Michael Grasso | Page 47

The service has always been excellent and the most visit was no different. Oil change in < 30 minutes. was no different. Oil change in < 30 minutes. More

by marcel79rod Verified Customer Verified Customer

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Very good service I don’t need to wait long . I’m glad I got my car fixed. I’m glad I got my car fixed. More

by KEA.HOR428 Verified Customer Verified Customer

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The service was excellent. Michael did a great job 👏 he was calm professional accurate and fast. He is not an over think, he grab the burdens from the customers and make them Michael did a great job 👏 he was calm professional accurate and fast. He is not an over think, he grab the burdens from the customers and make them his own. I was very surprised to see how everything was done in the blink of an eye. I needed to do front and back break service and tires rotation. I’m truly satisfied about everything. Great job Michael 👏 More

by MAMAILLE06 Verified Customer Verified Customer

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They were very helpful and got my vehicle serviced and washed while I waited. Nice job. washed while I waited. Nice job. More

by KLCROOK Verified Customer Verified Customer

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Michael, my service advisor was very professional and courteous and took the time to go over all the work completed on my car and the bill. courteous and took the time to go over all the work completed on my car and the bill. More

by Jose Millares Verified Customer Verified Customer

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Strait forward and easy to understand. The service was good and didn’t take to long. The service was good and didn’t take to long. More

by GENNESYSG Verified Customer Verified Customer

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Spent two thousands dollars to address an issue that is still there! They said it would be better but it is exactly the same as when it first arrived. The mechanic said the links, shocks and control arms n still there! They said it would be better but it is exactly the same as when it first arrived. The mechanic said the links, shocks and control arms needed replacement but said the links can go first in effort to reduce the suspension sound. When I arrived to get it done, the mechanic said shocks and control arms needs to go first. I hesitated because this was opposite to what was initially communicated. It costed twice as much than just the links itself but I had good faith to believe the suspension noise would be “reduced” so I went ahead with those services. I drive the largest SUV at Acura to pick up 3 kids and their bags from school but the rental car was for the smallest sedan at Acura. No complaint there since it’s only for a day. However, upon car rental return they told me to wait in the lobby. I later went outside and the assigned service advisor said he was unaware that I’ve been waiting for 45 minutes. I paid the fees and got my car back and was not satisfied with the service because the issue that I came in for is still there. I can’t even say it’s “better.” I gave it a whole day to drive my car dropping and picking up kids from school to see if there’s a “settling-in period” but there is no change in ride quality. Yes, the ride is stiffer due to new shocks but that’s not what I requested in the first place. More

by SNO.INTERNALAUDIT Verified Customer Verified Customer

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Always great friendly service at Acura PPines. Mike is a really professional service adviser. Great experience. Mike is a really professional service adviser. Great experience. More

by DAVIDDSILVERSTONE Verified Customer Verified Customer

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Five Star Service in all aspects. Free car washes when car goes in service. Excellent Advisors Free car washes when car goes in service. Excellent Advisors More

by GIO87 Verified Customer Verified Customer

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This dealer always provides quick and high quality service. The car is always delivered as promised service. The car is always delivered as promised More

by JASON.LANE Verified Customer Verified Customer

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