"WORST WORST WORST SERVICE I HAVE EVER EXPERIENCED!!!!!!!!!"
This saga has been going on for 32 days now, the dealership has my 2018 RS3. Brand new, less than a year old. I brought the car in for 20K service on 7/10/18, after a week long wait I picked it up on 7/17/18. 8 full days. I brought the car home, within a couple days ALL of the oil leaked out, all over my brand new garage that I now have to have cleaned. I brought the car back on 7/24/18....and it is STILL THERE as of today 8/16/18. 24 full days later. The first day I received a call that they didn't have a chance to look at it, the next day they couldn't figure out the oil problem, maybe a valve malfunctioned. I also requested the sunroof to be fixed, because it makes a constant irritating creaking noise every time you go over a bump or open/close the sunroof. After waiting DAYS for parts to be ordered, they cracked the windshield while installing the sunroof. So then I had to wait for that to be ordered, yet to find out the WRONG one was ordered. Last I heard 13 windshields are being shipped from Germany, and they need to find which one is for the RS. I called back yesterday because I haven't heard from anyone, to find out they are still waiting for 3 parts.
On top of that, with the 7/10 service I mentioned the black paint on the tailpipes are eroding....apparently they took photos to forward to Audi of America rep....after a month a decision has still not been made if they are going to replace it or not. I know for a fact that other 2018 RS3's have been replaced, and it is a common problem. What's the holdup???
The lack of communication and constantly having to call the dealership to find out what is going on is ridiculous. You have to call and call and call because no one answers and your forwarded to voicemail. Pedro is NEVER at his desk, I've left voicemails and don't get a call back. If you cant service an RS, then you shouldn't sell them.
"Excellent sales and service experiences "
I have now bought 2 cars from Maria at JD Audi. I can't see myself driving anything else. I grew up on Audi's so naturally when my husband finished his residency he bought me a Q5. We later upgraded to the Q7 TDI. My car has been in for it's typical service and some detailing in between. I tend to gravitate to Michael Kenny at service. He is always so kind and helpful. Also Blanca is always friendly as well, although I have never had her as my service rep personally.
Also I was excited to receive a detailing special for $139.95 in my email right after I dropped my car off for detailing. I am trying to save some money right now as we are in the process of building a new house.
Other Employees Tagged:
, Michael Kenny
I am on my fifth Audi and have had only positive experiences, Most recent issue is warranty oil consumption work on my Q5 and the service dept. has been most cooperative. From Amanda who answers phone , to Michael Kenney service consultant , to dept. manager Pedro Martin , our family has been most satisfied with service and work performed with a smile. Thanks to all.