Michael Grasso | Page 3

Service advisor was very attentive, informative and nice. 10/10 I’ll always refer this Acura dealership to everyone! 10/10 I’ll always refer this Acura dealership to everyone! More

by genesisloves Verified Customer Verified Customer

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Michael Grasso is great. Thank you. Very much appreciated. Everything went very well. Wait was less than expected. Thank you. Very much appreciated. Everything went very well. Wait was less than expected. More

by JACKFINTZ Verified Customer Verified Customer

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Very professional people and service. Excellent location. Team work is well above average. I love Acura Excellent location. Team work is well above average. I love Acura More

by BALCAZARMD Verified Customer Verified Customer

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Amazing experience. The staff was very helpful and knowledgeable - not only about the Acura we purchased, but about my Lexus that we traded in! We got a great price on a The staff was very helpful and knowledgeable - not only about the Acura we purchased, but about my Lexus that we traded in! We got a great price on a great car. The Acura MDX exceeded my expectations. And Scott, the manager, is such a nice guy. I love the car! More

by jeanninelaniado Verified Customer Verified Customer

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Excellent , fast , reliable service . As always . Great efficient team . Can’t imagine asking for more As always . Great efficient team . Can’t imagine asking for more More

by TOMASCHMURA79 Verified Customer Verified Customer

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Acura of Pembroke Pines provides professional, attentive, transparent, and efficient service with knowledgeable, courteous, and trustworthy staff. transparent, and efficient service with knowledgeable, courteous, and trustworthy staff. More

by edennie15 Verified Customer Verified Customer

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It was my first visit at this dealership for routine servicing, and it was amazing. Knowledgeable employees and efficient quality work. servicing, and it was amazing. Knowledgeable employees and efficient quality work. More

by Tliladrie Verified Customer Verified Customer

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I purchased an electric vehicle that came with a key card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be card; however, the key card has never worked since the time of purchase. After contacting Acura, I was informed that the key card simply needed to be programmed by the dealer. I brought my vehicle in for service, and it remained in the shop for over four weeks. During this time, I experienced extremely poor communication and unprofessional conduct. At one point, a service advisor asked why I even needed the key card since I already had two working keys—a comment that was both inappropriate and unhelpful. I received updates only when I proactively called to check on the status. Each time, I was given different explanations for the delay, including: The key card allegedly did not work from the factory Another customer’s key card had the same issue They planned to test a key card from another vehicle on the lot, but no such vehicle was available A replacement key card needed to be ordered There was only one diagnostic machine available for my vehicle type, and it was in use An additional part then had to be ordered When my vehicle was finally returned, I discovered that my personal belongings had been disturbed and left scattered, despite having been previously stored away. I also noticed tears in the carpet underneath both front seats that were not present before the service. I inquired about charging the vehicle and was told, “Oh, we don’t do that.” This was particularly frustrating given that the dealer had my car for over a month. Ultimately, after all of this inconvenience and unsatisfactory service, the original issue was never resolved. The key card still does not work. It became clear that the dealer was unable to complete the service due to a lack of knowledge and expertise regarding this type of key. More

by NIDIAPEREZ41 Verified Customer Verified Customer

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Asked for a full examination of the car and didn’t get one was told I needed to get another one 220$ one was told I needed to get another one 220$ More

by alejandrotquijano Verified Customer Verified Customer

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Mike Grasso made our vehicle layover extremely efficient and also included an excellent car wash and also included an excellent car wash More

by CARLOYDS Verified Customer Verified Customer

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