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Shane Jackson
Shane Jackson at Joe Machens Capital City Ford

Shane Jackson

Sales

Joe Machens Capital City Ford

807 Southwest Blvd
Jefferson City, MO 65109

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4.9
116 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

6 yrs, 8 mos

Languages Spoken

English English

4.9

116 Reviews

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116 Reviews of Shane Jackson

June 28, 2026

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Employee Rating

Josh and his team were very helpful and knowledgeable. A pleasant experience. Will refer people his way! More

by dphoenix07
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Hubbard, Josh Woodruff

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Jun 28, 2026

Joe Machens Capital City Ford responded

It’s great to hear that Josh and our team provided helpful and knowledgeable service during your Ford purchase. We’re pleased the experience was pleasant and appreciate you recommending us. We look forward to assisting anyone you send our way.

June 28, 2026

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Employee Rating

Joe Machens Ford in Jefferson City exceeded expectations throughout the entire used vehicle purchase process. Special recognition to Eric Rogers and Shane Jackson for their professionalism, communication, a More

by Chris Werner
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Osborne , Eric Rogers

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Jun 28, 2026

Joe Machens Capital City Ford responded

We’re grateful you chose us for your used Ford purchase and for recommending Shane’s professionalism and communication. It’s wonderful to know we exceeded your expectations and made the process smooth. We appreciate your praise and look forward to assisting you again.

June 21, 2026

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Employee Rating

They make the car buying experience easy and hassle free. Even close to closing time. More

by btgrlg2990
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Osborne, Josh Hubbard

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Jun 21, 2026

Joe Machens Capital City Ford responded

Thanks for letting us know about your car buying experience. We’re glad our team could make purchasing your used Ford Escape simple and stress-free, even late in the day. Enjoy the drive in your Escape.

June 20, 2026

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Employee Rating

Its always better to not promise to have a specific vehicle at the dealership on a specific date and get it there early than to promise a vehicle on a specific date and be late several days with the de More

by jack970854
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Haider Irfan

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Jun 22, 2026

Joe Machens Capital City Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

June 12, 2026

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Employee Rating

I had an appointment for an oil change and tire rotation. It took 2 hours. I don’t plan on returning due to how long it took. Shane did notice me sitting there for awhile and was very nice to check and see h More

by jessicamorgan311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 17, 2026

Joe Machens Capital City Ford responded

Thank you, Jessica, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to ensure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. GSM - Harold Love hlove@machens.com

June 12, 2026

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Employee Rating

Very pleased with the service. Everyone was very kind..pleased with all aspects of our purchase. More

by ladonacorsiglia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Gross

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Jun 12, 2026

Joe Machens Capital City Ford responded

It’s wonderful to hear our team treated you kindly and that every part of your Ford Expedition purchase met your expectations. We’re glad the service left you very pleased. Thanks for choosing us, and we look forward to helping you again.

June 11, 2026

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My experience was friendly and enjoyable. Bo Heavin was a pleasure to work with throughout the process. More

by rwehnes
Recommend Dealer
Yes

Other Employees Tagged: Shane Jackson

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Jun 11, 2026

Joe Machens Capital City Ford responded

We’re delighted you found the experience friendly and enjoyable. It’s wonderful that working with our team was a pleasure throughout. Thank you for the five-star review and for sharing your feedback.

June 04, 2026

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Employee Rating

Low pressure, helpful Staff was helpful in every aspect of purchase - low pressure and worked with me on deal More

by Jeff62
Recommend Dealer
Yes

Other Employees Tagged: Shane Jackson

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Jun 04, 2026

Joe Machens Capital City Ford responded

We appreciate your feedback and are glad our team, including Shane, provided a low pressure, helpful experience when you purchased your used Ford F-150. Thank you for the five star rating and for letting us assist you through the deal.

May 24, 2026

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Employee Rating

We told Brad exactly what we wanted and he made it happen! Always a great experience dealing with him! More

by KArthur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Harold Love, Brad O'Dowd

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May 24, 2026

Joe Machens Capital City Ford responded

What a pleasure to know Brad brought your vision to life. Congratulations on your new Ford Explorer, and we’re glad the process went smoothly. We look forward to your next visit.

May 21, 2026

Dealership Rating
Employee Rating

Bo and Shane were great to work with, providing us with an easy buying experience. More

by ALB5525
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bo Heavin

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May 21, 2026

Joe Machens Capital City Ford responded

It’s fantastic that Bo and Shane made your purchase process easy. We’re glad your Ford Bronco Sport acquisition went smoothly. Enjoy the ride and let us know if you need anything else.

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