Michael Hackett | Page 2

Our new Mazda CX-5 A real pleasure to work with Chet on a great deal. He helped us with a nice price plus extras. This is the dealer to buy a Mazda from. Very satisfied A real pleasure to work with Chet on a great deal. He helped us with a nice price plus extras. This is the dealer to buy a Mazda from. Very satisfied. More

by CALINSKI420 Verified Customer Verified Customer

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Bought A New Car and Drove Home You know you always have to give up good money to buy a nice car, and negotiating an extra trunk net and the cost of the vehicle is hard. It takes a c You know you always have to give up good money to buy a nice car, and negotiating an extra trunk net and the cost of the vehicle is hard. It takes a couple of days to get comfortable with a sales person (at CJ Wilson Mazda) and get the deal that you can afford, and that’s what I did at CJ Wilson Country. Then it happened! After taking a night to review the deal before I was going to spend a lot of money and buy a car, another sales person swooped in and sold the car I was going to buy. Ugh! Taking the car I wanted. What a bummer! Then after searching for a similar car, I found one at CJ Wilson Orlando. I called over there and was connected to Mike Hackett. I told Mike what happed and he understood and said “I can meet the deal that you lost”. He kept the deal that I worked out at the other dealership and made me feel comfortable purchasing a new car. He kept the price and made it possible for me to buy the car I wanted at a price I could afford. Going to the dealer was a good experience. That’s where I met Daniel the sales person at CJ Wilson (Orlando), he provided me with coffee, a doughnut, and pop. When we went out to the CX-5, he did a great job showing me how easy the CX-5 infotainment system is to use. He showed me how to setup my Bluetooth phone, radio settings, and radar cruise control. Thanks for the good deal on the CX-5, that car gets better every time I drive it. More

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Caveat Emptor Not a bad dealership, General Manager has right approach. The staff has some learning to do. Read everything carefully, ask questions and most import Not a bad dealership, General Manager has right approach. The staff has some learning to do. Read everything carefully, ask questions and most importantly make sure it's written exactly as you want it. More

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Avoid the Orland Park dealership when purchasing a Mazda Over the past 20 years, I have purchased 4 Mazda, for my mother, from the Mazda dealerships in Orland Park Illinois but this was the first one from th Over the past 20 years, I have purchased 4 Mazda, for my mother, from the Mazda dealerships in Orland Park Illinois but this was the first one from the CJ Wilson dealership. Based on my recent experience with the Mike Hackett's sales team, it was the last car I will purchased for this Mazda dealership. Per appointment, I arrived the dealership on 30 Dec to purchase a Mazda 3 i Grand Touring sedan for my mother. Within the first ½ hour, I had decided on a blue Mazda 3 i Grand Touring sedan and asked the Moe (sale rep) to work up the numbers. I shared an emailed estimate from another CJ Wilson dealership and a CarMax estimate on my trade-in (2013 Mazda 3 Sport). The following events occurred that made me question the integrity of the dealership and makes me question why I purchased a vehicle. • The sales team challenge the validity of the emailed estimate not once but twice and finally offered a price $200 higher than the estimate. • The sales team offer $500 less for the trade-in and tried to convince me it was a great deal since it would reduce my sales tax. (This proposal was also in contradiction to the information provided in a letter from Jack Howe (Sales Manager) that stated Mazda needed 2013 Mazdas and that Mazda would provide top dollar for the 2013 trade-in!!) • Approx. 2.5 hours after entering the dealership, and agreeing on the CarMax estimate for the trade-in, I was informed that a blue 2016 blue Mazda 3 i Grand Touring sedan was not available in the Chicagoland area! • The sale team then indicated a 2015 demo Mazda 3 i Grand Touring sedan; the total cost was discussed in broad strokes and nothing was shared in writing. I indicated the numbers sounded reasonable. I left about 3.0 hours, tired, hungry and a disgusted with plans to return the next day to finalize the process. The following occurred the next day (31 Dec) • I found out the dealership demo car was a certified used car owned by the dealership. • Although I was assured all discounts had been applied, the certified used car did not qualify for discounts (not even the Mazda loyalty discount). • The trade-in value had been decreased by approx. $200. After much discussion, the agreed to trade-in price was re-instated. • I was informed the price of the certified car was set by Mazda and was not negotiable. Since I had a prior urgent appointment, I quickly finished the process. After I left the dealership, I realized gas tank was almost empty, the previous owner’s preferences was still in the car’s computer system and the manuals were missing. I purchased the car from the Orland Park dealership since it is the closest dealership to my mother's home but I cannot recommend this dealership to anyone. More

by DEWEYBEACH Verified Customer Verified Customer

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New Car Lease Decided to lease a CX5. They had my color in stock, and helped me through the entire process. The whole thing went very smoothly and I got a great d Decided to lease a CX5. They had my color in stock, and helped me through the entire process. The whole thing went very smoothly and I got a great deal. My sales consultant, was very patient and took me on a tour of the entire vehicle so I was familiar with every option and feature. Mike the Manager was very professional and knowledgeable, and Mike in Finance got me wrapped up and out the door without a hitch. I look forward to buying my next car from here. Overall a A very pleasant and stress-free experience. More

by LORI.WRUK Verified Customer Verified Customer

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Very Positive Car Buying Experience! I bought a used car for my daughter and CJ Wilson Mazda was nothing but wonderful. They had the car for us and everyone was friendly, helpful and bent I bought a used car for my daughter and CJ Wilson Mazda was nothing but wonderful. They had the car for us and everyone was friendly, helpful and bent over backwards to get me into this car. I love Mazda cars and I loved my experience at CJ Wilson Mazda!!! I will definitely be back when I am in need of a new vehicle! More

by Scully Verified Customer Verified Customer

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Great car purchasing experience ! From start to finish, my car purchasing experience was seamless. I was treated respectfully and professionally, and all of my questions, concerns and From start to finish, my car purchasing experience was seamless. I was treated respectfully and professionally, and all of my questions, concerns and must haves were taken into consideration when selecting the perfect car for me. I also received a generous offer on my trade in, which happened to be a Volkswagen, not the most desirable car at this time. In the end, I drove off the lot in my new CX5,fully instructed on how everything works, washed, full tank of gas and a couple of pumpkims to boot! I would highly recommend this dealership, and particularly Mike Hackett and Naseem Haque. They were awesome! More

by PARKER3377 Verified Customer Verified Customer

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Great Service - Awesome vehicles! Seamless approval/financing/delivery services provided at CJ Wilson Mazda. We will be happy to refer friends and family. Thanks for a great experienc Seamless approval/financing/delivery services provided at CJ Wilson Mazda. We will be happy to refer friends and family. Thanks for a great experience! Awaiting our new vehicle's delivery - super excited! More

by ESPENLAUB Verified Customer Verified Customer

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Great experience with CJ Wilson Mazda The employees of CJ Wilson Mazda were great to work with when purchasing our new CX-9. Everyone was super friendly and went out of their way make sur The employees of CJ Wilson Mazda were great to work with when purchasing our new CX-9. Everyone was super friendly and went out of their way make sure we were taken care of. We traveled from Ohio to purchase the car but worked out all of the details over the phone with Mike Hackett. He did an excellent job of working with us to ensure everything was finalized prior to arriving. When we arrived we worked with Dan Stelmach and he did an excellent job of getting the car ready for us to take home and showing us about all of the features in our new CX-9. We also worked with Jack Howe and Kris Krawoski and they were both extremely helpful and pleasant as well. We were extremely satisfied with our overall experience with CJ Wilson Mazda. A special thank you to Eric Vates for helping us get this whole process started. We love this car! Shelia and Larry Gallagher More

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Car buying experience Great team. Great customer service. Worked with us on our trade in and did everything they could to give us a good deal. We love our Mazda CX-5. Staf Great team. Great customer service. Worked with us on our trade in and did everything they could to give us a good deal. We love our Mazda CX-5. Staff was very helpful. More

by mickrose Verified Customer Verified Customer

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