Michael Godina | Page 21

Good Experience When I arrived I wasn't sure how the visit would turn out. It appeared the staff was experiencing a shortage of employees under the red tent. I had When I arrived I wasn't sure how the visit would turn out. It appeared the staff was experiencing a shortage of employees under the red tent. I had a 9AM appointment with Ray. I arrived at 8:40AM and was told Ray doesn't get in until 9AM. Michael Godina approached me and let me know he would be with we shortly. This was approximately 8:50AM. By 9AM Michael had taken the reason for my visit and apologized for the wait. He told me the wait would be 1 1/2 hours. I was O.K. with that because I understand the amount of vehicles the service department must be dealing with. To my surprise by 9:30AM the service on my Rav4 had been completed and I was on my way home. Hats off to Michael! More

Print

Routine Service Great job at greeting us and servicing our 4Runner. The 4Runner was even done about 30 minutes sooner than anticipated. We will continue to work with Great job at greeting us and servicing our 4Runner. The 4Runner was even done about 30 minutes sooner than anticipated. We will continue to work with Mr. Godina in the future. More

Print

Rating My recent experience at Toyota is excellent.my service advisor was Micheal Godina. Mr. Godina does an excellent jobnot only his customer service but a My recent experience at Toyota is excellent.my service advisor was Micheal Godina. Mr. Godina does an excellent jobnot only his customer service but also in keeping me informed reharding my vehicle! More

Print

Good customer service Rep was very nice and informative. Called whenever he had a recommendation and an update on servicing. Overall good experience. Will be coming back fo Rep was very nice and informative. Called whenever he had a recommendation and an update on servicing. Overall good experience. Will be coming back for my service when needed More

Print

Quick and Easy My appointment was first thing in the morning. I drove right in, turned my keys over to MG, and went to watch TV in the dining area. I had just fini My appointment was first thing in the morning. I drove right in, turned my keys over to MG, and went to watch TV in the dining area. I had just finished checking my emails when they said my car was ready to go. It was quick and easy. More

Print

Always awesome service I was in and out in 45 minutes today. Michael is always on point to help me get in and out as quick as possible. I was in and out in 45 minutes today. Michael is always on point to help me get in and out as quick as possible. More

Print

Wish I Could Give 5 Stars, but I always ask for either Michael Godina or Michael Lopez, because both of them are exceptional and a pleasure to deal with. What kept me from givin I always ask for either Michael Godina or Michael Lopez, because both of them are exceptional and a pleasure to deal with. What kept me from giving 5 stars this time is the "courtesy car wash". It was sprinkling the day I took my car in, but when the driver pulled up to return my car I asked if the car had been washed and was told yes. Upon walking behind it, it was very obvious that no attempt had actually been made. It was promptly taken care of when pointed out; however, it can be experiences like this that plant seeds of doubt. Granted, the car wash is a courtesy, but I was told it would be done when I set the appointment by phone, and I was told that it had been done at pickup. I don't want to wonder if other things I am paying for but don't see are also not being done. If this was the first time something like this happened, I would probably not say anything. Unfortunately, I once had an issue with tire rotation not being done on my previous vehicle when it had been marked as done and I had paid for it. They made that situation right by giving me the next oil change at no charge, but it just should never have happened. I like coming to North Park because it is convenient, comfortable, and the Customer Service up front is usually exceptional. I am hoping North Park will be more diligent in the future with the little things, so that I can maintain confidence in the big things. More

Print

Always a great experience I never have problems with the service department. The service advisors are very knowledgeable and always very prompt with getting my car serviced. I never have problems with the service department. The service advisors are very knowledgeable and always very prompt with getting my car serviced. Michael is one of the best service advisors I’ve had dealt with at North Park. More

Print

First experience was a good one! This was our first visit for service for my 2018 4Runner. Michael G. had us in and out in about 30 minutes. Very pleased so far. Thanks Michael G. This was our first visit for service for my 2018 4Runner. Michael G. had us in and out in about 30 minutes. Very pleased so far. Thanks Michael G. More

Print

Service and sales Sales was excellent, past two visit my salesman checked up on me and the vehicle. Service was perfect. Kept me up to date on everything and made sure Sales was excellent, past two visit my salesman checked up on me and the vehicle. Service was perfect. Kept me up to date on everything and made sure I understood what I needed and why More

Print