detail shop so I could check out the truck up close. He was very friendly and answered any questions I had while I was inspecting the vehicle. I walked into the sales office and met with Bob and Chad who greeted me with a smile and handshake. I told them how I was interested in the vehicle and asked if they would mind if my mechanic (who happened to be located just down the street) could take a look at it before we sat down to talk. Bob had no objection in my request and they even dropped the vehicle off and picked it up from my mechanic themselves! My mechanic had nothing bad to say about the truck and even told me the price was a great deal. The next day i returned to Auto Direct and spoke with Bob and Chad again. As always they were very friendly when I walked in the door. Another customer was also inside the sales office purchasing her second vehicle from Auto Direct and spoke very highly of the customer service and condition of the vehicles which was reassuring. Chad told me they had 7 people inquire about the same vehicle since I had seen them last. I told Bob I would like to purchase the vehicle and would come back the next day to finalize things. I asked Bob if I should leave a deposit so no one could buy the vehicle from under me and he said not to worry he would not let someone purchase it before I did. Now that is customer service!! Wednesday morning I picked up the truck and signed the papers and the shop staff had fixed some minor things before I came in that day. Chad got me great financing, and was always ready to answer any question or explain things in detail before the papers were signed. I'm extremely happy with my purchase and the way I was treated at Auto Direct. These guys know how to treat their customers! I would recommend them to anyone! More

Helpful 0

Report | Print