Michael Krail | Page 71

Excellent Service Great car buying experience. Jorge, Joel, and Mike were a pleasure to deal with. Joel was very knowledgeable about my vehicle and was very thorough go Great car buying experience. Jorge, Joel, and Mike were a pleasure to deal with. Joel was very knowledgeable about my vehicle and was very thorough going over everything with me. More

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Efficient, Professional and Easy Princeton Land Rover is smaller dealership and is more like a boutique personal experience. I originally visited the dealership in November when we fi Princeton Land Rover is smaller dealership and is more like a boutique personal experience. I originally visited the dealership in November when we firsts started considering an LR4. I met Karen and we took a test drive. We were not in a hurry and Karen followed up in a kind and non-invasive manner. The entire experience with Karen was fantastic. Our positive buying experience will influence the next car we choose... More

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Great, really easy and pleasant buying experience! The team at Princeton Land Rover was an absolute pleasure to work with. I wanted to get out of my lease early and buy a new car, and I was a new cust The team at Princeton Land Rover was an absolute pleasure to work with. I wanted to get out of my lease early and buy a new car, and I was a new customer for them (I had leased my car from another dealer), and they could not have been more fair in making a deal with me. The whole experience was simple and straightforward, they were honest and enjoyable to deal with and they made it clear that they appreciated my business. More

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Effortless Fourth land rover purchase from this dealer and wouldnt go anywhere else. Staff, top to bottom, is fantastic to work with. Karen and the team were v Fourth land rover purchase from this dealer and wouldnt go anywhere else. Staff, top to bottom, is fantastic to work with. Karen and the team were very inviting and easy going while incredibly knowledgable about the vehicles we were interested in purchasing. More

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Dishonest Among many other issues, I was sold a "ding protection plan" back when I purchased my 2015 RR. At that time, I was specifically told that EVERYTHING Among many other issues, I was sold a "ding protection plan" back when I purchased my 2015 RR. At that time, I was specifically told that EVERYTHING was covered, because I opted for the "premium plan". I asked thorough questions, knowing that often times these insurance plans try to put in loopholes that allow them NOT to cover certain damage. I had even specifically asked about coverage on the mirror casings, since I know those get dented/scratched more often - and, in fact, it had happened to me on a previous car. I was told that 'YES', while the mirror itself wouldn't be covered, the casing would... Throughout the "sale" of this $900 plan, I was told emphatically by the Finance person that ANY and ALL "dings" would be covered if I opted for the premium plan. The one page contract I signed and received was terse, but covered all of the essentials. Lo and behold, I called the other day to file a claim for a small scratch on the casing of a side mirror. Well, the company tells me that the mirror casing is NOT covered. And with the absolute worst, most rehearsed explanation, I was told, "Be sure you read all of the exclusions in page 2 and 3 of your contract". Of course, there IS no page 2 and 3. The contract I have is ONE page and doesn't say "1 of 3" on it... I was told that the dealership would have the other pages... Clearly, this is a very common tactic of theirs - it's reprehensible, and I'm certain they've made tons of money from this scam to their customers. Any reasonable person on this earth can see what they're doing here.... I called AND wrote the dealership - and they have not responded at all. These mysterious extra "pages" of the contract will probably magically appear once I push to see them -- and they'll claim that they gave them to me and explained everything back when I purchased the car. Fortunately, another Land Rover dealership heard this story and is going to work with me to fix it. They admitted that the Princeton dealership is known to do stuff like this all the time.... Sadly, I'm pretty certain all of these reviews are either fake, or "edited" -- so I doubt my rant here will do anything, and perhaps not even be "approved" and seen by the public. More

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Excellent Customer Service The Princeton Land Rover team provided terrific customer service and expert knowledge in a friendly environment. Christian Frank proved to be a truly The Princeton Land Rover team provided terrific customer service and expert knowledge in a friendly environment. Christian Frank proved to be a truly exceptional sales guide and along with Jorge Figueroa and Michael Krail ensured a smooth and professional Range Rover purchase. More

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Great Dealership and Service Only dealer to buy and service your Land Rover . Top notch services and understanding of customers needs. Would recommend this dealership to anyone wa Only dealer to buy and service your Land Rover . Top notch services and understanding of customers needs. Would recommend this dealership to anyone wanting a great car and great service. More

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Second lease acquisition. Very satisfying. Like most in the Kalafer family of dealerships, Land Rover is easy, low-pressure and a pleasure to do business with. Everyone is uniformly pleasant, Like most in the Kalafer family of dealerships, Land Rover is easy, low-pressure and a pleasure to do business with. Everyone is uniformly pleasant, respectful, knowledgeable and easy to work with. Ask, and they will make it work. More

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excellent Yuri is very friendly and professional. He is one of the reason I lease the car. Dealership is also friendly and professional. Will recommend friends Yuri is very friendly and professional. He is one of the reason I lease the car. Dealership is also friendly and professional. Will recommend friends to this dealership. More

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Yury is awesome! Yury was fantastic - he went above and beyond and was the most responsive and reachable sales associate I've ever encountered. Mike in finance was al Yury was fantastic - he went above and beyond and was the most responsive and reachable sales associate I've ever encountered. Mike in finance was also great and super helpful. My new car is amazing and matches the service I've received at this dealership - I have already recommended them and will continue to do so. More

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