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Michael Gross
Michael Gross at Joe Machens Capital City Ford

Michael Gross

Sales

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.9
96 Reviews

Where do I start...:) I've been in retail for over 35 years. Retired from my previous job and started with something fresh with new goals and being a greenhorn again after several decades takes a bit to get used too... I've had a life style change and have lost over 215lbs and still working towards my goal. I have 2 great young adults 1 who has started her career and the other is graduating MU this year to start his. And enjoying life!

Dealership Experience

2 yrs, 2 mos

Languages Spoken

English English

4.9

96 Reviews

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96 Reviews of Michael Gross

June 04, 2026

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Employee Rating

Everything was great The car was extremely clean when we picked it up and they filled it up with gas. It looked really good. Very happy. More

by Rickfischer.personal
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

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Jun 05, 2026

Joe Machens Capital City Ford responded

We’re thrilled to hear your used Cadillac Escalade was delivered spotlessly clean and fueled up. Knowing you’re very happy truly brightens our day. Please let us know if there’s anything else we can do for you.

May 29, 2026

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Mike Gross was absolutely amazing and made a stressful situation the best experience I have ever had buying a vehicle! More

by loriw1009
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Recommend Dealer
Yes
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May 29, 2026

Joe Machens Capital City Ford responded

We’re thrilled Michael turned a stressful situation into a standout experience buying your new Ford Bronco Sport. Thank you for sharing your feedback. Enjoy your Bronco Sport, and please reach out if we can help again.

May 26, 2026

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Very happy with my experience at this dealership. Mike Gross made our buying experience so easy and with no pressure - and I love my new car! Thank you! More

by tiffanypropstdvm
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Connite

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May 27, 2026

Joe Machens Capital City Ford responded

It’s great to hear our team made your purchase smooth and pressure-free. Thank you for choosing your Ford. We hope it brings you many enjoyable drives ahead.

May 14, 2026

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Everyone was very helpful. Our salesman Mike was excellent and made sure we were very satisfied with our purchase. And Shane did a great job assisting us with our financial nee More

by Ghays.sharon
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Jackson

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May 14, 2026

Joe Machens Capital City Ford responded

Thanks for the 5-star feedback. We’re thrilled Michael made your Ford Edge purchase smooth and that Shane provided excellent support with your financing. Enjoy your new Edge and safe travels!

May 06, 2026

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Mike went above and beyond to help find a truck for our son in the military! Josh and Shane helped make the purchasing process so smooth and we appreciate all they did to help us! Your staff is exceptional More

by annweissenbach
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

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May 07, 2026

Joe Machens Capital City Ford responded

We’re delighted to hear Michael went above and beyond to secure your son’s new Ford truck. We’re glad the purchase process was smooth and stress-free for you. Thank you for recognizing our team’s efforts and choosing us.

May 03, 2026

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Great and very patient helped me understand my car before purchasing took the time to help me pick the best fit for me. More

by trophytru91
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

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May 04, 2026

Joe Machens Capital City Ford responded

We’re so glad Michael took the time to patiently explain the features of your used Ford Escape and help you find the best fit. Enjoy every mile, and feel free to reach out if you have any questions.

May 03, 2026

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Employee Rating

The salesman Michael Gross was fantastic but the money I was told I was getting for my truck was much less than what they told me. Especially as I had other offers near by that could have beaten it More

by GWCUSTOMBUILDS
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

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May 04, 2026

Joe Machens Capital City Ford responded

It's great to hear that Michael and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Machens Capital City Ford!

April 25, 2026

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Everyone stepped in to make me feel at home and they are worked together. Mike took time to get to know me as a person. That made me feel much easier with my nerves. Highly recommended place for sure. More

by kristirodden
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Douglas Keeler, Christian Connite, Josh Woodruff, Haider Irfan

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Apr 25, 2026

Joe Machens Capital City Ford responded

We’re thrilled our team made you feel welcome and worked seamlessly to ease your nerves. Thank you for choosing your used Ford Explorer and for recommending us so highly.

April 25, 2026

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Employee Rating

Mike and his team were phenomenal! They made the purchase and trade in process so smooth . We highly recommend them! More

by Ekothe515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Jackson

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Apr 25, 2026

Joe Machens Capital City Ford responded

It’s great to hear Michael and his team made your purchase and trade-in so smooth. Thank you for the recommendation and congratulations on your Ford!

April 18, 2026

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Employee Rating

They where very helpful not pushy which i liked extremely experience eas fantastic would highly recommend More

by abaum1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Jackson

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Apr 18, 2026

Joe Machens Capital City Ford responded

It’s great to hear our team provided helpful guidance without any pressure during your purchase of a new Ford. We’re delighted the process went smoothly and that you would recommend us. Enjoy your new Ford and let us know if we can assist in the future.

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