Michael Featherstone | Page 7

Very professional atmosphere and friendly staff. Best car buying experience we’ve had thanks to our salesman, Michael. We had to wait for the car to arrive but he kept us updated regularly. Once it Best car buying experience we’ve had thanks to our salesman, Michael. We had to wait for the car to arrive but he kept us updated regularly. Once it came in, he had the paperwork handled before we got to the dealership. He then went over everything about the car in detail. Thanks Michael for a great buying experience! More

by Rxowner Verified Customer Verified Customer

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After a couple of weeks of doing my homework and driving different vehicles I decided on a Lexus NX 250. I haven’t bought a new car in 7 years so I really had no clue idea how the pandemic had affected different vehicles I decided on a Lexus NX 250. I haven’t bought a new car in 7 years so I really had no clue idea how the pandemic had affected things. It’s really not as easy as it used to be! I originally was trying to go through a different dealership however they really lowballed me on my vehicle trade in. I mean…I DID my homework. I knew how much my vehicle was worth. The dealership I was working with made no effort to work with me. So I simply looked elsewhere. And boy I’m glad I did. I found the car I wanted and it was actually ready to go on the lot. I told the salesman, Michael Featherstone, what I wanted for my vehicle. He made it happen. This was the easiest car buying experience I’ve ever had. Even the finance guy was nice and not pushy! Thanks Jeff! And thanks Michael! I’m loving my new car so much!!! More

by ticker1708 Verified Customer Verified Customer

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Michael is a wonderful salesperson. He stayed in touch and made sure to get what I wanted. Anyone interested in a Lexus I will send to him. Northside Lexus is out of my way but I’m glad He stayed in touch and made sure to get what I wanted. Anyone interested in a Lexus I will send to him. Northside Lexus is out of my way but I’m glad I chose that location to get my vehicle. More

by AVALENCIA3 Verified Customer Verified Customer

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Once the wait for the car was over, the process was great! Michael was very helpful during the process. great! Michael was very helpful during the process. More

by JENNSREIT Verified Customer Verified Customer

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Michael is great asset to Northside. My husband and i have bought many cars and he is the best salesman that we have ever done business with. He really went over my car with me and expla My husband and i have bought many cars and he is the best salesman that we have ever done business with. He really went over my car with me and explaining things that i had questions on. It was truly a pleasure. Thank u again. More

by CEGRAHAM15 Verified Customer Verified Customer

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Very nice sales guy. Honestly though didn't make much effort to try and sell the car. Luckily for them the cars sell themselves, so they didn't have to put much effort. I Honestly though didn't make much effort to try and sell the car. Luckily for them the cars sell themselves, so they didn't have to put much effort. I do feel that their technique of selling packages (windshield, tire repair, etc) when you arrive to buy the car was extremely sleezy - there was ample time to tell me about the choices I could make in the week leading up to the car arriving- but no mention in advance of any of the choices whatsoever, meaning we had to make very expensive decisions on the spot, no time to think about it, they flat out lied to us about certain things (we found out later), and on top of that, because they prioritized their sales of these items, we approached closing time and then only got about 5 minutes to learn the features of the 50k car we just purchased- very frustrating and unfair. Now, because of their sleezy sales techniques, I don't even know how to use all the features in my new car, and I'm paying a bunch of money for a windshield repair service that is automatically included in my insurance plan already! More

by DS Verified Customer Verified Customer

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I had the most amazing car buying experience at Northside Lexus today 10/22/22. We spoke with Michael Featherstone Sales Consultant on the phone and communicated by text as well. Michael is so different from Lexus today 10/22/22. We spoke with Michael Featherstone Sales Consultant on the phone and communicated by text as well. Michael is so different from any Car Salesman I have ever met in my 34 years of buying cars. Michael is honest, respectful and very polite. Michael sent us pictures including the window sticker. Northside Lexus has no mark up and they don’t add dealer equipment fees like many dealers are doing. We drove 3.5 hours from Austin to Spring Texas to buy our first Lexus RX 450H from Michael because we trust him. We met with Brent Penn the Finance Manager who was fantastic, honest, friendly. There was no pressure to sell any products. Lastly we met with John Makrakis Delivery specialist/technology dept. He is polite, respectful and friendly. That was the best on-site personal tutorial on our new RX 450H. John was excellent covering everything on the vehicle, all the technology which helped me feel so comfortable with our new RX 450H during my drive back to Austin. John took his time and we were never rushed at all. John answered all our questions. John Makrakis is excellent at familiarizing the customer with the vehicle. What a phenomenal team. To the owner, Michael Featherstone, Brent Penn and John Makrakis are an asset to Northside Lexus. More

by mcismnms Verified Customer Verified Customer

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Really awesome customer service Clean and transparent purchase experience Car is a real premium quality made purchase experience Car is a real premium quality made More

by Lsamuel89 Verified Customer Verified Customer

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Good follow up as we were on a waiting list. Kept us informed throughout the process. For purchase transaction on pick up of our vehicle. Was done fast and efficient Kept us informed throughout the process. For purchase transaction on pick up of our vehicle. Was done fast and efficient More

by Vallonpv Verified Customer Verified Customer

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Very helpful. Treated guest with respect. Did everything to make you feel comfortable and important. Yes I would recommend this dealership Treated guest with respect. Did everything to make you feel comfortable and important. Yes I would recommend this dealership More

by systearns767 Verified Customer Verified Customer

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