Michael Haverl | Page 85

Terrible customer service. Waited over a week just for paperwork that should have been ready as soon as my car was done being serviced. Then went back because my car was not driving right and every place paperwork that should have been ready as soon as my car was done being serviced. Then went back because my car was not driving right and every place I took it to couldn’t figure out what was wrong and told me I should go to the dealership. I paid $1000 to fix the problem only to break down 5 minutes after on the highway. Had to get my car towed back to them only to find out I needed a new engine. Then they kept telling me they had no loaners so I was without a car for days. I finally called and spoke to the manager that got me into a loaner finally but no one would call to let me know what was going on with my car at all and every time I called they claimed they were waiting for an approval from Kia. Finally they claim they got an approval on a Tuesday and said it would be a few days before they received the engine and another few days to work on the veh but by Thursday morning they were calling me to pick up my car. Horrible experience! More

by Frustrated customer Verified Customer Verified Customer

Print

Customer service was excellent but service prices are too high. I would rather do it myself if I can or go somewhere else that's cheaper. high. I would rather do it myself if I can or go somewhere else that's cheaper. More

by LOVEN203 Verified Customer Verified Customer

Print

Great and easy to work with. Easy to make appointments and always get you in when you have a need. Very clean. Thank you for all the help! and always get you in when you have a need. Very clean. Thank you for all the help! More

by MCCARTHYP1964 Verified Customer Verified Customer

Print

Great service with great staff they know what they are doing, and make everyone feel comfortable and happy from the moment you get there. I would definitely recommend Napoli kia to anyone. Especially Mike doing, and make everyone feel comfortable and happy from the moment you get there. I would definitely recommend Napoli kia to anyone. Especially Mike Haverl. More

by ERROLMOXAM Verified Customer Verified Customer

Print

Every time I go they are always very informative and very easy going. I highly recommend going there it’s a friendly environment, I have no complaints easy going. I highly recommend going there it’s a friendly environment, I have no complaints More

by NOELRIVERA1986 Verified Customer Verified Customer

Print

The staff is very friendly the only thing wrong is I didn’t receive any paperwork on what they did I like to keep track didn’t receive any paperwork on what they did I like to keep track More

by CCULLEN8061 Verified Customer Verified Customer

Print

The staff that works in the service department is extremely friendly and helpful. They always try to get me out in a reasonable timeframe. I would definitely refer any of my friends and family to the extremely friendly and helpful. They always try to get me out in a reasonable timeframe. I would definitely refer any of my friends and family to them More

by LISABEDARD Verified Customer Verified Customer

Print

Great customer service. It was convenient and quick. I was in and out in less than an hour. The staff was courteous and very professional. was in and out in less than an hour. The staff was courteous and very professional. More

by MCMANUSBP Verified Customer Verified Customer

Print

Mike always is very personable and always handles my vehicle needs on each and every visit. He seems to care about his customers which matters. A+ vehicle needs on each and every visit. He seems to care about his customers which matters. A+ More

by Steven Verified Customer Verified Customer

Print

The work is always done correctly and quickly. Virus protocols are in place and followed with a clean and welcoming lounge while you wait for your vehicle. protocols are in place and followed with a clean and welcoming lounge while you wait for your vehicle. More

by tbam215622 Verified Customer Verified Customer

Print