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Michael Grasso

Overview Reviews (587) Inventory (459)

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Michael Grasso

Michael Grasso | Page 59

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

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4.7

587 Reviews

Overview Reviews (587) Inventory (459)

Dealership Experience

5 yrs, 3 mos

Industry Experience

24 yrs, 3 mos

Languages Spoken

English

4.7

587 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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587 Reviews of Michael Grasso

November 17, 2021

Dealership Rating

Employee Rating

Service was exceptional, service agent was on the ball with communication and fully engaged with personal touch. with communication and fully engaged with personal touch. More

by jramal2

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this awesome feedback! We appreciate you visiting us here at Acura of Pembroke Pines and hope to see you again in the future!

November 17, 2021

Dealership Rating

Employee Rating

Have been coming here for years and will continue to do so. Very friendly service. so. Very friendly service. More

by AGUTIERREZ326

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for your loyal business! Our team looks forward to your next visit with us here at Acura of Pembroke Pines!

November 16, 2021

Dealership Rating

Employee Rating

Great service and very quick everyone was nice and friendly. Did an excellent job on my car. friendly. Did an excellent job on my car. More

by ANGELICAMARIE25

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 17, 2021 -

Acura Of Pembroke Pines responded

Thank you for trusting us with your vehicle! We appreciate your positive feedback and hope we can be of service to you again in the future! - The Acura of Pembroke Pines Team

November 16, 2021

Dealership Rating

Employee Rating

I scheduled an appointment online only to discover when dropping off my car that my service rep was on vacation. I was referred to another rep. For a B1 service and a squeaking sound when I break. . I wait dropping off my car that my service rep was on vacation. I was referred to another rep. For a B1 service and a squeaking sound when I break. . I waited 3.5 hrs and received my car with a concern that had not been addressed. The problem still exist. I was told to schedule another appointment to identify and resolve the problem with the break sound. Another 3 hrs.? More

by DONNAHAMILTON4494

Verified Customer

Recommend Dealer

Yes

Nov 17, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this experience. We're disappointed to hear that your recent visit with us was anything less than exceptional and will make sure that the situation gets addressed with the team. We hope to provide you with a 5-star experience next time.

November 12, 2021

Dealership Rating

Employee Rating

Everyone was so pleasant pleasant and attentive and I was in an out in a very short time I’ll explanations were given for my questions and I feel that I was treated very personable in an out in a very short time I’ll explanations were given for my questions and I feel that I was treated very personable More

by TRIOLAM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Joe Urteaga, Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

Nov 15, 2021 -

Acura Of Pembroke Pines responded

Thank you so much for this wonderful feedback! We're glad you enjoyed your visit with our team here at Acura of Pembroke Pines and we hope to see you again next time!

November 11, 2021

Dealership Rating

Employee Rating

Service was excellent! Everyone was friendly and helpful! Work done on car was superb and car is functioning smoothly. Work done on car was superb and car is functioning smoothly. More

by NAKITA.SPRINGER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 12, 2021 -

Acura Of Pembroke Pines responded

Thanks for taking the time to share this excellent feedback about your experience with the Acura of Pembroke Pines team! It was our pleasure to serve you and we hope we have the opportunity to do so again in the future!

November 11, 2021

Dealership Rating

Employee Rating

Great service great customer service. I would definitely be coming back for any car purchase or service be coming back for any car purchase or service More

by JESSICA vallejo

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 11, 2021 -

Acura Of Pembroke Pines responded

We're thrilled to hear this, Jessica! Thank you for taking the time to leave us a review - we'll see you next time here at Acura of Pembroke Pines!

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