Michael Fuhr
Michael Fuhr at Hoffman Toyota

Michael Fuhr | Page 3

Toyota Service Advisor

Hoffman Toyota

36 Albany Turnpike
West Simsbury, CT 06092

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45 Reviews
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45 Reviews

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45 Reviews of Michael Fuhr

October 19, 2016

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Employee Rating

Service Check Service at Hoffman Toyota continues to be of the highest caliber. Staff is accommodating , professional and listens to your concerns. Thank you all More

by CCRSCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Lundy, Tyler Gnitzcavich/Appraiser

Oct 19, 2016

Hoffman Toyota responded

Hello Camile, Thank you for trusting Hoffman Toyota for your vehicle service needs. We are pleased to hear that our team is accommodating, professional and addresses all your concerns. We sincerely appreciate you as our customer and are always here to ensure your vehicle is running safely and efficiently. See you again next time! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

October 17, 2016

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Employee Rating

Great dealership and an awesome group of people to help you I bought a 2011 Prius a few months ago. Everyone has been very helpful. Specifically, Jeannette Garcia of the sales department and Ednie Lima whom I t More

by Bsuly100
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamal Alkatib , Jeannette Garcia, Ednei Lima

Oct 18, 2016

Hoffman Toyota responded

Hello Bsuly100, Thank you for choosing Hoffman Toyota, and congratulations on the purchase of a 2011 Prius. We are pleased to hear that Ednie, Jeanette and our service team were able to address any issues that arose with your vehicle and were helpful and kind. We are here for you any time you need us and we're committed to providing an exceptional experience at every visit. Thanks again and we will see you when your Toyota is next in for service. Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

August 17, 2016

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Employee Rating

Efficient and Personable My Sienna went in for regular service and recall. I arrived fifteen minutes late for the appointment, but was still greeted kindly. I was told exact More

by tljh
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 04, 2016

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Employee Rating

Too long I had tires rotated and checkup (no oil change or anything else) and it took 1.5 hours. That is way too long for an appt that was scheduled in advance More

by BILLK0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Aug 11, 2016

Hoffman Toyota responded

Hi BILLK0, Thank you for choosing Hoffman Toyota Scion service for your tire rotation and check up. We truly apologize for the frustration you experienced. Our service team is dedicated to providing a quick and efficient experience and it is clear you did not receive this at your recent visit. We value your time and have shared your feedback with our team as we are continuously looking to improve our processes. We look forward to the opportunity to serve you again in the future. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 16, 2016

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Employee Rating

Excellent Customer focused Service Service delivered as promised, on time within the estimate. Also walked me through the need for additional service in the near future and the ratio More

by rradha1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2016

Hoffman Toyota responded

rradha1, We are pleased to read that your recent visit was on time and informative. Our service team is always happy to ensure you are well informed of your vehicle's future needs to ensure it is well maintained. Thank you for choosing Hoffman Toyota. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

June 13, 2016

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Employee Rating

Hoffman I have been a customer at Hoffman since the age of 16 and have purchased all car at hoffman since. May I suggest a continued discount of sevices for r More

by brianpoirier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2016

Hoffman Toyota responded

Hi brianpoirier, We appreciate your loyalty and valuable feedback. I will share your comments with our Service Manager as we are always looking for ways to improve our customer experience. Thank you for choosing Hoffman Toyota!

May 04, 2016

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Employee Rating

CAR & SERVICE GREAT-- ---MIKE FUHR VERY HELPFUL EXPLAINS INFO IN CLEAR WAY-CAR WAS READY QUICK,LOOK FORWARD TO KEEPING HOFFMAN AUTO AS MY SERVICE CENTER-WHEN READY WOULD More

by LEESGAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeannette Garcia

May 09, 2016

Hoffman Toyota responded

LESSGAS, Thank you so much for choosing Hoffman Toyota Scion! Our advisor Mike is always happy to ensure you are well informed of your vehicle's needs and it is running beautifully. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 22, 2016

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Employee Rating

Mike Fuhr will take care of you I have used Hoffman twice for installing Tires on my vehicle, as well as having some warranty work performed... In one case, they noted I had some iss More

by BROOKSWHITMOREPARKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 27, 2016

Hoffman Toyota responded

Hi BROOKWHITMOREPARKER, Thank you for trusting Hoffman Toyota Scion service! We are so pleased to read your glowing feedback on Mike Fuhr and are here for you when ever you need us. See you again soon. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2016

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Employee Rating

Fantastic The service at Hoffman has been exceptional. I would highly recommend this dealership to anyone purchasing a new vehicle. You leave knowing the serv More

by LindaERabinowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2016

Hoffman Toyota responded

Hello LindaERabinowitz, Thank you for choosing Hoffman Honda service and letting us know your most recent visit was exceptional! Mike is always happy to ensure your vehicle is running beautifully and is well maintained. We appreciate you going out of your way to give us the opportunity to serve you. See you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 01, 2016

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Employee Rating

Great Service I took my truck in for it's first service. Staff was polite, professional (yet comfortably friendly), and quick. The service that was done on my tru More

by SETBAMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2016

Hoffman Toyota responded

Hello SETBAMA, We are so pleased to read that you choose Hoffman Toyota for your 5k mile service. We truly appreciate your feedback on our complimentary car wash. We have shared your feedback with our team to ensure that this does not happen again. Your feedback is valuable and we look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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