Michael Hageman | Page 6

Great experience. Michael Hageman helped me and it was the best experience i’ve ever had at a dealer. He was super kind and helpful with picking out the right vehicle. Definitely would recommend! Also Tra the best experience i’ve ever had at a dealer. He was super kind and helpful with picking out the right vehicle. Definitely would recommend! Also Tracy Nichols from the finance department was so great. She helped me get my payments and car to the exact price I needed and she was also so kind and warm! I was in and out of the dealer in about 2 hours. Super thankful for the help and couldn’t be happier with my new car. 10/10 More

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Michael at Lithia Toyota Redding was awesome, never pushy, very knowledgeable about stock on hand and very quick to keep the sale going to an acceptable deal. pushy, very knowledgeable about stock on hand and very quick to keep the sale going to an acceptable deal. More

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Bait and Switch I initially started this via the Costco Auto program, yet I was told one price via email then go in to find out that one; the car was already sold, an I initially started this via the Costco Auto program, yet I was told one price via email then go in to find out that one; the car was already sold, and two; the price was way off from what was emailed. After negotiations, which I felt was the worst experience I’ve had with a car purchase, they still had me over $1,000 above what was told to me originally. They then stated that they would have the car transferred from another dealership. Car arrives, so I showed up with the expectation to pick up the vehicle, however..... Different interior color then what was ever discussed. The salesman then said "Want some seat covers?" No! I want the interior color I chose not whatever you got, obviously not making sure of any of this was correct before transporting the vehicle. Then they asked, "would $500 off make you take it?" No! Again, I want what was originally agreed upon. Then was told they would call me the next day with a confirmation if they were able to “secure” the correct vehicle with the correct interior color from another dealership. Then another day goes and the car with the correct interior arrives, at 6:15pm. I arrive with a text from the salesman, "do you work all day tomorrow?" like I should just come back tomorrow. Then I was told, "will have to try and squeeze you in as best we can," to do the paperwork since this is a new car, new paperwork. I mentioned the prior statement of taking an additional $500 off the correct car and was told no. Despite to say this was the worst experience with buying a car. I did finally get the car I originally wanted but I feel like after all this I ended up paying more then I really wanted and especially more then what I was told prior to even test driving the car. I do love the car, but getting it was just the most stressful and horrible experience I’ve ever had with a car purchase. More

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Michael and Tracy were great. I ran them through several vehicles and finance options. I was definitely needy. Though I wasn’t planning on purchasing that day I left with a vehicle. They put in work for me! vehicles and finance options. I was definitely needy. Though I wasn’t planning on purchasing that day I left with a vehicle. They put in work for me! Again thanks so much! More

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The request for information for internet pricing was responded to immediately. Our sales representative clearly understood our questions and requests and made us feel comfortable. responded to immediately. Our sales representative clearly understood our questions and requests and made us feel comfortable. More

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